Production Support Manager

JOB DESCRIPTION

Job Purpose / Summary:

Calypso Support lead responsible for managing RTB functions of Treasury systems with an overall experience of 10-15 years and relevant experience of at least 5 years in managing production support for Calypso.

Duties and Responsibilities:

• Lead Treasury support team responsible for managing smooth working of Calypso and other Treasury systems including trading platforms
• Lead a team of on roll and outsourced resources
• Monitor EOD/BOD activities
• Ensure satisfactory and timely closure of production issues of both functional and technical nature
• Manage deployments across all Calypso environments with help of bank infra team.
• Responsible for Release management process including maintenance of CI/CD pipeline of code & configuration changes
• Manage Calypso MR and Version Upgrades
• Manage DR activities in coordination with Implementation & Infra team
• Monitor System performance and proactively resolve performance bottlenecks
• Manage Internal & External stakeholders
• Collaborate with business partners, third party vendors and technology groups.
• Maintain project compliance standards

Experience / Skillset / Certifications Required:

• Application management experience of 15-20 years with minimum experience of 10 years in managing production support for treasury systems
• Engineering/Management Graduates/CA from premier institutes
• Basic understanding of Forex, Money Market, Fixed Income and Derivative asset classes.
• In depth understanding of Calypso system architecture & Interface design
• In depth understanding of Calypso deployment process using Calypso DevOps
• Understanding of financial markets business processes across Treasury front office, Market risk, Back office, Credit & Counterparty risk and Finance functions of the bank.
• Should have understanding of regulatory & trading & information systems used by treasury
• Experience of leading/participating in end to end product implementation, system migration, version upgrade or system transformation project would be an advantage
• Should have sound understanding of SDLC process.
• Excellent verbal & written communication along with presentation skills
• Should be a self-starter with solution mindset