Product Sales Lead

We are hiring for a leading Private Sector Bank known for its strong presence in retail and Corporate Banking

Job Requirements

Role/ Job Title:

Function/ Department:

Roles & Responsibilities:

• Manage Outbound Call Centre who is responsible to generate business for Cross Sell of various products
• Generate interest of customers who are pre-approved for Bank’s financial services through outsourced call centre
• Understand call centre management along with strong knowledge on the mechanism of technology as to how the Dialer in call centre helps grow the business rapidly
• Align with business budget monthly, quarterly and yearly and design strategy to deliver the business
• Analytics management – Database management to gauge the output and align dialling strategies for better output
• Develop strategy to deliver qualitative business using triggers like – Incentives, Customer Experience, Attrition management
• Increased call centre business output, while maintaining call procedures for maximum effectiveness
• Design review mechanism at every layer to understand the pulse and define strategies
• Conduct performance reviews periodically for better deliveries
• Responsible to manage complete hierarchy of Outsourced call centre through strong relationship management
• Maintaining & approving call centre billing month on month and driving efficiencies to lower the cost
• Skilled to create performance matrix for a review with Bank’s Leadership team
• Skilled to manage technical queries encountered in day to day call centre operations and resolve the same with internal & external stake holders
• Identify process weaknesses to improve sales with quality
• Strong process orientation on daily business delivery
• Facilitate call centre workflows, processes, and procedures

Education Qualification:

Graduation: Any

Post Graduation: MBA preferred

Experience:

12-18 years in BPO and credit cards sales

Age: