Production Support Manager

Job Overview

We are seeking a highly skilled and motivated Production Supoort Manager to oversee our dynamic development team.

Key Responsibilities:

• Diagnose and resolve system/application issues, collaborating with teams to minimize business impact.
• Analyse logs/metrics using debugging tools to identify root causes.
• Maintain records of incidents, Root Cause Analysis.
• Coordinate with developers, testers, and business users to prioritize fixes and implement enhancements.
• Investigate recurring issues to prevent future disruptions.
• Ensure timely resolution of support tickets and compliance with service agreements.

Technical Requirements

• Languages: MySQL, Oracle, Mongo DB.

• Domain knowledge:

  Lending domain (LOS/LMS/Supply Chain Finance)

Qualifications

• Bachelor's degree in Computer Science, Information Technology, BE, Bsc IT or related field.

• Experience:

  3-6 years

  of experience in production support, helpdesk management, or a related role.

• Technical Skills:

  Strong technical background with knowledge of IT systems, SQL/Oracle and software applications.
• Handson experience in the Lending domain & worked on LOS/LMS/Supply Chain Finance (SCF) product/s.

Soft Skills:

• Excellent communication skills, both written and verbal, with the ability to interact effectively with technical and non-technical stakeholders.
• Strong problem-solving skills and the ability to think strategically and analytically.
• Experience working in a fast-paced environment with the ability to prioritize and manage multiple tasks simultaneously.

Why Veefin

World's Largest Working Capital Ecosystem

450+ and continue hiring talent

We are listed on the BSE and do not have to answer to PE/VCs thus allowing us to chase our dreams without shackles. So Veefin can be the last company you need to work at.

We have an award-winning team that has won numerous national and international awards. Some of the recent wins over the last few years include -

• Forbes India Select 200 Companies with Global Business Potential
• Global Leader in Transaction Banking, Sales League Table by IBS Intelligence
• Most Innovative SCF solution at FiS
• Technology Leader of the Year - BusinessWorld
• Best Trade Finance Implementation: Best Program Governance at IBS Intelligence
• Fintech Leader of the Year BusinessWorld

We are an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, or ethnicity, and welcome LGBTQ+ applications