1029 Product Training Jobs - Page 7

Hiring for Sr Process Trainer/AM Training International Voice Process(Mandatory) Banking Process Require minimum 3years+ experience as Process Trainer in International BPO(Voice Process) Immediate joiners Shifts 24*7 CTC UPTO 11.5LPA 5 Days Working Cabs in ODD Hours Role and key responsibilities: Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations. Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment. Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities. Accountable for achieving individual training performance metrics. Support and partner with Operations to transition agents from training to production environment, ensuring competency levels meet business standards Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations. Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients. Measure the effectiveness of training programs using various feedback methods focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation. Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis .Participate and contribute to continuous learning culture by maintaining engagement on change management product and services releases, policies, processes, and procedures. Key Skills and Knowledge: Proven experience in training methodologies and soft skills (communication skills, critical thinking, time management, team building, etc.) Strong communication skills, both written and verbal Proficient in Microsoft Office Demonstrated ability to multi-task, prioritize, and meet timelines of deliverable. Self-starter, sense of urgency, and works well under pressure. Strong attention to detail Sense of professionalism and ability to develop good relationships. Interested candidates can call at 8766331528 or mail their cv at jasleen@hiresquad.in

Greetings from Homebazaar.com We are proud to get Certified as Great Place to Work '2024 Who are we? Home Bazaar Services Pvt Ltd is India's leading Property Advisor with an immense history of successful client satisfaction. With 12+ years of expertise, we analyze and cater to the client's requirements and have assisted thoroughly in their property buying journey. With the support of 350+ Property experts, we have been awarded Mumbai's best-winning property service company for the Quarter 2023 -24. With these achievements under our wings, we also have expanded to new horizons, we are currently operational in 9+ metro cities across India. What is our requirement? Role: Senior Corporate Trainer Job Location : Vashi Experience : 2 Years to 8 Years Key Responsibilities: Deliver engaging sessions on communication, persuasion, customer handling, conflict resolution, and other interpersonal skills crucial for sales success. Ensure trainees gain in-depth knowledge of products/services, USPs, competitive positioning, and benefits to articulate value effectively to customers. Train new and existing employees on the end-to-end sales process, CRM usage, compliance protocols, and company-specific procedures. Monitor and guide employees during live calls or sales scenarios, providing real-time feedback to bridge the gap between theory and execution. Conduct focused training sessions on call structure, pitch delivery, objection handling, listening skills, and closure techniques for both inbound and outbound calls. Work closely with sales managers to identify skill gaps and develop customized training interventions. Track training effectiveness through assessments, feedback, and performance metrics. Regularly update stakeholders on progress and improvement areas. Qualifications: Bachelor's degree in any discipline (Training certification is a plus) 3+ years of experience as a Sales Trainer or similar role Proven experience in conducting classroom, virtual, and on-the-floor training session Strong knowledge of sales techniques and call center dynamics Excellent communication, presentation, and interpersonal skills Proficiency in MS Office and basic training tools (PPT, LMS, etc.) How to Apply? Kindly share your resume on priya.verma@homebazaar.com

Responsibilities & Key Deliverables To guide the Service Mechanics in technical problem solving and de-bottlenecking at the dealerships. To increase dealer s profitability by service schemes like annual maintenance contracts, service improvements etc. To project the service activities, initiatives taken in the area office in the organization for cross fertilization of ideas To provide a single window between the area office and the other departments of the company on all service matters. To provide feedback on competition new service schemes launched to the head of service and the zonal sales managers. To interface with the marketing service cell and the manufacturing cell at the HO for speedy resolution of service issues at the area office like pending warranty claims, chronic problems, BDTs etc. To audit new dealership for approving it for commissioning Conducting service audits periodically as per the company norms Product training of the dealer, workshop manager service mechanics Experience 3 to 6 yrs experience in Tractors service Industry Preferred Qualifications B.Tech/B.E/Diploma General Requirements

Brief JD: 1. Ability to deliver and evaluate training programs 2. Should have good classroom management skills 3. Handle different kinds of participants and ensure their learning 4. Ability to handle candidates from various cultural backgrounds 5. Use innovative training methodologies to ensure effectiveness of the training program 6. Prepare reports for training programs and manage Training MIS 7. Coordinate closely with the store operations team for forming batches for training

Hello, Greeting from Kotak Life Insurance! Location - Neptune Element, Thane Job Role - Trainer Contact Person - Sangita Mandal (8369252270) Interested Candidate can mail their resume at 'kli.sangita-manadal@kotak.com' JOB DESCRIPTION: Collaborate with supervisors and team leaders to implement training programs and initiatives to enhance agent performance. Conduct engaging and interactive training sessions (classroom, on-the-job, and virtual) tailored to business requirements. Monitor training effectiveness through feedback, assessments, and performance data; make continuous improvements where required. Monitor calls to assess agent performance. Evaluate call recordings for quality assurance and compliance with established standards. Provide constructive feedback and coaching to agents based on evaluation results. Identify areas for improvement in call handling, customer service skills, and product knowledge. Conduct regular call audits of to ensure compliance with regulatory requirements and share reports. Job Specifications : Preferably MBA/ Graduation Work Experience in Years: 3-5 Years in Training Skills: Good communication & interpersonal skills required.

Trainer/Process Trainer /Soft skills Trainer BPO International Voice Process TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/ WhatsApp cv if you have banking process exp to Sri 8851792136 Neha 8287267407 Required Candidate profile WFO in Gurgaon ONLY, pls apply if can relocate No Jobs in Delhi / Noida Call/ WhatsApp cv if you have banking process exp to Sri 8851792136 Neha 8287267407

Train New Joiners on Indiamart product & processes Track and report completion of training sessions Should be aware about BPO training matrices,TNA,TNI,Attrition,NHT/PKT Refresher Design & develop the regular assessments Track individual performance. Required Candidate profile Communicating with teams,Managers & relevant stakeholders to identify training needs. Design content & develop training programs. Revise and update the content when required.

You will be joining our team as a Product Executive (PMT) with a focus on OTC Products Background & FMCG Products Background for our Gurgaon location. With 2 to 3 years of experience, you will have the opportunity to work in a dynamic environment with a salary package that is best in the industry. Your responsibilities will include conducting thorough market research to identify emerging trends, customer needs, and competitive landscapes. Your ability to translate these findings into actionable insights will drive product innovation within the organization. Collaborating with stakeholders, you will provide support in product development according to desired roadmap and timelines. Developing product positioning, messaging, USPs & RTBs will be crucial in effectively communicating the product's value proposition to target audiences. You will play a key role in executing go-to-market strategies for new product launches. This will involve coordinating with cross-functional teams to ensure successful product launches, from planning to execution and post-launch analysis. Conceptualizing marketing collaterals to support sales and marketing efforts will also be part of your responsibilities. Ensuring that marketing materials effectively communicate product RTBs, benefits, and features is essential in this role. Preparing product training material for internal stakeholders & external sales team and conducting training sessions as per the training schedule will be crucial in ensuring product understanding and adoption. Monitoring and analyzing the performance of product marketing initiatives, including campaign effectiveness, lead generation, and sales conversion rates, and using data-driven insights to optimize marketing strategies and improve product performance will be part of your regular tasks. Your ability to gather feedback from customers and sales teams to understand product strengths, weaknesses, and areas for improvement will be vital. Advocating for customer needs and preferences in product development discussions will also be a key aspect of this role.,

As a skilled professional in content development and product training, you will be responsible for designing and developing high-quality training content for both offline and digital platforms, such as social media and LMS platforms. Your tasks will include conducting thorough competition analysis and market visits to gather valuable insights for enhancing training materials. Collaboration with cross-functional teams is essential to ensure content accuracy and alignment with business and product objectives. Continuous improvement of training content will be achieved through feedback collection, analysis, and quality assurance processes. Your role will involve developing learning content focusing on soft skills, customer service, and sales techniques to complement product knowledge. Adaptation of content for various channels, including physical training, online learning, and social media campaigns, will be a key aspect of your responsibilities. Managing multiple projects and deliverables simultaneously, while meeting deadlines and maintaining quality standards, will be crucial to your success in this role. To qualify for this position, you must hold a Master's degree in Retail Management and/or Marketing & Sales from a reputable institution. Additionally, you should have at least 4 years of experience in content development or product training within the smartphone industry or a related tech field. Proficiency in Microsoft PowerPoint and experience in managing/preparing content for LMS platforms are required skills. A strong understanding of smartphone technology and market trends is essential, along with excellent project management abilities to handle multiple tasks and deadlines effectively. You should possess strong writing, communication, and visual storytelling skills to effectively convey training content. Market research and competition analysis skills are also necessary for this role. A creative mindset coupled with a commitment to continuous learning and improvement will be beneficial in fulfilling the responsibilities of this position.,

As a Regional Retail Trainer, you will deliver effective training and develop our retail team to achieve their targets and contribute to the overall success of our organization. Responsibilities: Collaborate with the Sr. Training Manager to develop and implement effective training programs for the assigned retail team. Conduct engaging and interactive training sessions for retail teams both in-person and remotely. Provide in-depth product knowledge training to ensure the retail team is equipped to confidently present and sell our products. Deliver training on sales techniques, negotiation skills, customer service, and other relevant skills to enhance the retail team's performance. Conduct onboarding training sessions for new hires and familiarize them with company policies, procedures, and product knowledge. Assess the performance of the sales team during training sessions and provide constructive feedback and coaching to address performance gaps. Work closely with store and cluster managers to align training initiatives with sales goals and identify specific training needs. Maintain updated records of training curriculum and material. Skills Required: Bachelor's degree in a relevant field or equivalent practical experience. 2-5 years of experience as a retail trainer, sales trainer, or in a similar training role. Strong knowledge of retail industry practices, sales techniques, and customer service principles. Excellent communication and presentation skills Ability to design and deliver effective training programs, utilizing a variety of training methods and techniques. Proficient in the MS Office suite and other training software/tools. Strong analytical and problem-solving skills Flexibility to travel within the assigned region as required. Languages: Telugu & English.

You will be responsible for managing and supporting existing distributors to enhance sales and market coverage. Your role will involve identifying, onboarding, and training new distributors to expand distribution networks effectively. Providing technical support and product training to distributors and customers will be a key part of your responsibilities. Collaborating with sales teams to devise and execute distributor strategies will be crucial for achieving business objectives. You will be required to monitor and analyze distributor performance to ensure alignment with set targets. Additionally, assisting with order processing, inventory planning, and coordinating logistics will be part of your daily tasks. You will need to address distributor concerns regarding pricing, product availability, and service-related issues promptly. Conducting product demonstrations and participating in industry events to showcase offerings and build strong relationships will also be essential. Keeping abreast of market trends and competitor activities to optimize distribution strategies will be important for staying competitive in the industry. Your role will play a significant part in driving the success of the distribution network and overall business growth.,

The ideal candidate should have experience in conducting training sessions for retail frontline teams, focusing on product knowledge, process improvement, and soft skills development. You should be proficient in utilizing digital tools and Learning Management System (LMS) platforms to facilitate hybrid and virtual learning opportunities. Additionally, you should have a track record of conducting training sessions on grooming, customer service, and sales etiquette that are in alignment with brand standards. Your expertise should include training frontline teams on effective upselling, cross-selling techniques, and the handling of high-value clients. Experience in providing training for staff in luxury and fine jewellery retail would be considered advantageous for this role. Your ability to engage, educate, and empower retail employees to deliver exceptional customer experiences will be crucial for success in this position.,

Wipro - Learning and Development Manager - Chennai Note: We need candidate who will be flexible with shift timings and open for traveling Primary Responsibilities: The candidate shall undertake independent responsibility of a location or multiple locations and organize/drive people capability enhancement initiatives. The potential candidate must be able to conduct training needs identification analysis keeping in view business requirements pertinent to process / function, conceptualize solutions and programs, execute the same within given time-lines and demonstrate effectiveness. The specific responsibilities include the following : 12-15 man-days of training delivery per month towards assigned training programs. The training deployment of these products shall be, largely, in accordance with the calendar drawn for the quarter duly approved. Desired feedback rating for these programs should be equal to or greater than 4.5 The man-days indicated shall, however, not include participation in TTT, program sit-throughs and Boot Camps for 'Trainers Development', Book Reviews and Writing Articles for publishing Driving nominations for programs in locations and ensuring participation across locations for these products basis calendar Closely monitor and drive nominations / participation (engagement numbers) for specific location(s) basis the calendar released Understanding audience requirements, content modification basis needs' analysis, design document review, conducting TTT, ensuring program quality for these products are integral aspects Documentation of program feedback (qualitative and quantitative), reporting on participation (process-wise and BU wise / function wise) for the programs conducted in the location. This documentation needs to be sent to CBE-WBPS and Executive - MIS within the next 24 hours of program conduct. Design and Development of new training programs (comprising development of FG, PG, Slides, customization tools, simulations and case-studies) as well as modifications/revamp for existing programs in various bands Critical Skills Required: Sound written / oral communication skills, conceptual and analytical skills. The candidate must have a minimum of 7 to 8 years of training delivery experience. L&D training background will be preferred. The candidate must possess requisite set of platform skills needed to effectively conduct people development/L&D programs through an interactive learning methodology Willingness to travel within the the city and the country to deliver training programs. The travel frequency might be monthly stretching up to 7 to 10 days in a month. Possess passion and drive towards delivery of developmental training programs Demonstrate high level of energy and enthusiasm during delivery of programs Skills to translate customer requirements into people development initiatives through application of competency development tools / techniques Skills to interface effectively with customers towards needs' identification and conceptualize, develop relevant program content Education: Graduate Candidate Specification: The candidate must be MBA or equivalent with 8-10 years of experience. Prior experience of at least 7-8 years in People Capability Enhancement Training / Behavioural Training and Development is essential for the role. Presently, the candidate needs to be into a role that comprises training needs identification, behavioural content development, training deployment and measurement of training effectiveness. The experience of leading and handling a team engaged in people capability development practices would be an added advantage. Strong interpersonal skills and customer service orientation are a must for the role. A strong sense of commitment, meeting timelines and passion towards people capability development are necessary for the role. Experience Must Have Project/Program Management Vendor and stake holder management Good to have Training delivery and management experience.

Roles & Responsibilities: - Conduct Skill / Knowledge / Behavioural / Process / Product trainings as per regional guidelines. - Deliver training to individuals or groups of employees and oversee training effectiveness. - Provide feedback and coordinate with line managers for continuous improvement. - Ensure all mandatory Induction Programs are conducted for new employees. - Ensure employees receive training as per statutory compliance, including topics like Disaster Management, POSH, etc. - Compile and maintain reports, such as Training Logs, **Assessments, **Training Calendar, and **Training Feedback on a monthly/fortnightly basis. - Monitor employee assessments during the probation period and ensure mid-term and final reviews are completed on time. - Regularly visit Stores, Market Warehouses, and **Procurement Hubs for employee training and assessment activities.

Peetel Solutions Pvt. Ltd. is looking for Trainee Sales Executive to join our dynamic team and embark on a rewarding career journey Conduct market research to identify selling possibilities and evaluate customer needs Actively seek out new sales opportunities through cold calling, networking and social media Set up meetings with potential clients and listen to their wishes and concerns Prepare and deliver appropriate presentations on products and services Create frequent reviews and reports with sales and financial data Ensure the availability of stock for sales and demonstrations Participate on behalf of the company in exhibitions or conferences Negotiate/close deals and handle complaints or objections Collaborate with team members to achieve better results Gather feedback from customers or prospects and share with internal teams

What We Offer: So what does a Senior Learning Experience Manager really doThink of yourself as someone responsible for the day-to-day training programs and initiatives across all sites, so not just anyone is qualified for this role. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Now we need your full concentration because it s time to imagine what it s like being a Senior Learning Experience Manager. Imagine yourself going to work with one thing on your mind: that you will select, train, and provide work guidance for Training Managers and Supervisors. As you tackle your new tasks for the day, you know that it will lead to one thing: that you will handle the Product Training branch of the Learning and Development Team. As a Senior Learning Experience Manager , you manage the initiation, development, and implementation of the TaskUs training departments site wide initiatives and drive campaign specific training departments site wide initiatives and drive campaign specific training programs for Team Leaders and Teammates. You will be the "Training Master" that works in tandem with Operations to create and maintain any necessary materials related to maximizing campaign task mastery and personal development. You will pioneer all campaign specific training needs and programs in the organization. You will create and execute TL and TM development training which includes; detailed curriculum, training, and evaluation. You will provide campaign specific training that is sufficiently technical but engaging. You will act as the in house expert, maintain all relevant training materials and documents for all levels for trainees; from new teammates to tenured team leaders. You will ensure that all training provided is aligned with the specific campaign and TaskUs broader business objectives. You will proactively explore the specific needs of every department and campaign to develop training materials as needed. You will propose and publish a year long training calendar with specific quarterly objectives. You will plan total Training policies, programs, new testing tools, methods and systems to ensure products and services meet quality standards. So, do you have what it takes to become a Senior Learning Experience Manager About Us We are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose. From Digital CX to Content Security, AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners interests and supporting their long term success through innovation and technology -powered by ridiculously smart people. TaskUs partners with the world s most innovative and disruptive brands to protect what matters most and to thrive in an ever-changing world. TaskUs currently has over 23,000 employees around the world with offices across the United States, the Philippines, India, Taiwan, Mexico, Greece, and Ireland. TaskUs is an equal opportunity employer. How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/ .

KEY RESPONSIBILITIES- Build relationship with key Axis Bank Stake holders and drive partner sales team to achieve desired output of activation, business and other key parameters through regular engagement. Responsible for Business Target achievement of the Region. Provide inputs to the salary area head, circle TASC head and circle ADM head and make plans for achievement in order to support and contribute to Axis Bank Strategy. Should work very closely and in tandem with circle heads and area head of CSG, TASC and ADM. Maintain Customer Parameter Persistency, Leakage and Grievance Incidence Rate. To provide Analysis of the performance, highlights of these channels by participating through weekly PRPs with Key accounts manager, Circle manager (LS BB). Co-create and implement recognition platforms in order to build a capable and motivated team in the AXIS Bank resources. Liaise with training team and circle trainer, ensuring product training departed to all sellers including Axis Bank resources. Daily updates in alignment with Axis vertical heads on focused business Parameters-Business Plan, Branch Seller Activation and persistency and thereby tracking the performance in all the vectors. Ensuring Cluster/Branch visits to optimize performance and enhance relationship. Deploy and monitor implementation specifically Bank staff contests/RR in order to accelerate revenue generation with the Channel. Measures of Success Business Plan- Adj MFYP (Rs.) - Plan v/s Actuals Activation plan- Seller Activation (%) - Plan Vs Actual ProtectionAnnuity Sales-- Plan v/s Actual Customer centricity and satisfaction Effective Management of Customer As per Plan Key Relationships (Internal /External) Effective Management of Internal External Customer Handling Customer Complaints Key competencies/skills required Relationship Management, Leading people, Effective Management of Process and Input Management, Influencing without authority. Desired qualification and experience- Master of Business Administration or equivalent. 3-4 years of experience in intensive Distribution, Channel Management, Prior experience in insurance essential. Result Orientation, Customer Centricity, Technical Expertise, Managerial Expertise, Problem Solving, Role Modeling Core Values. Org Chart- KEY RESPONSIBILITIES- Build relationship with key Axis Bank Stake holders and drive partner sales team to achieve desired output of activation, business and other key parameters through regular engagement. Responsible for Business Target achievement of the Region. Provide inputs to the salary area head, circle TASC head and circle ADM head and make plans for achievement in order to support and contribute to Axis Bank Strategy. Should work very closely and in tandem with circle heads and area head of CSG, TASC and ADM. Maintain Customer Parameter Persistency, Leakage and Grievance Incidence Rate. To provide Analysis of the performance, highlights of these channels by participating through weekly PRPs with Key accounts manager, Circle manager (LS BB). Co-create and implement recognition platforms in order to build a capable and motivated team in the AXIS Bank resources. Liaise with training team and circle trainer, ensuring product training departed to all sellers including Axis Bank resources. Daily updates in alignment with Axis vertical heads on focused business Parameters-Business Plan, Branch Seller Activation and persistency and thereby tracking the performance in all the vectors. Ensuring Cluster/Branch visits to optimize performance and enhance relationship. Deploy and monitor implementation specifically Bank staff contests/RR in order to accelerate revenue generation with the Channel. Measures of Success Business Plan- Adj MFYP (Rs.) - Plan v/s Actuals Activation plan- Seller Activation (%) - Plan Vs Actual ProtectionAnnuity Sales-- Plan v/s Actual Customer centricity and satisfaction Effective Management of Customer As per Plan Key Relationships (Internal /External) Effective Management of Internal External Customer Handling Customer Complaints Key competencies/skills required Relationship Management, Leading people, Effective Management of Process and Input Management, Influencing without authority. Desired qualification and experience- Master of Business Administration or equivalent. 3-4 years of experience in intensive Distribution, Channel Management, Prior experience in insurance essential. Result Orientation, Customer Centricity, Technical Expertise, Managerial Expertise, Problem Solving, Role Modeling Core Values. Org Chart-

KEY RESPONSIBILITIES- Build relationship with key Axis Bank Stake holders and drive partner sales team to achieve desired output of activation, business and other key parameters through regular engagement. Responsible for Business Target achievement of the Region. Provide inputs to the salary area head, circle TASC head and circle ADM head and make plans for achievement in order to support and contribute to Axis Bank Strategy. Should work very closely and in tandem with circle heads and area head of CSG, TASC and ADM. Maintain Customer Parameter Persistency, Leakage and Grievance Incidence Rate. To provide Analysis of the performance, highlights of these channels by participating through weekly PRPs with Key accounts manager, Circle manager (LS BB). Co-create and implement recognition platforms in order to build a capable and motivated team in the AXIS Bank resources. Liaise with training team and circle trainer, ensuring product training departed to all sellers including Axis Bank resources. Daily updates in alignment with Axis vertical heads on focused business Parameters-Business Plan, Branch Seller Activation and persistency and thereby tracking the performance in all the vectors. Ensuring Cluster/Branch visits to optimize performance and enhance relationship. Deploy and monitor implementation specifically Bank staff contests/RR in order to accelerate revenue generation with the Channel. Measures of Success Business Plan- Adj MFYP (Rs.) - Plan v/s Actuals Activation plan- Seller Activation (%) - Plan Vs Actual ProtectionAnnuity Sales-- Plan v/s Actual Customer centricity and satisfaction Effective Management of Customer As per Plan Key Relationships (Internal /External) Effective Management of Internal External Customer Handling Customer Complaints Key competencies/skills required Relationship Management, Leading people, Effective Management of Process and Input Management, Influencing without authority. Desired qualification and experience- Master of Business Administration or equivalent. 3-4 years of experience in intensive Distribution, Channel Management, Prior experience in insurance essential. Result Orientation, Customer Centricity, Technical Expertise, Managerial Expertise, Problem Solving, Role Modeling Core Values. Org Chart- KEY RESPONSIBILITIES- Build relationship with key Axis Bank Stake holders and drive partner sales team to achieve desired output of activation, business and other key parameters through regular engagement. Responsible for Business Target achievement of the Region. Provide inputs to the salary area head, circle TASC head and circle ADM head and make plans for achievement in order to support and contribute to Axis Bank Strategy. Should work very closely and in tandem with circle heads and area head of CSG, TASC and ADM. Maintain Customer Parameter Persistency, Leakage and Grievance Incidence Rate. To provide Analysis of the performance, highlights of these channels by participating through weekly PRPs with Key accounts manager, Circle manager (LS BB). Co-create and implement recognition platforms in order to build a capable and motivated team in the AXIS Bank resources. Liaise with training team and circle trainer, ensuring product training departed to all sellers including Axis Bank resources. Daily updates in alignment with Axis vertical heads on focused business Parameters-Business Plan, Branch Seller Activation and persistency and thereby tracking the performance in all the vectors. Ensuring Cluster/Branch visits to optimize performance and enhance relationship. Deploy and monitor implementation specifically Bank staff contests/RR in order to accelerate revenue generation with the Channel. Measures of Success Business Plan- Adj MFYP (Rs.) - Plan v/s Actuals Activation plan- Seller Activation (%) - Plan Vs Actual ProtectionAnnuity Sales-- Plan v/s Actual Customer centricity and satisfaction Effective Management of Customer As per Plan Key Relationships (Internal /External) Effective Management of Internal External Customer Handling Customer Complaints Key competencies/skills required Relationship Management, Leading people, Effective Management of Process and Input Management, Influencing without authority. Desired qualification and experience- Master of Business Administration or equivalent. 3-4 years of experience in intensive Distribution, Channel Management, Prior experience in insurance essential. Result Orientation, Customer Centricity, Technical Expertise, Managerial Expertise, Problem Solving, Role Modeling Core Values. Org Chart-

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks

View all listings Inside Sales Specialist (Marathi)- Noida APPLY NOW Noida 20000 - 40000 inr / month Full time Job Description Job Specification : - We are seeking a dynamic and motivated Inside Sales Executive to join our growing team. The ideal candidate will be responsible for generating leads, converting prospects, and supporting the overall sales process through phone, email, and online interactions. This role is ideal for someone who thrives in a fast-paced sales environment and has a passion for building client relationships. Key Responsibilities and Responsibilities :- Conduct outbound calls and emails to potential clients for lead generation and qualification. Understand customer needs and provide relevant solutions or product information. Follow up with leads, schedule meetings, and support the field sales team. Maintain detailed records of interactions and progress using CRM tools. Meet and exceed weekly/monthly sales targets and KPIs. Collaborate with marketing and sales teams to develop outreach strategies. Maintain up-to-date knowledge of products and industry trends. Eligibility Criteria :- Bachelors degree in Business, Marketing, or a related field. 0- 3 years of experience in inside sales, tele sales, or business development. Excellent communication and interpersonal skills. Confidence in making cold calls and handling objections. Proficiency with CRM software and MS Office tools. Self-motivated, target-oriented, and a quick learner. Perks & Benefits :- Fixed salary + Attractive performance-based incentives. Career growth opportunities and internal promotions. Sales and product training Friendly and energetic work environment. Team outings, employee recognition, and rewards.

Trainer/Process Trainer /Soft skills Trainer BPO Exp in International Technical Support process TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/Whtapp cv to Amit 8178259405 Neha 8287267407

Greetings, Great opportunity to be a part of Ienergizer as a process trainer . Requirements :- Overall, 3 years Experience in Call Centre /other industries with 1 Years Experience as Trainer. Graduation is must. BPO experience. Customer Service experience. Roles & Responsibilities :- Advanced Communication Skills: Ability to train agents on handling sensitive and complex issues, including de-escalation techniques. Emotional Intelligence: Training agents to recognize and manage their emotions and those of customers. Crisis Management Training: Educating agents on managing critical situations calmly and effectively. Scenario-Based Training: Using real-world scenarios and role-playing to prepare agents for high-stress interactions. Presentation Skills: Engaging and effective delivery of training materials. Knowledge of Training Methods: Understanding of adult learning principles and various training techniques. Patience and Empathy: Ability to support and guide learners at different levels. Analytical Skills: Assessing training effectiveness and identifying areas for improvement. For more information contact the below mentioned. Vinay - 9910155221 pradeep.gaur3@ienergizer.com Salary Upto 4 LPA Warm Regards, Talent Acquisition Team Ienergizer

Job description At Siemens Energy, we can. Our technology is key, but our people make the difference. Brilliant minds innovate. They connect, create, and keep us on track towards changing the world s energy systems. Their spirit fuels our mission. Our culture is defined by caring, agile, respectful, and accountable individuals. We value excellence of any kind. Sounds like you We make real what matters. This is your role: You will be a part of a high-performance team which is responsible for the offer making process of AIS/ GIS Tunkey/Partial Turnkey Substation tenders/ RFPs upto 765 KV. You need to be an able collaborator, adaptive person and be the anchor of the team for the bid process and be flexible in managing your time to ensure that bid process requirements are completed as per the time requirements. Our Requirements and Expectations Degree / Postgraduate in Electrical Engineering - Power Systems Good knowledge of MS Excel & Power Point. 7-to10 years of experience of which at least 5 years in products / systems / solutions related to at least HV Substations. Of the above 2-3 Experience in Engineering / Site works/ Proposal / Consultancy / Sales management in HV/ EHV systems will be an added advantage. High flexibility in taking new tasks/responsibilities. Should understand modern substation SLD and layouts, protection systems and have knowledge on technical bid documentation. Support customer clarification meetings in the proposal phase. Be a go getter, fast learner and be able to deliver very high-quality work outputs even on independent basis. High flexibility in taking new tasks/responsibilities. Excellent communication skills , Strong ownership values and good soft skills . Willingness to travel as required. Our Grid Technology division enables a reliable, sustainable, and digital grid. Siemens Energy offers a leading portfolio and solutions in Grid Stabilization (FACTS), HVDC transmission, and energy storage, high voltage AIS & GIS switchgears and transformers, and digital grid technology. Working with an experienced team Opportunities to work on and lead a variety of projects for diverse types of customers. Possibility to take over further tasks within the company. Flexible working through our well-established smart working policy We don t need superheroes, just super minds: This role is based inGurgaon , where you ll get the chance to work with teams impacting entire cities, countries - and the shape of things to come. We re Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. Were dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit, and business needs. Bring your curiosity and imagination and help us shape tomorrow.

The Product Training Manager is responsible for designing, implementing, and managing product training programs for the company. You will focus on ensuring that all sales and other employees have in-depth product knowledge and achieve the required competency scores. You will conduct physical training sessions across different states and provide ongoing coaching through regular calls. Your impact on the company will be substantial as you design, implement, and manage product training programs. Your role is crucial in equipping sales and other employees with deep product knowledge and ensuring they meet the required competency scores. By conducting state-wise physical training sessions and providing ongoing coaching, you will play a key role in enhancing the skills and knowledge of the team. Your responsibilities will include developing and delivering detailed training modules on company products, monitoring and ensuring employees meet the required knowledge and competency scores, addressing and resolving product-related queries, conducting physical training sessions across different states, leading regular coaching calls, continuously improving training materials and methods, and tracking the impact of training programs on sales performance. Key skills required for this role include strong knowledge of product training and application, excellent communication and presentation skills, ability to impart and manage training sessions, strong problem-solving skills, in-depth product knowledge, ability to convey complex messaging effectively, training and problem-solving mindset, and commitment to continuous learning and improvement. The ideal candidate should have a minimum of 8-10 years of experience in sales training, preferably within the building construction materials industry. Travel will be required to conduct state-wise training sessions. Competencies that are crucial for success in this role include customer centricity, critical thinking, communication skills, trust, drive for results, planning and organizing, and nimble learning.,