Hiring For Trainer Sales/Customer service -Airoli

3 - 8 years

4 - 5 Lacs

Posted:1 week ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Product Trainer Airoli | Inbound/Outbound | BFSI & NonBFSI

Location:

Shift:

Offs:

Process:

  • Deliver

    product and process training

    for new and existing employees
  • Manage

    NHT

    ,

    OJT

    ,

    TNI/TNA

    , and

    BQ performance

  • Conduct

    internal & external certifications

  • Track training effectiveness and drive performance improvement
  • Coordinate with operations to ensure training readiness and process updates
  • Maintain training reports, dashboards

Requirements

  • Experience as a

    Product/Process Trainer

    in BPO (Inbound/Outbound)
  • Strong knowledge of

    BFSI/NonBFSI

    processes
  • Handson experience in

    NHT, OJT, TNI, TNA, BQ management

  • Excellent communication, facilitation, and stakeholdermanagement skills

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