Job Title Assistant Editor Location Pune About Springer Nature Group Springer Nature opens the doors to discovery for researchers, educators, clinicians and other professionals. Every day, around the globe, our imprints, books, journals, platforms and technology solutions reach millions of people. For over 180 years our brands and imprints have been a trusted source of knowledge to these communities and today, more than ever, we see it as our responsibility to ensure that fundamental knowledge can be found, verified, understood and used by our communities - enabling them to improve outcomes, make progress, and benefit the generations that follow. Visit group.springernature.com and follow @SpringerNature / @SpringerNatureGroup About the team & role Discover was launched under the Springer imprint in 2020. Discover series is now a distinct imprint (to sit alongside Springer, BMC, Nature Portfolio, and Palgrave), as we believe that Discover s growth will be significantly greater with a unique identity. The AEs are responsible for processing MS from submission through to Acceptance and Support EBMs throughout all steps of the process, creating excellent working relations ships with them. The team also ensures smooth communication between the various parties involved in the publication process; (Authors, Reviewers, EBM, Guest editors, Readers, etc. for the assigned manuscript) Responsibilities Responsible for overseeing the overall pipeline of the Journal and processing manuscripts from the point the initial submission is marked Ready for editorial through to final decision Perform enhanced Quality Checks on manuscripts to ensure they meet our requirements to proceed to editor assignment/peer review Invite potential EBMs to handle the manuscript OR assign manuscripts to an appropriate handling editor Find and Invite Reviewers for Peer Review activity Support Editors throughout all steps of the process, creating excellent working relationships with them Collaborate and build rapport with Journal Editorial staff for continuous improvement/updates and new initiatives in the process Handle email correspondence between the various parties involved in the publication process; (Authors, Reviewers, Editors, Guest editors, Readers, etc. for the assigned manuscript) Assess the decision recommendation of Handling Editors and send the final decision to the authors Monitor the progress of the manuscript through OTR and provide help/support to reach the final decision Mentor and support new team members Support in Technical Checks at the Initial and Revision submission stages Provide inputs on improving the process to reduce TAT and manage the pipeline at various stages of the editorial process Provide training and support in signing-offs of new team members in the role Key Relationships Managing Editors EBMs/ Guest Editors Senior Editors Team Manager Authors Team Members Senior Leadership Experience, Skills & Qualifications Experience 2+ Years Skills Should have an overall work experience of 2years, with a minimum of 1 year in SNTPS Excellent communication, leadership and analytical skills Proficient computer skills MS Word, Excel, and Google Suite Good knowledge of performance metrics Organizational and time-management skills Strong analytical and logical reasoning ability Decision-making skills Qualifications Master s degree or equivalent in - Life science / Physics / Chemistry / Mathematics / Computer Science/Economics/Social science

Job Title Editorial Advisor Location Pune About Springer Nature Group Springer Nature opens the doors to discovery for researchers, educators, clinicians and other professionals. Every day, around the globe, our imprints, books, journals, platforms and technology solutions reach millions of people. For over 180 years our brands and imprints have been a trusted source of knowledge to these communities and today, more than ever, we see it as our responsibility to ensure that fundamental knowledge can be found, verified, understood and used by our communities - enabling them to improve outcomes, make progress, and benefit the generations that follow. Visit group.springernature.com and follow @SpringerNature / @SpringerNatureGroup About the team Nature Research is seeking to appoint an Editorial Advisor to manage the processing of manuscripts from submission to acceptance as well as support the standardisation of workflows, improve efficiencies, data collection, and to support authors, editors, and reviewers. This position is key to assisting the internal and external editorial teams with the processing of manuscripts and ensuring content is processed within suitable timeframes. About the role The ideal candidate will be able to prioritize their workload and work to tight deadlines but will also ensure that tasks are performed with speed and accuracy. This is an administrative position which would be ideal for someone with some office experience wishing to start a career in a fast-paced publishing environment. Excellent communication skills are key to this role - both written and verbal. Building key relationships with Editors and Chief Editors is essential for this role, as is working alongside other publishing departments including production and the wider Editorial Support team. The ideal candidate will have a positive attitude to their work. Responsibilities Managing the flow of manuscripts from submission to acceptance through the manuscript tracking system (MTS) - performing quality checks on manuscripts and ensuring all legal forms are collected and stored Providing MTS support for Authors, Reviewers and internal & external Editors - troubleshooting and assisting with system issues and escalating to the relevant teams if needed Liaising with Authors, Reviewers and internal & external Editors via email and telephone - ensuring your manner is always polite, professional and helpful Maintaining correct information within the databases - updating person records within the MTS and ensuring manuscript information is correct Assisting with editorial reports Assisting with other ad hoc tasks associated with the editorial workflow of manuscripts Providing team cover during periods of absence Experience, skills, and qualifications Minimum 1 year of work experience Educated to Master degree level Experience working in a fast-paced office environment is preferred Microsoft Office suite and database management experience Working within a team and meeting daily deadlines Our Editorial Advisors play an important role in managing an efficient editorial process and standardising workflows. The nature of the role is administrative and career development in a role such as this might see you develop through different levels of editorial administration and operational management. It should be noted that this role does not include writing or editing content. If appointed, you will gain great insights into the scientific operational editorial and peer review process and how it works. Eligibility In accordance with our internal career movement guidance, 12 months in current role is a requirement before applying to a new role At Springer Nature, we value the diversity of our teams and work to build an inclusive culture, where people are treated fairly and can bring their differences to work and thrive. We empower our colleagues and value their diverse perspectives as we strive to attract, nurture and develop the very best talent. Springer Nature was awarded Diversity Team of the Year at the 2022 British Diversity Awards. Find out more about our DEI work here https / / group.springernature.com / gp / group / taking-responsibility / diversity-equity-inclusion If you have any access needs related to disability, neurodivergence or a chronic condition, please contact us so we can make all necessary accommodation.

Job Title Associate System Engineer Location Pune About Springer Nature Group Springer Nature opens the doors to discovery for researchers, educators, clinicians and other professionals. Every day, around the globe, our imprints, books, journals, platforms and technology solutions reach millions of people. For over 180 years our brands and imprints have been a trusted source of knowledge to these communities and today, more than ever, we see it as our responsibility to ensure that fundamental knowledge can be found, verified, understood and used by our communities - enabling them to improve outcomes, make progress, and benefit the generations that follow. Visit group.springernature.com and follow @SpringerNature / @SpringerNatureGroup . About the role The associate system engineer role at our Pune office will set up and manage user accounts for our vendors. It will support these same vendors in an efficient and correct way, so they can properly do their job, we manager their license usage and they can only access what they need to access. You will be working with tools like Active Directory, EntraID and our propriety built user account management tool. Its a nice job for people starting in information technology and want to learn more about IT in a global and diverse enterprise company. Role Responsibilities A significant part of the role will involve supporting users who work for Springer Nature vendors. Duties will include both local and global Create and maintain user accounts in the Springer Nature proprietary user management system. Administer user accounts in Active Directory, Entra ID, Microsoft 365 and Okta . Work together with vendor account managers to ensure users can do their work. Work with other Springer Nature teams to arrange proper access for users to multiple applications / services. Improve user management processes . L iaise with the outsourced staff to ensure the b usinesses are properly supported and key users are kept up-to-date . Keep documentation up to date. Experience , Skills & Qualifications 1- 3 years of experience with extensive knowledge of Active Directory, EntraID , Okta , Exchange Online, Office365. Extensive knowledge of Windows 10/11, MacOS Basic understanding of identity concepts Working knowledge of ITIL methods Strong analysis and design background with excellent documentation experience. Excellent communications skills Ability to prioritise and work with conflicting deadlines Professional English language skills About You Working in a heterogeneous environment Up-to-date knowledge of relevant latest ICT-developments Strong analytical and problem-solving abilities Proactive in planning, with strong, organisational, and decision-making skills. Proven ability in managing customer s needs and expectations at all levels and able to partner effectively with the businesses. Confident in own ability and judgement and willing to take the lead and be personally accountable. Demonstrable drive, resilience and determination allied with tact and diplomacy. Ability to work independently as well as part of a team when required .

About the Role We are seeking a dynamic and detail-driven Senior Manager - Production to oversee end-to-end execution of projects including journals, customized medical/ pharma books. This leadership role involves managing cross-functional coordination, vendor relationships, production workflows, and logistics to ensure timely, high-quality project delivery aligned with business objectives and demonstrated adherence to the required standards. Key responsibilities Stakeholder Management Build and maintain strong working relationships with internal and external stakeholders, including sales, editorial, design, logistics, and client teams. Ensure clear communication, expectation setting, and proactive resolution of issues to maintain stakeholder satisfaction and trust. Project Estimation and Planning Lead the estimation of budgets, resource allocation,and timelines for Journals/Pharma books and customized medical education projects.Collaborate with sales, editorial, and design teams during the planning phase to define clear expectations. Vendor & Partner Management Supervise and follow up with print suppliers to ensure adherence to project timelines and quality standards. Build and maintain strong vendor relationships while ensuring cost-effectiveness and service reliability. Invoice Processing & Cost Control Review and process invoices received from vendors in line with contracts deliverables and interal finance protocols Ensure accuracy and timely processing, supporting finance teams during audits and reconciliations Production Oversight Monitor all aspects of production (design, printing, binding, packaging) to ensure quality and adherence to project specifications. Uphold quality standards and troubleshoot issues proactively to avoid delays or defects. Ensure production supplier and deliver to the required standards. Documentation and Reporting Maintain updated records of project status, vendor communication, and invoice tracking; provide regular status updates to internal teams. Maintain records so that compliance management to standards can be transparently demonstrated Key relationships Sales Coordination Collaborate with the sales team and other internal stakeholders to align project execution with client expectations and delivery schedules. Vendor Management Follow up with vendors to track the status of ongoing projects, ensure timely completion Logistics Coordination Liaise with the logistics team to manage the timely dispatch of projects. Qualification and Prerequisites B.Tech/Diploma in Printing Technology with relevant experience preferably in a reputed Publishing House. 7-10 years of experience in production/project management, with at least 3 years in a senior role Skills Set Must-Have Skills - Complete knowledge of Production Process, Vendor Management and cross-functional coordination Ability to thrive under pressure and manage multiple projects simultaneously Strong analytical, organizational, and communication skills. Desirable Skills - Exposure to SAP ERP Experience of Medical books/Journals

As a Senior D eveloper , you will play a pivotal role in the implementation and enhancement of projects. You will leverage your expertise to design, develop and deliver innovative software solutions. This role requires a good understanding of software development methodologies . You will work closely with Product owner, development team and other stakeholders to implement product features and enhancements. You will be part of a highly motivated development community consisting of skilled individuals. Role Responsibilities You have experience developing software in Java. You have experience with SQL, preferably PostgreSQL. You are interested in working with cloud technologies and know how to use containers. You enjoy learning new technologies . You are interested in data-centred applications. You like working in a collaborative team, where there is collective ownership of the product. You like getting involved with every stage of the software development lifecycle. You see failure as a chance to learn and welcome feedback. You are happy to deploy and operate your application as a DevOps concept. What you will be doing Within 3 months- Get familiar with our technology stack. Our applications are deployed to Kubernetes and virtual machines using Concourse. Start making minor changes to our codebase. Live our agile process and team ceremonies . Become familiar with the existing system documentation. By 3-6 months you will - Be a supportive member of the development of our applications by using the right technology solutions to solve the problem at hand. Understand in detail how our applications are designed. Take part in developing new features as a member of the tech team. Help to improve our technology stack. Understand the teams context within the publishing business we are working in. Be able to properly understand and discuss business requirements with stakeholders. Hold technical discussions with the team to improve the product architecture and code quality. Contribute to blameless post-mortems. By 6-12 months you will - Contribute to driving our applications and architecture forward. Understand the system s scope and how it connects to other systems. Confidently make changes and implement new features in our codebase. Transform high-level requirements into actionable work. Add unit tests to our applications. Proactively provide useful and actionable feedback to team members. Be able to explain and visualize the benefits and trade-offs of proposed solutions. Participate in user research to better understand our users needs. Understand our products and how we at Springer Nature operate . Experience, skills and qualifications Minimum 8 years of relevant experience. Ability to work independently as part of a team Excellent communication and interpersonal skills Able to write technical documentation Designing new solutions keeping in mind the technology trends Application monitoring and prompt action taking Root cause analysis and hot fixing Demonstrated experience in quickly adapting to new industries, business models, and project environments. Ability to prioritize tasks, and pivot as projects need change s .

Job Title Senior Software Developer Location Pune About Springer Nature Springer Nature opens the doors to discovery for researchers, educators, clinicians, and other professionals. Every day, around the globe, our imprints, books, journals, platforms, and technology solutions reach millions of people. For over 180 years our brands and imprints have been a trusted source of knowledge to these communities and today, more than ever, we see it as our responsibility to ensure that fundamental knowledge can be found, verified, understood and used by our communities - enabling them to improve outcomes, make progress, and benefit the generations that follow. About the Brand Springer Nature Technology and Publishing Solutions is the technology and publishing solutions arm of the Springer Nature Group. We leverage our insight in the publishing domain and acquire, produce, and deliver content across media and markets using our Technology and Publishing Solutions. With a focus on technology-driven solutions and deep insight into the publishing domain, Springer Nature Technology and Publishing Solutions offers a range of services that help our Group brand acquire, produce, and deliver content in the most efficient ways possible. We are driven by over 1000 professionals in Technology, Research Analysis, and Marketing shared services About the Role Research Square is a multidisciplinary preprint platform. At Research Square, we aim to provide the best editorial support to preprint authors. An important function of the preprint platform is to ensure that manuscripts are processed smoothly from submission to acceptance. To achieve this, we are seeking a Software Developer to join our team and help us to create the best solutions for users. We are looking for a Senior Software Developer who can work in PHP , Slim Framework or Symphony Framework, docker, MySQL , React JS , Next JS, Node JS , HTML5, CSS3, CICD and microservices , domain event architecture. We need a candidate who is proactive, self-driven, active listener, takes ownership and able to handle stakeholders in technical design, solutioning, implementation and release. Candidate should be able to build good rapport with stakeholders. Candidate should be proficient in English communication, both written and verbal. Role Responsibilities Agile product team, day-to-day you will Take part in our daily stand-ups. Contribute to ceremonies like planning/ IPM, showcase, collaborative design and retrospectives. Develop new features and improve code quality by pair programming with other team members. Build more and more domain, product and business knowledge. Work with all stakeholders and manage the product delivery [Design to Release] Take part in support and monitoring of the platform. What you will be doing Within 3 Months you will Get familiar with our technology stack. Our application is built in PHP , React JS, Node JS, Next JS, My SQL , Docker, HTML, CSS, and deployed on AWS. Get to know the various Stakeholders and their general requirements. Take part in reducing technical debt by working with team mates to add test coverage. Get to know all the members of the team. By 3-6 months you will Have a basic understanding of the team s context, product s business model. Build more knowledge of the product, domain and mentor new teammates. On-board new team members and set up their machines and help them get up to speed fast. Be able to understand and discuss business requirements with stakeholders and Product Managers and help other disciplines with these conversations. Gain trust and confidence of project stakeholders. Hold technical discussions with the team in order to improve the product architecture and code quality and build more understanding of the overall product. By 6-12 months you will Build solid understanding of the product s business, domain and have technical expertise to participate in discussion for Design and architectural changes. Onboard new members to the team or help other teams in the onboarding process. Transform high level requirements into actionable work. Work with global teams on plan, Design, implementation and release. Build product features and help stakeholders to solve customer s problems innovatively. Proactively provide useful and actionable feedback to all team members and stakeholders. Triage support queries and diagnose issues in the live applications. Experience , skills and qualification Experience 5+ years of experience Skills Need to have a solid understanding of PHP, docker, MySQL, React JS, Next JS, Node JS HTML5, CSS3, CICD and microservices, domain event architecture . Good to have knowledge of Slim Framework or Symphony Framework or any other Framework etc. You have 5 + years of experience as a developer. You have a good understanding of design practices, lean mean design, clean code, technical de b ts, refactoring and XP practices (TDD, pair programming etc.). Write quality code that is reliable and maintainable using industry best practices (e.g., style, security, testability, and efficiency). Provide guidance to company stakeholders on upcoming challenges and participate in project planning. Diagnose, debug, and optimize performance of web applications. Having a good command of English is important; collaboration is important in our day-to-day work. Workday availability during the US East Coast morning hours for virtual meetings and pairing sessions, approximately 6 pm to 9 pm Indian Standard Time

Job Title Senior Business Analyst Location Pune About Springer Nature Group Springer Nature opens the doors to discovery for researchers, educators, clinicians, and other professionals. Every day, around the globe, our imprints, books, journals, platforms, and technology solutions reach millions of people. For over 175 years our brands and imprints have been a trusted source of knowledge to these communities and today, more than ever, we see it as our responsibility to ensure that fundamental knowledge can be found, verified, understood, and used by our communities - enabling them to improve outcomes, make progress, and benefit the generations that follow. About Us Data Analytics Solutions (DAS) - is the databases and shared services division of Springer Nature used by researchers, scientists, and students around the globe. The global community spans Beijing, Berlin, Dordrecht, Heidelberg, Lisbon, London, Madrid, New York, Pune and more. We work in collaborative, multi-disciplinary delivery teams, developing digital products and services that aim to exceed user expectations and anticipate their needs. About The Job As part of the Data Solutions team within the Data Analytics Solutions (DAS) division at Springer Nature, where you, as a Senior Business Analyst, will be instrumental in pushing the boundaries of our text and data mining initiatives. This role is at the heart of our mission to enhance customer experiences and service offerings through the innovative use of existing APIs and the exploration of new data solutions. We are on the lookout for a visionary Business Analyst who is ready to spearhead the development of ground-breaking data products and APIs. This is an unparalleled opportunity to blend your deep technical knowledge with strategic business insight, setting new industry standards for data solutions. If innovation drives you, and you re passionate about crafting the future of digital data while thriving on overcoming challenges, this is your chance to make a significant impact. Years of Experience 5+ years Educational Qualification A degree in B.Sc., BCA, BCS, B.E., B.Tech, M.Tech, MCA, M.Sc, or a related field in Science/Engineering, or equivalent experience. Key Responsibilities Conduct in-depth analysis to support and enhance text and data mining initiatives. Work with technical teams to understand and improve API capabilities. Explore and evaluate new solutions for data processing and analysis. Work with our product team to translate business needs into technical requirements, user stories, and system specifications for software engineering teams. Collaborate with engineers, QA testers, and product managers and designers to ensure successful delivery of solutions on time and within scope. Lead the integration of business intelligence tools and machine learning models to enhance data analytics capabilities. Preferred Skills The ideal candidate for the Senior Business Analyst role will demonstrate a blend of technical expertise and business acumen, particularly in the realms of data architecture and API development. This role requires a proactive approach to understanding and improving data-driven processes and solutions. Data Analysis and Architecture Ability to analyze and interpret complex data structures. Knowledge of data architecture principles for API optimization. API Development and Design Experience in API development and design, with a focus on scalability, efficiency, and user-friendliness. Proficient in formulating API requirements and specifications. Technical Documentation Skilled in creating clear, detailed API documentation, including specifications and data models. Business Process Acumen Strong understanding of business processes and their integration with technology solutions. Stakeholder Collaboration Excellent communication skills, with experience in working effectively with both technical teams and business stakeholders. Agile Methodology Familiarity with Agile development practices, and experience in iterative development environments. What you will be doing Within 3 Months, you will Learn about the Springer Nature group, our DAS group and the various domains. Have developed relationships with team members and core stakeholders. Be familiar with the technology stack and data landscape Can co-plan, organise and lead group sessions that generate ideas and resolve problems. Can unearth the root cause(s) of pain points and validate business opportunities and problems. By 3-6 months, you will Have a clear understanding of the team s priorities and be able to communicate this to stakeholders. Build relationships with key providers and dependent teams. Be able to monitor, track and communicate progress, risks and issues to stakeholders. Be able to prioritise competing demands and obtain buy-in from stakeholders. Map, analyse and validate information flows and user journeys to and from the product/service digital estate. Gauge the complexity or scope of a piece of work, collaboratively breaking it into smaller pieces as appropriate. Set context with your team to ensure any solutions co-defined provide business value whilst solving customer problems. By 6-12 months, you will Co-define the complexity or scope of a piece of work, breaking it into smaller pieces when appropriate. Ensure scoped work aligns with programme and company vision Contribute to the design of the system architecture. Understand our customers needs, both internal and external, and how your work affects their experience. Actively work alongside your team to define the vision and strategy of your product or service in terms of business and customer outcomes. Define KPIs to measure product/service performance in terms of business and customer outcomes. Have a thorough understanding of the potential opportunities and limitations of your product/service offering. Instil a data-driven approach to current and future product/service development. Day to day responsibilities As part of an Agile product team, day-to-day, you will Engage in and/or facilitate ceremonies such as our daily stand-ups, planning, prioritisation and steering sessions, story kick-offs, collaborative analysis, and design workshops, showcases to internal customers and regular retrospectives. Work with our many and varied stakeholders to understand, analyse, and scope new work. Support your team members in problem-solving activities to remove blockers and complete agreed-upon work. Job Posting End Date 15-06-2025

Job Title Editorial Advisor Location Pune (Kharadi) About Springer Nature Group Springer Nature opens the doors to discovery for researchers, educators, clinicians and other professionals. Every day, around the globe, our imprints, books, journals, platforms and technology solutions reach millions of people. For over 180 years our brands and imprints have been a trusted source of knowledge to these communities and today, more than ever, we see it as our responsibility to ensure that fundamental knowledge can be found, verified, understood and used by our communities - enabling them to improve outcomes, make progress, and benefit the generations that follow. Visit group.springernature.com and follow @SpringerNature / @SpringerNatureGroup About the team & Purpose of the Role Nature Research is a flagship portfolio of journals, products and services, including Nature and the Nature-branded journals. Nature Research is part of Springer Nature, one of the world s leading global research, educational and professional publishers. NES The team handles manuscripts for Initial QC, Rev QC, AIP and RCs for various Hybrid and Open access Journals for Nature portfolio Manuscript Services belongs to the Publishing Solutions vertical and consists of highly educated Subject Matter Experts in various fields of science. All team members have studied their subject field up to master s level and know what is going on in Science. Editorial Advisor The role of the Editorial Advisor is to support the entire publication process of the manuscript from submission till it sent to production. Responsibilities Analysing the manuscript and completing the AIP/RC checks with the help of a set checklist Communication with Editors Responsible for handling manuscript related queries from Editors Tracking and maintaining various project logs and reports Follow timelines and deliver within SLA Achieve/exceed set quality and productivity targets Identify and suggest process improvement Sharing knowledge in the team meetings Key Relationships Editors /Senior Editors Team Manager Authors Team Members Senior Leadership Experience, Skills & Qualifications Experience 1+ Year Skills Excellent communication, leadership and analytical skills Proficient computer skills MS Word, Excel, and Google Suite Good knowledge of performance metrics Organizational and time-management skills Strong analytical and logical reasoning ability Decision-making skills Qualifications Master s degree or equivalent in Life sciences

We are currently hiring for a Senior Frontend Developer role for the Nature Masterclasses online training service. Nature Masterclasses is a portfolio of training solutions focused on building the skills, confidence, and careers of researchers in the sciences. It comprises of both face-to-face (virtual and in-person) live training workshops and an online platform of on-demand e-learning courses, known as Nature Masterclasses On-Demand (NMO). NMO is a global B2B service with over 180 customers, including in mainland China. We currently have 20 online courses on the platform, with plans to continue to expand this and to augment with other content types such as standalone videos and webinar recordings. The course content is developed by our specialist publishing team, which consists of the Head of Publishing, six publishing managers and a learning design manager. NMO is part of a small, entrepreneurial business unit that fully embraces the principles of Agile. We very much believe the user must be at the heart of what we do and the key to creating a great product is through evidence based, iterative learning and development. Web accessibility is extremely important to us, and we strive to keep improving the product in line with these evolving standards. The Role We re looking for a Senior Frontend Developer. Your background will have been in frontend development, having gained knowledge of a wide range of methodologies and technologies. You will have a comprehensive understanding of standards-based frontend technologies, focusing on the development of progressively enhanced solutions. Our primary focus is always the user, not the technology. Working primarily with the Product Manager, you will be the sole engineer to develop NMO s digital experience; initially supporting the transition of the existing service to a new technical architecture based on Node.js & Express, and then driving our ongoing efforts to create a great learning experience for end-users, and deliver real value to our customers. At Springer Nature you will be working as part of a large (350+) and mature digital product development department called Springer Nature Digital (SND). SND includes dedicated Frontend and Backend developers, UI, UX and User Researchers, QA, BA and DevOps. Although you will be the sole developer on the team, you will be well-supported by the wider community in the department; and will be provided with the relevant context and expertise to make effective decisions. You should be comfortable working unsupervised on complex, long-lived systems (where robustness and maintainability take priority over the latest technology), providing incremental improvements to existing applications as well as building new features. Although primarily a client-side specialist, you will have experience in building Node.js and Express applications and should be comfortable in this area. The role does not demand client-side JavaScript framework skills; instead we favour native JavaScript in the client as part of a progressive enhancement approach to web standards-based development. We render HTML on the server and deliver CSS and JS as appropriate to ensure our services are accessible, robust and performant. You should be comfortable following existing designs and applying components from our design system . The role would suit a developer with a UX background, an interest in some form of UX, or an eye for design . We have a strong testing culture in SND and while some testing experience is required, we will be able to support you in developing your testing experience. As the sole developer on the team you should be comfortable being self-organising, having a focus on delivery, and maintaining appropriate technical standards. Additionally, you will be comfortable effectively communicating with non-technical product and editorial staff on the team. We do recognise that this role requires a broad range of skills, and do not expect candidates to be expert in all areas - you will not be alone, and will be supported by other disciplines in SND. We prioritise empathy, communication skills, passion for web development, a focus on the user and enthusiasm over technical wizardry. Experience in service-oriented architectures, working with design systems, Learning Management Systems, CMSes and CI/CD systems is a plus - but not a requirement. Please visit the SND homepage to learn more about who we are and what we do. To gain an understanding of frontend development and our approach to accessibility at Springer Nature, browse our Frontend Playbook . What you ll be doing Within 3 Months Work with the Product Manager to understand the product requirements and develop a clear understanding of scope for the MVP to go-live. Have a clear understanding of the technical plan to migrate the service to a new LMS & CMS; with support from existing teams. Participate in, and help evolve, the team s (lightweight) agile processes and ceremonies. Build a relationship with your peers in the Frontend discipline, gaining insight into collaboration and technology across the department, and understanding our approach to web development; as documented in our Frontend Playbook . Develop relationships with experts in web accessibility, performance and security and integrate these considerations early into your development process and code. Get familiar with the current stack and plans for the new. Start to build a relationship with our LMS vendor and an understanding of their product. Help define the information architecture in collaboration with the product team; in terms of URL structure & site maps. Deploy the beginnings of the web application to our application environment - we typically deploy to CloudFoundry using Concourse CI/CD - documentation and support is readily available. Ensure development proceeds in line with our technical requirements through collaboration with the FED discipline via various collaborative means, such as informal chats and Pull Requests. Ensure non-functional requirements such as logging are met. Start displaying CMS content in the web application by calling related REST APIs that return JSON. Work with tech leads in SND to consider the caching of those responses. Become familiar with the Springer Nature Design System , and build a relationship with the design system team. Consider and implement components as applicable to the core journeys of the new product. Start to develop new features en route to MVP. With the vendor technical team and technical support internally, work to support the migration of existing user and course data. Be able to understand and discuss business requirements with stakeholders and Product Managers. Within 6 months Create seamless experiences for users between CMS pages and the LMS (where course content is housed). Have developed CMS-driven pages that support the discovery of NMO courses content by free and subscribed NMO users. Develop marketing pages and web forms that enable customer lead generation, including integration with relevant sales & marketing systems. With support from central teams, implement the collection of analytics data via Google Analytics. In conjunction with our SEO team, ensuring users and customers can easily discover the product using web search engines, taking in consideration our global user base, especially China. In conjunction with our platform team, ensure performance of the application is suitable for users in various markets, especially China (e.g. through use of CDNs to serve static assets). Have an understanding of the team s context within the publishing business they are working in. Seek reviews from experts in the department to assess web accessibility, security and performance before go-live, and respond to any issues raised. Have provided the relevant support to enable the migrated service to go-live. Within 12 months Working with benchmarked user data to form product experiments to improve usage and engagement metrics. Be confident working with minimal support from the FED discipline; but continuing to seek support in specialised areas such as web accessibility, performance and security. Consider promoting developed components up into the wider design system where appropriate, in collaboration with the design system team. Observe application monitoring output and respond to alerts raised in a collaborative and open manner. Onboard new members to the team or help other teams in the onboarding process. Proactively provide useful and actionable feedback to team members. Continue to implement new features as part of an Agile product development process. Triage support queries, diagnose and fix issues in live applications. Update project dependencies. Contribute to blameless post-mortems. Understand our customers needs, both internal and external, and how your work affects their experience. #LI-SG2 Job Posting End Date 30-06-2025

Role Responsibilities Processing contracts and payments Entering contracts analyzing contract clauses in the system and thereafter processing payments based on both contractual terms and the payment request raised Auditing processed contracts and payments Reviewing and examining contracts and payments already entered in the system and helping the team implement various Quality Control Mechanism for ensuring timely and accurate payments Maintaining database for Business Partners Creating and maintaining Business Partner records in the database at header level (including Name, Address, Email ID etc) after carefully looking for potential duplicates Report on team performance data and present them before the management team Working cautiously on team performance data every month, prepare a detailed report of it and present the same before the team and management Data allocation Regular allocation of tasks based on data extracted from various resources in rotation every month to ensure efficiency in the process Preparing multiple reports on daily basis Preparation of small reports for working on such contracts and payments where any modification is required Communication with different internal teams and external contacts This includes the responsibility for following up on missing information, resolving queries internally, and answering questions from internal and external teams Additional activities (non-related to typical production) Activities other than Contract and payments processing, like Knowledge Sharing sessions, Communication Development sessions etc also forms an integral part of the system Ad-hoc responsibilities There could be several other tasks than the aforementioned responsibilities that come from time to time, like working on modifying migrated contracts, ad-hoc payment requests, working on other special cases during royalty runs every year, and is inevitable for the smooth running of the system Support for queries raised by different teams Answering queries raised by Business Partners, internal and external teams to locate payments, contracts, Royalty statement, 10CCD Tax Form (which includes filling up such forms along with queries or requests), clarification on the daily tasks that is performed etc, are pertinent to the process Experience, Skills & Qualifications Law Graduates with 3 to 5 years experience in Royalty Contract Process Ability of understanding and interpreting contractual terms and conditions. Excellent communication and interpersonal skills and be fluent in English (written and spoken). The position is offered on a full-time basis and will be located in Pune, India on a hybrid working pattern. The applicant must be able to demonstrate the right to live and work in India. Eligibility In accordance with our internal career movement guidance, 12 months in current role is a requirement before applying to a new role.

Job Title Editorial Board Resourcing Associate Location Pune Position Type - 9 months (Contract) About Springer Nature Group Springer Nature opens the doors to discovery for researchers, educators, clinicians and other professionals. Every day, around the globe, our imprints, books, journals, platforms and technology solutions reach millions of people. For over 180 years our brands and imprints have been a trusted source of knowledge to these communities and today, more than ever, we see it as our responsibility to ensure that fundamental knowledge can be found, verified, understood and used by our communities - enabling them to improve outcomes, make progress, and benefit the generations that follow. About the Brand Springer Nature Technology and Publishing Solutions is the technology and publishing solutions arm of the Springer Nature Group. We leverage our insight in the publishing domain and acquire, produce and deliver content across media and markets using our Technology and Publishing Solutions. With a focus on technology driven solutions and deep insight in the publishing domain, Springer Nature Technology and Publishing Solutions offers a range of services that help our Group brand acquire, produce and deliver content in the most efficient ways possible. We are driven by over 1000 professionals in Technology, Research & Analysis and Marketing shared services. About the Role We are seeking a motivated and detail-oriented Editorial Board Resourcing Associate to join our team. The successful candidate will play a pivotal role in building and maintaining relationships with authors, reviewers, and the broader academic community. Roles Responsibilities 1. Data management and analysis. Responsibilities include Supporting journal EiCs and journal publishing colleagues in EBM recruitment by assessing journal recruitment needs and developing specific recommendations for how recruitment may best contribute to journal development. Using pre-defined criteria, develop datasets based on the scope of the journal and related field to and identify candidates for editorial board recruitment 2. Customer engagement. Responsibilities include Engaging external Editors-in-Chief and internal publisher teams with the recruitment process, ensuring that goals, and processes are clearly communicated to all parties. Working with EiCs to ensure that suitable candidates are invited to join journals in a timely manner and that EiCs are provided with feedback on progress. 3. Process improvement. Responsibilities include Supporting analytics and data teams to provide feedback and suggestions to support scalable tools and systems for external editor identification Working with the external editor support team to support a normalized on boarding experience for new EBMs by providing feedback on processes. Contributing to a culture of continuous improvement in the Editor recruitment team. Working to propose ways of improving (or building upon) existing processes and identifying new ways of supporting editorial board recruitment at scale. Educational Qualification Master s in any discipline of Science. Years of Experience 1+ year Place of Work 1201/1301, Building No. 5 (R3), Gera Commerzone, Kharadi, Pune (Working in Hybrid Model) Desired Strong organizational skills, with attention to details Able to see tasks through to completion, working to (often competing) deadlines Excellent interpersonal and communication skills Actively involved in achieving team objectives. Works cooperatively and flexibly with other members of the team Problem solving A high level of computer literacy - understands common software (e.g. Microsoft Office suite) and gains new software skills quickly #LI-NV1 At Springer Nature, we value the diversity of our teams and work to build an inclusive culture, where people are treated fairly and can bring their differences to work and thrive. We empower our colleagues and value their diverse perspectives as we strive to attract, nurture and develop the very best talent. Springer Nature was awarded Diversity Team of the Year at the 2022 British Diversity Awards. Find out more about our DEI work here https / / group.springernature.com / gp / group / taking-responsibility / diversity-equity-inclusion If you have any access needs related to disability, neurodivergence or a chronic condition, please contact us so we can make all necessary accommodation. For more information about career opportunities in Springer Nature please visit https / / careers.springernature.com / Job Posting End Date 20-06-2025

Job Title Reviewer Engagement Associate Location Pune Position Type 9 months ( Contract) About the Springer Nature Group Springer Nature opens the doors to discovery for researchers, educators, clinicians and other professionals. Every day, around the globe, our imprints, books, journals, platforms and technology solutions reach millions of people. For over 180 years our brands and imprints have been a trusted source of knowledge to these communities and today, more than ever, we see it as our responsibility to ensure that fundamental knowledge can be found, verified, understood and used by our communities - enabling them to improve outcomes, make progress, and benefit the generations that follow. About the Brand Springer Nature Technology and Publishing Solutions is the technology and publishing solutions arm of the Springer Nature Group. We leverage our insight in the publishing domain and acquire, produce and deliver content across media and markets using our Technology and Publishing Solutions. With a focus on technology driven solutions and deep insight in the publishing domain, Springer Nature Technology and Publishing Solutions offers a range of services that help our Group brand acquire, produce and deliver content in the most efficient ways possible. We are driven by over 1000 professionals in Technology, Research & Analysis and Marketing shared services. About the Role Springer Nature works with over 1m peer reviewers to ensure that the content that we publish can be trusted by the academic community. The Reviewer Engagement Associate is responsible for recruiting peer reviewers for Springer Nature journals. They will ensure the recruitment pipeline - from screening and onboarding to reviewer support - is efficient, effective, and aligned with the organization s goals. We are seeking a motivated and detail-oriented Reviewer Engagement Associate to join our team. The Associate will be responsible for cultivating and maintaining strong relationships with peer reviewers across various academic disciplines. Your contributions will be key to ensuring a high-quality and efficient peer review process, while fostering a collaborative and respectful scholarly environment. Roles Responsibilities Data management and analysis Supporting journals and journal publishing colleagues in Reviewer Engagement by assessing journal recruitment needs using pre-defined criteria, developing datasets based on the scope of the journal and related field to and identifying candidates for reviewer board recruitment. Customer engagement Engaging editorial board members with the recruitment process, ensuring that goals, and processes are clearly communicated to all parties. Working to ensure that suitable candidates are invited to join journals in a timely manner and regular reminders are sent to ensure reviewers are engaged with the process. Recruitment process management Contributing to continuously improving the reviewer recruitment pipeline to ensure a high-quality and a responsive reviewer board. Managing the full reviewer lifecycle - from identification and outreach to onboarding, engagement, and performance tracking ensuring alignment with journal standards and timelines. Collaborating with internal teams and publishers to build and maintain diverse boards, tailored to the evolving needs of each subject area. Ensuring recruitment goals, expectations, and processes are clearly communicated to all stakeholders, fostering transparency and alignment across teams. Supporting initiatives to recognize and retain high-performing reviewers, enhancing long-term engagement and satisfaction. Maintaining a proactive mindset by being open to taking on additional initiatives and projects beyond defined responsibilities, contributing to team success and organizational growth. Process improvement Contributing to a culture of continuous improvement in the Reviewer recruitment team. Working to propose ways of improving or building upon existing processes and identifying new ways of supporting reviewer board recruitment at scale. Key Relationships Work with the Head of Reviewer Engagement, Team Lead and Reviewer Engagement team to deliver the recruitment strategy. Collaborate with team members to improve pathways and strategies to optimise candidate recruitment. Reports to Team Lead, Reviewer Engagement Experience, Skills & Qualifications Experience 1 + years Skills Experience of STM journal publishing, with a good understanding of peer review and the role of external peer reviewers A good understanding of recruitment processes. An understanding of the needs of candidates and a passion for professional development. Experience in working with and building productive relationships with external stakeholders. Qualifications University degree, preferably in a relevant discipline. Please Note- In accordance with our internal career movement guidance, 12 months in current role is a requirement before applying to a new role #LI-NV1 At Springer Nature, we value the diversity of our teams and work to build an inclusive culture, where people are treated fairly and can bring their differences to work and thrive. We empower our colleagues and value their diverse perspectives as we strive to attract, nurture and develop the very best talent. Springer Nature was awarded Diversity Team of the Year at the 2022 British Diversity Awards. Find out more about our DEI work here https / / group.springernature.com / gp / group / taking-responsibility / diversity-equity-inclusion If you have any access needs related to disability, neurodivergence or a chronic condition, please contact us so we can make all necessary accommodation. For more information about career opportunities in Springer Nature please visit https / / careers.springernature.com / Job Posting End Date 11-06-2025

Job Title Team Lead, Reviewer Engagement Location Pune Reports to Head of Reviewer Engagement About the Springer Nature Group Springer Nature opens the doors to discovery for researchers, educators, clinicians and other professionals. Every day, around the globe, our imprints, books, journals, platforms and technology solutions reach millions of people. For over 180 years our brands and imprints have been a trusted source of knowledge to these communities and today, more than ever, we see it as our responsibility to ensure that fundamental knowledge can be found, verified, understood and used by our communities - enabling them to improve outcomes, make progress, and benefit the generations that follow. About the Brand Springer Nature Technology and Publishing Solutions is the technology and publishing solutions arm of the Springer Nature Group. We leverage our insight in the publishing domain and acquire, produce and deliver content across media and markets using our Technology and Publishing Solutions. With a focus on technology driven solutions and deep insight in the publishing domain, Springer Nature Technology and Publishing Solutions offers a range of services that help our Group brand acquire, produce and deliver content in the most efficient ways possible. We are driven by over 1000 professionals in Technology, Research & Analysis and Marketing shared services. About the Role Springer Nature works with over 1m peer reviewers to ensure that the content that we publish can be trusted by the academic community. The Team Lead , Reviewer Engagement is responsible for leading a team dedicated to recruiting and managing peer reviewers for Springer Nature journals. They will oversee a team of S pecialists and A ssociates, ensuring the recruitment pipeline - from screening and onboarding to reviewer support - is efficient, effective, and aligned with the organization s goals. Beyond day-to-day team management , the role involves strategic planning, process improvement, and developing initiatives to build engagement with the research community, creating opportunities growth and career development for the reviewers. The Team Lead will collaborate closely with the Head of Reviewer Engagement and the Communications Manager on outreach efforts, performance monitoring, and strategies to maintain high reviewer engagement and satisfaction. Reviewer satisfaction is a critical success metric for the role, with Net Promoter Score (NPS) and Customer Satisfaction Score (CSAT) forming core KPIs. Roles Responsibilities Team m anagement Ensur e team resources are effectively deployed to meet the needs of the organisation and individual team members. Responsibilities include Recruiting, training and managing a high-performing team of recruitment specialists and associates . Driv ing and coordinating recruitment priorities for the team, ensuring a high-quality service is delivered in a timely manner and that targets are met. Promoting a culture of continuous improvement; ensure that all team members can contribute to the development of recruitment processes through feedback and identification of opportunities for improvement. Deliver and implement the Reviewer Engagement strate g y Work with Head of Reviewer Engagement to develop the reviewer recruitment strategy. Responsibilities include Collaborating with the Head of Reviewer Engagement and Reviewer Communications Manager to develop the recruitment strategy within the team. Updating and developing training resources for the recruitment team to maintain best practices. Providing monthly reports on team progress against KPIs. Identifying and implementing changes in practice to improve performance against KPIs. Contribut ing to the development of tools and services that help internal and external colleagues identify suitable candidates. Recruitment p rocess m anagement Oversee ing and continuously developing the recruitment pipeline, from screening to onboarding and performance management. Engag ing internal and external stakeholders to develop pools of candidates to support recruitment needs, ensuring that goals and processes are clearly communicated to all parties. Contribut ing to continuously improving tracking, recruitment and performance review processes. Support Editorial Board recruitment. Data management and analysis Using pre-defined criteria, develop datasets based on fields to identify candidates for recruitment Creating scalable performance management process that our internal teams can use to optimise the performance of editorial boards in collaboration with our reporting and technology partners Customer Engagement. Engaging EiCs , EBMs and internal publisher teams with the recruitment process, ensuring that goals and processes are clearly communicated to all parties Key Relationships Work with the Head of Reviewer Engagement to develop and deliver the recruitment strategy. Manage a team of recruitment specialists and associates. Collaborate with various departments to develop pathways for candidate recruitment. Liaise with external and internal teams to ensure that recruitment processes are optimized and relevant to needs. Work with the business intelligence team to ensure that recruitment data needs are met . Experience, Skills & Qualifications Experience - 4+ years Skills Line management experience (remote management preferred). Experience of STM journal publishing, with a good understanding of peer review and the role of external peer reviewers Experience in recruitment, with a good understanding of recruitment processes. An understanding of the needs of candidates and a passion for professional development. Experience in stakeholder management at all levels of seniority. Experience in working with and building productive relationships with external stakeholders. Qualifications University degree, preferably in a relevant discipline. Additional certifications in recruitment or management (desirable, not essential). Please Note- In accordance with our internal career movement guidance, 12 months in current role is a requirement before applying to a new role #LI-NV1 At Springer Nature, we value the diversity of our teams and work to build an inclusive culture, where people are treated fairly and can bring their differences to work and thrive. We empower our colleagues and value their diverse perspectives as we strive to attract, nurture and develop the very best talent. Springer Nature was awarded Diversity Team of the Year at the 2022 British Diversity Awards. Find out more about our DEI work here https / / group.springernature.com / gp / group / taking-responsibility / diversity-equity-inclusion If you have any access needs related to disability, neurodivergence or a chronic condition, please contact us so we can make all necessary accommodation. For more information about career opportunities in Springer Nature please visit https / / careers.springernature.com / Job Posting End Date 20-06-2025

Job Title : UI Developer / Frontend Developer Location : Pune About Springer Nature Grou p Springer Nature opens the doors to discovery for researchers, educators, clinicians and other professionals. Every day, around the globe, our imprints, books, journals, platforms and technology solutions reach millions of people. For over 180 years our brands and imprints have been a trusted source of knowledge to these communities and today, more than ever, we see it as our responsibility to ensure that fundamental knowledge can be found, verified, understood and used by our communities - enabling them to improve outcomes, make progress, and benefit the generations that follow. Visit group.springernature.com and follow @SpringerNature / @SpringerNatureGroup About The Role The ideal candidate will have strong expertise in REACT (or similar js-frameworks) with a focus on UI frontend development and a keen eye for translating design into responsive, accessible, and visually appealing user interfaces. You will work independently, with the primary responsibility of ensuring the visual integrity of the application while contributing to frontend development tasks. Convert designs into high-quality HTML with full attention to responsive and accessible standards. Maintain and safeguard the overall visual design of the application, ensuring consistency and quality across all components. Role Responsibilities: Convert designs into high-quality HTML with full attention to responsive and accessible standards. Maintain and safeguard the overall visual design of the application, ensuring consistency and quality across all components. Implement and improve user experience (UX) in alignment with the overall product vision. Support the team on frontend development tasks, especially those involving React. Stay vigilant on design improvements and contribute ideas for new features and enhancements, being proactive in seeking interaction with UX and Marketing. What you will do: Should be able to develop an application with any JavaScript framework React Maintain reusable code and improve code quality. Optimize application for maximum speed. Should be an individual contributor role. (SME) Should take ownership and work closely with other teams. such as the back end. Make suggestions for better solutions to problems and keep abreast of the latest and emerging technologies. Be comfortable working throughout the lifespan of a project. We operate in a hybrid tech-stack environment, encompassing both open-source and low-code technologies. While your primary focus will be on the open-source side of our ecosystem, you will also develop expertise in the low-code platform as part of your broader skillset. Experience , Skills and Qualification : Proficient in React or similar frameworks like Angular or Vue. Extensive experience with GIT for version control and collaboration. Expert knowledge of Bootstrap and preprocessor languages (e.g., SASS, LESS). Expert-level proficiency in HTML, including best practices for accessibility (e.g., ARIA, semantic HTML). Ability to work independently while contributing to the broader development team. Nice-to-Have: Familiarity with Ruby on Rails. Familiarity with Mendix Low Code platform What You Know: A minimum of 4+ years of UI development experience is required. Strong proficiency in HTML, CSS, and JavaScript. Experience with front-end development frameworks like REACT latest version i.e. 12+ Excellent communication and collaboration skills. Ability to work independently and as part of a team. Experience with accessibility testing tools and WCAG guidelines. Experience with preprocessor languages (e.g., SASS, LESS). Experience with version control systems (e.g., Git). Experience with API integration for UI elements. Work Environment: Hybrid model: Twice a week in-office work required. #LI-DB1 Job Posting End Date: 17-06-2025

Candidate should be able to do functional designing and implementation independently. Candidate will have to support multiple modules which includes SD/MM Candidate must have good learning attitude and open to learn and support new areas in SAP. Mandatory KRAs Candidate should be able to do functional designing and implementation independently. Candidate will have to support multiple modules which includes SD/MM Qualification Qualification - BCA/MCA/BTech /MBA. Experience Candidate should have minimum 2-3 years SAP functional experience Skillsets required Candidate must have good learning attitude and open to learn and support new areas in SAP.

This role sits within the Marketing Division and focuses on driving the growth of Altura , a flagship product of Macmillan Education. The position involves close collaboration with cross-functional teams to enhance product positioning, customer engagement, and market performance. Key Responsibilities Build and maintain strong relationships with customers, understand their needs and concerns, and resolve issues promptly. Create and implement strategies to improve customer loyalty and reduce churn, including personalized communications and targeted offers. Product demonstrations of integrated solutions to acquire new customers Develop complete product understanding and ecosystem to input product feedback and market trends Product Training to sales teams Skills and Attributes Communication skills To effectively interact with customers and colleagues. Problem-solving skills To address customer issues and improve processes. Customer focus To understand customer needs and prioritize their satisfaction. Strategic thinking To develop and implement retention strategies. Digital Skills To be able to use and train customers on tech in teaching Attention to detail To ensure accuracy and consistency in all aspects of the role. Collaboration To work effectively with cross-functional teams, including sales and digital to ensure a cohesive customer experience. Customer Centricity To identify and address customer issues, and implement improvements to processes and services. Key relationships Branch Managers, Regional Sales Teams, PMs in other regions

This role sits within the Marketing Division and focuses on driving the growth of Altura , a flagship product of Macmillan Education. The position involves close collaboration with cross-functional teams to enhance product positioning, customer engagement, and market performance. Key Responsibilities Build and maintain strong relationships with customers, understand their needs and concerns, and resolve issues promptly. Create and implement strategies to improve customer loyalty and reduce churn, including personalized communications and targeted offers. Product demonstrations of integrated solutions to acquire new customers Develop complete product understanding and ecosystem to input product feedback and market trends Product Training to sales teams Skills and Attributes Communication skills To effectively interact with customers and colleagues. Problem-solving skills To address customer issues and improve processes. Customer focus To understand customer needs and prioritize their satisfaction. Strategic thinking To develop and implement retention strategies. Digital Skills To be able to use and train customers on tech in teaching Attention to detail To ensure accuracy and consistency in all aspects of the role. Collaboration To work effectively with cross-functional teams, including sales and digital to ensure a cohesive customer experience. Customer Centricity To identify and address customer issues, and implement improvements to processes and services. Key relationships Branch Managers, Regional Sales Teams, PMs in other regions

This role sits within the Marketing Division and focuses on driving the growth of Altura , a flagship product of Macmillan Education. The position involves close collaboration with cross-functional teams to enhance product positioning, customer engagement, and market performance. Key Responsibilities Build and maintain strong relationships with customers, understand their needs and concerns, and resolve issues promptly. Create and implement strategies to improve customer loyalty and reduce churn, including personalized communications and targeted offers. Product demonstrations of integrated solutions to acquire new customers Develop complete product understanding and ecosystem to input product feedback and market trends Product Training to sales teams Skills and Attributes Communication skills To effectively interact with customers and colleagues. Problem-solving skills To address customer issues and improve processes. Customer focus To understand customer needs and prioritize their satisfaction. Strategic thinking To develop and implement retention strategies. Digital Skills To be able to use and train customers on tech in teaching Attention to detail To ensure accuracy and consistency in all aspects of the role. Collaboration To work effectively with cross-functional teams, including sales and digital to ensure a cohesive customer experience. Customer Centricity To identify and address customer issues, and implement improvements to processes and services. Key relationships Branch Managers, Regional Sales Teams, PMs in other regions

This role sits within the Marketing Division and focuses on driving the growth of Altura , a flagship product of Macmillan Education. The position involves close collaboration with cross-functional teams to enhance product positioning, customer engagement, and market performance. Key Responsibilities Build and maintain strong relationships with customers, understand their needs and concerns, and resolve issues promptly. Create and implement strategies to improve customer loyalty and reduce churn, including personalized communications and targeted offers. Product demonstrations of integrated solutions to acquire new customers Develop complete product understanding and ecosystem to input product feedback and market trends Product Training to sales teams Skills and Attributes Communication skills To effectively interact with customers and colleagues. Problem-solving skills To address customer issues and improve processes. Customer focus To understand customer needs and prioritize their satisfaction. Strategic thinking To develop and implement retention strategies. Digital Skills To be able to use and train customers on tech in teaching Attention to detail To ensure accuracy and consistency in all aspects of the role. Collaboration To work effectively with cross-functional teams, including sales and digital to ensure a cohesive customer experience. Customer Centricity To identify and address customer issues, and implement improvements to processes and services. Key relationships Branch Managers, Regional Sales Teams, PMs in other regions

This role sits within the Marketing Division and focuses on driving the growth of Altura , a flagship product of Macmillan Education. The position involves close collaboration with cross-functional teams to enhance product positioning, customer engagement, and market performance. Key Responsibilities Build and maintain strong relationships with customers, understand their needs and concerns, and resolve issues promptly. Create and implement strategies to improve customer loyalty and reduce churn, including personalized communications and targeted offers. Product demonstrations of integrated solutions to acquire new customers Develop complete product understanding and ecosystem to input product feedback and market trends Product Training to sales teams Skills and Attributes Communication skills To effectively interact with customers and colleagues. Problem-solving skills To address customer issues and improve processes. Customer focus To understand customer needs and prioritize their satisfaction. Strategic thinking To develop and implement retention strategies. Digital Skills To be able to use and train customers on tech in teaching Attention to detail To ensure accuracy and consistency in all aspects of the role. Collaboration To work effectively with cross-functional teams, including sales and digital to ensure a cohesive customer experience. Customer Centricity To identify and address customer issues, and implement improvements to processes and services. Key relationships Branch Managers, Regional Sales Teams, PMs in other regions