Product Support Specialist

Job Location: Bangalore

About Position:

We are looking for multi-skilled candidates with excellent interpersonal skills for the position of Product Support Specialist. The candidate should be reliable, highly energetic, oversee a wide range of cross-functional teams, retail fulfillment teams, as well as third party logistics partners and vendors.

About EasyEcom:

EasyEcom is an industry-leading omnichannel inventory management and reconciliation solution for eCommerce businesses and multichannel retailers like Epigamia, Mondelez International, My Glamm, Borosil, Prestige, etc. We are persistently growing, from a few hundred clients to over 7000+ global clients, a handful of dedicated team members to 150+ members strong team, and being VC funded, we are continuing to expand over and beyond!

Roles and responsibilities:

● Identifying clients' requirements and helping them use specific features

● Respond to clients' queries on time via chat, phone, or email and escalate, if needed

● Analyze and report any problems with the product functionalities.

● Guide clients through new features and functionalities

● Follow up with customers to ensure cent percent timely resolution for all the issues.

● Gather clients' feedback and share it with the team.

● Update our internal databases with information about clients' discussions and technical issues with the product.

● Recommend improvements and workarounds to make the product better

● Share feature requests with team members

Requirements:

● Post Graduates - MCA/MSC IT & MBA.

● Excellent communication and negotiation skills

● 1-2 years of experience in Product Support

● Proficiency in English and Hindi

● Excellent knowledge of MS Office

● Self-motivated with a result-driven approach

● Critical thinker and problem solver

Perks of Joining EasyEcom

● Great Culture

● Product Training

● Recognition of Work

● Ownership & Leadership opportunities

● Internal Job Postings