Key Account Manager

About the Position:

We are looking to hire a highly motivated, well-spoken Strategic Accounts Manager who can help EasyEcom in key account management and customer retention. As a Strategic Accounts Manager, your daily job would involve developing relationships with clients and ensuring their expectations are being met.

About EasyEcom:

EasyEcom is an industry-leading omnichannel inventory management and reconciliation solution for eCommerce businesses and multichannel retailers like Epigamia, Mondelez International, My Glamm, Borosil, Prestige, etc. We are persistently growing, from a few hundred clients to over 2000+ global clients, from a handful of dedicated team members to a 140+ member-strong team, and being VC-funded, we are continuing to expand beyond!

Roles & Responsibilities:

● Developing effective work relationships with key clients based on mutual trust and respect.

● Developing & implementing strategic plans to manage and grow accounts.

● Resolving key clients' issues and complaints promptly

● Understanding the business needs of key accounts and providing them with an effective solution.

● Managing communication between the key accounts and internal teams (Support Team, Sales Team, Tech Team) to develop solutions.

● Identifying opportunities for improvement and proposing new tools & processes.

● Developing & maintaining excellent knowledge & understanding of business, offerings, competitors & industry.

Requirements:

● Candidates with a bachelor's in technology or business are preferred.

● A minimum of 2+ years of experience in account management with additional experience in the e-commerce industry

● Excellent communication and listening skills.

● Fluency in both English and Hindi.

● Should be able to quickly get a thorough understanding about the company product.

● Should be able to multitask and manage time effectively.

● Should have strong interpersonal relationship skills.

● Ability to understand the company’s key clients and their position in the industry.