Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in gurgaon
>
Loop Subscriptions
>
Product Support Specialist

Product Support Specialist

Loop Subscriptions

1 years

0 Lacs

gurgaon haryana india

Posted:1 day ago| Platform:

Apply

Skills Required

support chat slack resolve drive efficiency software troubleshooting shopify documentation report communication video technology saas javascript html flexibility

Work Mode

On-site

Job Type

Full Time

Job Description

You will be required to deliver exceptional customer experiences through chat, email, and Slack. You'll resolve product-related queries, troubleshoot technical issues, and ensure high CSAT scores by providing timely, empathetic, and accurate support. This role involves collaborating with internal teams, spotting process gaps, and staying updated on product improvements to drive efficiency and customer satisfaction.

Responsibilities

Resolve product-related queries using chat-based software and manage merchant issues on Slack.
Own Customer Satisfaction (CSAT) by delivering timely, empathetic, and accurate resolutions.
Proactively identify and resolve process issues to improve support efficiency.
Meet quality standards, KPIs, and KRAs consistently across all support channels (email, chat, Slack, video).
Provide technical troubleshooting and product expertise for Shopify/Loop Subscriptions, using internal documentation and staying updated on product changes.
Identify trends and report missing documentation to relevant teams.
Address outages or critical issues quickly, ensuring timely communication with engineers and managers.
Provide outbound video support as requested.

Requirements

Minimum 1 year of experience in customer support or a related customer-facing role.
Initiative-focused mindset with a self-driven approach.
Strong problem-solving skills and attention to detail.
Strong communication skills, both written and verbal.
Bachelor's degree in a technology-related field.
Experience in the SaaS industry.

Good To Have

Understanding of JavaScript, HTML, and CSS.
Experience in the e-commerce industry.
Exposure to startup environments and flexibility to adapt quickly.

This job was posted by Prachi Aggarwal from Loop Subscriptions.

More Jobs at Loop Subscriptions

SaaS Sales

Gurugram, Haryana, India

4 - 4 yrs

Salary: Not disclosed

SaaS Growth Marketing

Gurugram, Haryana, India

Experience: Not specified

Salary: Not disclosed

Performance Marketer

Gurugram, Haryana, India

Experience: Not specified

Salary: Not disclosed

Performance Marketing

Gurugram, Haryana, India

Experience: Not specified

Salary: Not disclosed

SaaS Growth Marketing

Gurugram, Haryana, India

Experience: Not specified

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start JavaScript Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Javascript Skills

Practice Javascript coding challenges to boost your skills

Start Practicing Javascript Now

Loop Subscriptions

Login to

Please Verify Your Phone or Email

Confirm Action

Product Support Specialist