Product Specialist

Every day, you ll be part of those magical moments when someone hears their favorite song through great headphones for the first time. You ll see their eyes light up as they discover details in music they never knew existed. You ll be the reason someone falls in love with their music all over again. We re not just selling headphones. We re helping people rediscover music. And trust us there s no better feeling than being part of that journey. What You ll Do Be a trusted advisor to customers guiding them to the right audio gear for their needs Help customers understand sound signatures, technical specs, and brand differences with clarity and patience Communicate with customers via email, phone, chat, and in person Host visitors at our Experience Studio in Mumbai, offering expert-led audio tours Represent Headphone Zone at Headphone Connect occasionally travelling across India to support our community events Stay updated on new products, technologies, and audiophile trends Collaborate with Operations and Customer Happiness teams to ensure an exceptional customer journey Contribute ideas to continuously improve how we educate and engage our community What We re Looking For Freshers are welcome we love hiring curious, driven freshers! 1 2 years of experience in customer service, retail, or product advisory is a plus A deep appreciation for music and sound you don t need to be an audiophile, but you should care about the listening experience Excellent communication skills clear, warm, honest, and customer-first A mindset aligned with our values: doing the right way, not the easy way; always learning and improving; taking ownership and responsibility; understanding that growth lies in discomfort; serving with grace and respect Eagerness to learn about audio gear and share that knowledge Ability to thrive in a fast, unstructured environment with initiative and ownership Comfortable using tools like Google Workspace, Slack, Notion, Shopify Based in Mumbai this is a full-time, in-office role at our HQ in Andheri West