Creative flair and a good eye for detail A passion for creating stunning visuals for a range of platforms A penchant for what makes good design good Good working knowledge of the whole Adobe Creative Suite An understanding and familiarity with UX design would be a bonus Up to date knowledge of the latest design trends We love people who are Meticulous, Organized, Punctual, Expressive, Dog Lovers, Hands-on, Motivated, Curious, Hustlers, Solution Oriented, Self-Driven and most importantly, discerning Music Enthusiasts. Lives in Mumbai and can travel to Andheri West without burning-out.

Weve built our business with a simple aim of delivering delightful experiences to our customers, what we like to call creating WOW. Being able to work with our customers, and to do what it takes to blow their mind away is at the core of our philosophy at Headphone Zone. At our company, we strongly believe in the Ritz Carltons service motto of Ladies and Gentlemen, serving Ladies and Gentlemen. Job Responsiblities: 1. Work independently, but in close collaboration with the team 2. Manage Customers returns, warranty claims over email, chat and phone 3. Ability to identify customers needs and help them out 4. Customer Satisfaction Reporting

Design isn t decoration here it s how we express who we are. You ll be helping us create a visual world that reflects the craftsmanship, care, and love for music at the heart of Headphone Zone. Your work will shape how customers experience our brand and how they feel when they interact with us. What You ll Do Create visual designs for the Headphone Zone website, product pages, marketing campaigns, and packaging Design assets for email marketing, performance marketing, and social media Work on visuals for offline experiences including Headphone Connect and Experience Studio signage Collaborate with Content, Social, and Marketing teams to maintain a consistent brand aesthetic Maintain and evolve our visual identity system colours, typography, imagery Ensure all design work reflects Headphone Zone s core values and attention to detail Use tools like Adobe Creative Suite (Photoshop, Illustrator, InDesign), Figma, Google Workspace, Slack, Notion What We re Looking For 1 2 years of experience in graphic design, brand design, or visual storytelling A strong portfolio that shows clean, thoughtful, modern design work A passion for design craft attention to detail, typography, and visual hierarchy A mindset aligned with our values: doing the right way, not the easy way; always learning and improving; taking ownership and responsibility; understanding that growth lies in discomfort; serving with grace and respect Interest in music and the audio space so that your work reflects genuine understanding of our world Comfortable collaborating in a fast, iterative environment Based in Mumbai this is a full-time, in-office role at our HQ in Andheri West

Every day, you ll be part of those magical moments when someone hears their favorite song through great headphones for the first time. You ll see their eyes light up as they discover details in music they never knew existed. You ll be the reason someone falls in love with their music all over again. We re not just selling headphones. We re helping people rediscover music. And trust us there s no better feeling than being part of that journey. What You ll Do Be a trusted advisor to customers guiding them to the right audio gear for their needs Help customers understand sound signatures, technical specs, and brand differences with clarity and patience Communicate with customers via email, phone, chat, and in person Host visitors at our Experience Studio in Mumbai, offering expert-led audio tours Represent Headphone Zone at Headphone Connect occasionally travelling across India to support our community events Stay updated on new products, technologies, and audiophile trends Collaborate with Operations and Customer Happiness teams to ensure an exceptional customer journey Contribute ideas to continuously improve how we educate and engage our community What We re Looking For Freshers are welcome we love hiring curious, driven freshers! 1 2 years of experience in customer service, retail, or product advisory is a plus A deep appreciation for music and sound you don t need to be an audiophile, but you should care about the listening experience Excellent communication skills clear, warm, honest, and customer-first A mindset aligned with our values: doing the right way, not the easy way; always learning and improving; taking ownership and responsibility; understanding that growth lies in discomfort; serving with grace and respect Eagerness to learn about audio gear and share that knowledge Ability to thrive in a fast, unstructured environment with initiative and ownership Comfortable using tools like Google Workspace, Slack, Notion, Shopify Based in Mumbai this is a full-time, in-office role at our HQ in Andheri West

As a Customer Happiness Officer, you are the voice of Headphone Zone to our customers. You ll be there to guide them, support them, and solve problems always with patience, grace, and a genuine desire to help. Whether it s answering product questions, resolving after-sales issues, or handling warranty requests, you ll take pride in turning every interaction into a positive experience. You ll work closely with the Operations and Headphone Gurus teams ensuring that customers feel cared for long after their purchase. Why This Role Matters Every day, you ll turn moments of potential frustration into moments of delight. You ll be the reason a customer chooses to come back to Headphone Zone not just for the products, but for the people behind them. We re not just shipping headphones. We re building trust, loyalty, and a community that celebrates music. And that starts with how we take care of our customers. What You ll Do Be the first point of contact for customer support queries pre-sale and post-sale Handle inquiries via email, phone, and chat Manage after-sales processes warranty requests, returns, replacements Work closely with the Operations team to ensure timely and accurate order fulfillment Maintain clear, empathetic, and professional communication at all times Keep detailed records of customer interactions using our support tools (Freshdesk, Slack, Google Workspace) Continuously look for ways to improve our customer service experience Occasionally assist in hosting customers at our Experience Studio in Mumbai What We re Looking For Freshers are welcome we love hiring smart, empathetic freshers! 1 2 years of experience in customer service is a plus Excellent communication skills clear, warm, patient, and professional Strong problem-solving ability and attention to detail A mindset aligned with our values: doing the right way, not the easy way; always learning and improving; taking ownership and responsibility; understanding that growth lies in discomfort; serving with grace and respect Ability to handle difficult situations calmly and effectively Comfortable with tools like Freshdesk, Google Workspace, Slack, Notion Based in Mumbai , this is a full-time, in-office role at our HQ in Andheri West

As a Video Editor (Marketing & Social Content) at Headphone Zone, you ll be part of our Content Team transforming raw footage into polished, high-quality videos that inform, inspire, and entertain. You ll edit content for YouTube, Instagram Reels, YouTube Shorts, and social stories , and work with the Marketing team to create video ads and visual assets that reflect our brand. Why This Role Matters We want to be the best in the world at helping people rediscover music and great video content helps us do that. Your edits will help us educate, engage, and delight our community across multiple platforms turning ideas into visually compelling stories. What You ll Do Shoot high-quality photos for our website, social media, and marketing campaigns Shoot, edit, and deliver videos for YouTube, Instagram, and other platforms Craft visual content that is both beautiful and aligned with brand guidelines Collaborate with the Content and Marketing teams to bring ideas to life Stay updated on visual trends and apply them thoughtfully to our content What We re Looking For Creative flair and a strong eye for detail Passion for creating high-quality, engaging videos Familiarity with UX design is a bonus Strong skills in Adobe Creative Suite and Final Cut Pro A mindset aligned with our values: doing things the right way; learning and improving; taking ownership and responsibility; serving with grace and respect Based in Mumbai this is a full-time, in-office role at our HQ in Andheri West

Plan, run, and optimise performance marketing campaigns across Google Ads (Search, Shopping, YouTube Ads), Meta Ads (Facebook & Instagram) Analyse campaign data and optimise for traffic, conversions, and ROAS Manage Email Marketing, Push Notifications, and WhatsApp Broadcasts to drive engagement and retention Conduct SEO research and contribute to improving organic visibility Write compelling ad copy and content for paid channels Prepare performance reports and insights for the marketing team and leadership Collaborate with Merchandising, Content, and Design teams to align campaigns with business priorities Test new growth strategies and continuously experiment to improve performance What We re Looking For Freshers are welcome! Or even better 1 2 years of experience in performance marketing, digital marketing, or growth marketing Strong proficiency in English verbal and written Good understanding of SEO, Paid Media, Copywriting, Content Writing Analytical mindset comfortable working with reports, data, and Google Sheets / Excel Eager to learn and work hands-on with: Google Ads (Search, Shopping, YouTube), Meta Ads Manager (Facebook & Instagram), Email, Push, and WhatsApp Marketing tools A creative eye for messaging, targeting, and user psychology. A mindset aligned with our values: doing things the right way; learning and improving; taking ownership and responsibility; serving with grace and respect Based in Mumbai this is a full-time, in-office role at our HQ in Andheri West Who You ll Work With You ll work within the Marketing team , in close collaboration with Merchandising, Content, and Design teams. You ll report to and be mentored by Kamna K , our Co-founder & CMO and will be actively involved in cross-functional discussions and business meetings as part of our flat, startup-style structure. What You ll Learn How to build and scale performance marketing campaigns across key channels Hands-on experience with: Understanding of growth metrics and how to analyse marketing performance. How Marketing, Merchandising, and Business Operations work together in a high-growth e-commerce brand. How to build a brand that grows profitably and sustainably without taking shortcuts

Manage daily e-commerce order processing through Shopify Coordinate with warehouse teams to ensure accurate picking, packing, and dispatch Monitor inventory levels track stock accuracy across systems Liaise with logistics partners for smooth last-mile delivery Handle exceptions delays, lost shipments, returns with ownership and urgency Work closely with the Customer Happiness team to ensure customers are informed and cared for Ensure packaging quality every box should reflect our brand values Support inventory audits and process improvements Use tools like Shopify, Google Workspace, Slack, Notion What We re Looking For Freshers are welcome we love hiring proactive freshers! 1 2 years of experience in ecommerce operations, logistics, or supply chain is a plus Strong organisational skills and attention to detail Ability to handle fast-moving environments with changing priorities A mindset aligned with our values: doing the right way, not the easy way; always learning and improving; taking ownership and responsibility; understanding that growth lies in discomfort; serving with grace and respect Comfortable with tools like Shopify, Google Workspace, Slack, Notion Based in Mumbai this is a full-time, in-office role at our HQ in Andheri Wes

Headphonezone Private Limited – Chennai, Tamil Nadu The Role Backendassistant - for support in e-commerce operations in Goods Return Management department / Inspection / Stores / Accounts Full Time 9.30 am to 6.00 pm Part Time 9.30 am to 1.30 pm / 2.00 pm to 6.00 pm Job Responsibilities Data entry Testing and segregation of headphones (Training will be provided) Stocktaking Stock refilling Ideal Profile Skills Required PC / internet working knowledge MS office / Google Suite Tally working knowledge is added advantage but not compulsory Communication skills English or Hindi is added advantage but not compulsory Place of Work - Adyar Salary - 15 K To be decided and confirmed at the time of Interview Part time Salary - 50 % of full time Job Types: Full-time, Part-time Pay: From ₹15,000.00 per month Schedule Day shift What's on Offer? A role that offers a breadth of learning opportunities Opportunities for career growth & development Attractive compensation package Show more Show less

About Headphone Zone We don’t run Headphone Zone like a company. We run it like a community — of people who care deeply about helping others rediscover music. We’re proud to be a 100% independent, Indian-owned business, committed to bringing the world’s finest headphones and audio gear to discerning listeners across the country. We choose to be the best, not the biggest. We serve our customers with the same level of care, respect, and attention we’d want for ourselves — guided by a simple ethos: we’re ladies and gentlemen, serving ladies and gentlemen . And above all, while we are not a music company, music is at the core of everything we do. About the Role As a Customer Operations Executive at Headphone Zone, you’ll work behind the scenes to ensure that every post-purchase experience is seamless and delightful. You’ll support our Customer Happiness Officers by managing delivery issues, coordinating returns and warranties, and keeping our logistics and service processes running smoothly — so that every customer interaction reflects the care and quality we stand for. Why This Role Matters We want every customer to not just love the products they buy — but love the experience of buying from us. Your work will help us deliver on that promise, by making sure post-sale operations are handled with care, efficiency, and attention to detail. From first delivery to after-sale support, you’ll help us honour the trust our customers place in us. What You’ll Do Work closely with Customer Happiness Officers to track and resolve delivery issues — escalations, RTOs, and re-attempts Coordinate pickups for warranty and return cases — prepare shipping documents and maintain accurate records Update and share the Pending On Inspection (POI) list daily with the warehouse team to ensure timely processing Track and manage all returns and units for inspection received at our Mumbai location Liaise with Warehouse and Logistics partners to ensure smooth flow of post-sale operations Help maintain a seamless, transparent process for returns, warranties, and after-sale support — so customers enjoy a hassle-free experience What We’re Looking For Freshers are welcome! Or even better — 1–2 years of experience in customer service, operations, or logistics coordination Experience in customer interaction — ability to build relationships, understand needs, and provide clear direction Strong attention to detail, excellent organisational skills, and the ability to manage multiple tasks at once Basic knowledge of MS Word , MS Excel , and experience with CRM systems (a bonus) A mindset aligned with our values: doing things the right way; learning and improving; taking ownership and responsibility; serving with grace and respect Based in Mumbai — this is a full-time, in-office role at our HQ in Andheri West Cultural Fit Headphone Zone is a place for people who want to do great work — the right way, not the easy way. We believe in showing up every day with curiosity, ownership, and a commitment to getting better. Titles and ladders don’t matter here; how you think, learn, and contribute does. You’ll fit right in if you care about craft, take responsibility for your own growth, and thrive in an environment that’s fast, unstructured, and a little chaotic (in the best way). Most of all, we’re here to help people rediscover music — and everything we do comes from that purpose. Why Join Us? At Headphone Zone, you’ll be part of a small, passionate team that takes pride in doing things differently. We believe in craft, community, and curiosity — and we’re here to serve, not to sell. You’ll have the freedom to own your work, learn constantly, and contribute to a team that values quality over scale. If you believe in treating customers with grace and respect, care about helping people experience music more deeply, and thrive in a culture built on trust and hustle — you’ll love it here. How to Apply If this sounds like your kind of role, hit 'Apply ' we’d love to hear from you.

We choose to be the best, not the biggest. We serve our customers with the same level of care, respect, and attention we d want for ourselves guided by a simple ethos: we re ladies and gentlemen, serving ladies and gentlemen . And above all, while we are not a music company, music is at the core of everything we do. About the Role As a Customer Operations Executive at Headphone Zone, you ll work behind the scenes to ensure that every post-purchase experience is seamless and delightful. You ll support our Customer Happiness Officers by managing delivery issues, coordinating returns and warranties, and keeping our logistics and service processes running smoothly so that every customer interaction reflects the care and quality we stand for. Why This Role Matters We want every customer to not just love the products they buy but love the experience of buying from us. Your work will help us deliver on that promise, by making sure post-sale operations are handled with care, efficiency, and attention to detail. From first delivery to after-sale support, you ll help us honour the trust our customers place in us. What You ll Do Work closely with Customer Happiness Officers to track and resolve delivery issues escalations, RTOs, and re-attempts Coordinate pickups for warranty and return cases prepare shipping documents and maintain accurate records Update and share the Pending On Inspection (POI) list daily with the warehouse team to ensure timely processing Track and manage all returns and units for inspection received at our Mumbai location Liaise with Warehouse and Logistics partners to ensure smooth flow of post-sale operations Help maintain a seamless, transparent process for returns, warranties, and after-sale support so customers enjoy a hassle-free experience What We re Looking For Freshers are welcome! Or even better 1 2 years of experience in customer service, operations, or logistics coordination Experience in customer interaction ability to build relationships, understand needs, and provide clear direction Strong attention to detail, excellent organisational skills, and the ability to manage multiple tasks at once Basic knowledge of MS Word , MS Excel , and experience with CRM systems (a bonus) A mindset aligned with our values: doing things the right way; learning and improving; taking ownership and responsibility; serving with grace and respect Based in Mumbai this is a full-time, in-office role at our HQ in Andheri West Cultural Fit Headphone Zone is a place for people who want to do great work the right way, not the easy way. We believe in showing up every day with curiosity, ownership, and a commitment to getting better. Titles and ladders don t matter here; how you think, learn, and contribute does. You ll fit right in if you care about craft, take responsibility for your own growth, and thrive in an environment that s fast, unstructured, and a little chaotic (in the best way). Most of all, we re here to help people rediscover music and everything we do comes from that purpose. Why Join Us? At Headphone Zone, you ll be part of a small, passionate team that takes pride in doing things differently. We believe in craft, community, and curiosity and we re here to serve, not to sell. You ll have the freedom to own your work, learn constantly, and contribute to a team that values quality over scale. If you believe in treating customers with grace and respect, care about helping people experience music more deeply, and thrive in a culture built on trust and hustle you ll love it here. How to Apply If this sounds like your kind of role, hit Apply we d love to hear from you.

We don’t run Headphone Zone like a company. We run it like a community of people who care deeply about helping others rediscover music. We’re proud to be a 100% independent, Indian-owned business, committed to bringing the world’s finest headphones and audio gear to discerning listeners across the country. We choose to be the best, not the biggest. We serve our customers with the same level of care, respect, and attention we’d want for ourselves, guided by a simple ethos: we’re ladies and gentlemen, serving ladies and gentlemen. And above all, while we are not a music company, music is at the core of everything we do. As a Headphone Guru, you are the heart of the Headphone Zone experience. You help people start their audiophile journey by guiding them to the gear that lets them hear it as the artist intended. You’re not here to “sell,” you’re here to educate, advise, and serve with honesty, curiosity, and craftsmanship. This is a highly interactive role. You’ll speak to customers across India online, over the phone, in person at our Experience Studio in Mumbai, and at Headphone Connect, India’s largest audiophile community event. Gurus play a key role at these events, connecting directly with the community we’re privileged to serve. Why This Role Matters? Every day, you’ll be part of those magical moments when someone hears their favorite song through great headphones for the first time. You’ll see their eyes light up as they discover details in music they never knew existed. You’ll be the reason someone falls in love with their music all over again. We’re not just selling headphones. We’re helping people rediscover music. And trust us, there’s no better feeling than being part of that journey. Key Responsibilities Advise customers on selecting the right audio gear based on their unique needs. Explain sound signatures, technical specifications, and brand differences with clarity and patience. Communicate with customers via email, phone, chat, and in person to provide expert support. Host visitors at the Experience Studio in Mumbai and lead engaging, expert-guided audio tours. Represent Headphone Zone at Headphone Connect events and travel across India to support community engagement. Stay informed about new products, emerging technologies, and audiophile industry trends. Coordinate with Operations and Customer Happiness teams to deliver a seamless customer experience. Contribute innovative ideas to improve customer education and community engagement. Requirements Apply as a fresher or with 1–2 years of experience in customer service, retail, or product advisory — curiosity and drive matter more than titles. Demonstrate a deep appreciation for music and sound — you don’t need to be an audiophile, but you should genuinely care about the listening experience. Communicate with clarity, warmth, honesty, and a strong customer-first approach. Align with our values: do things the right way (not the easy way), commit to continuous learning, take ownership and responsibility, embrace discomfort as a path to growth, and serve with grace and respect. Show eagerness to learn about audio gear and share your knowledge with others. Thrive in a fast-paced, unstructured environment by taking initiative and ownership. Use tools like Google Workspace, Slack, Notion, and Shopify with comfort and confidence. Work full-time from our HQ in Andheri West, Mumbai — this is an in-office role. Cultural Fit Headphone Zone is a place for people who want to do great work — the right way, not the easy way. We believe in showing up every day with curiosity, ownership, and a commitment to getting better. Titles and ladders don’t matter here; how you think, learn, and contribute does. You’ll fit right in if you care about craft, take responsibility for your own growth, and thrive in an environment that’s fast, unstructured, and a little chaotic (in the best way). Most of all, we’re here to help people rediscover music — and everything we do comes from that purpose. We’re looking for T-shaped individuals — people who are curious about a wide range of topics but have deep expertise in at least one area. Think “jack of many trades, master of at least one.” Here’s What Excites Us You ask “why” and “what if” — your natural curiosity drives you. You take ownership — you focus on outcomes, not just ticking boxes. You love to learn — you treat challenges as puzzles waiting to be solved. You support your team — you genuinely want others to succeed. You’re authentic — you’re comfortable being your true self. We’re not looking for corporate robots or people seeking a “safe” job. We want individuals who are genuinely excited about our mission and naturally thrive in a culture where everyone is striving to do great work. About Company: Headphones are so much more than just a gadget. It is the access to your favorite soundtrack, your inner silence, and exhilarating experiences that bring your favorite artist to life. Likewise, we're not just a company. We are passionate music fanatics, discerning audiophiles, out-of-the-box thinkers, entrepreneurs, risk-takers, and innovators. Founded back in 2011, we've seen 12 successful years, so we probably can't call ourselves a startup anymore. But, Headphone Zone really is run exactly like a start-up, where decisions are quick, hierarchy is flat, roles aren't defined and responsibilities are spread like a buffet table. We're really proud of our young culture which is as much about fun and learning as it is about working extremely hard and excelling in today's fast-emerging e-commerce space.

About Headphone Zone We don’t run Headphone Zone like a company. We run it like a community — of people who care deeply about helping others rediscover music. We’re proud to be a 100% independent, Indian-owned business, committed to bringing the world’s finest headphones and audio gear to discerning listeners across the country. We choose to be the best, not the biggest. We serve our customers with the same level of care, respect, and attention we’d want for ourselves — guided by a simple ethos: we’re ladies and gentlemen, serving ladies and gentlemen . And above all, while we are not a music company, music is at the core of everything we do. About the Role As a Content Writer at Headphone Zone, your words will help people discover, understand, and fall in love with the world’s finest audio gear. You’ll craft clear, engaging product descriptions, buying guides, brand stories, and website content — all designed to help customers make informed, inspired choices. You’ll be writing for real music lovers, so accuracy, clarity, and passion matter. Why This Role Matters Words shape how customers experience our brand. You’ll help demystify complex products and technologies — making them accessible and exciting for a wide audience. You won’t just be writing about headphones. You’ll be helping people rediscover their favourite music — through gear that elevates how they hear it. What You’ll Do Write clear, compelling product pages for headphones, In-Ear Monitors, DACs & Amps, and accessories Create buying guides, comparison articles, and educational content to support customer decision-making Write brand and collection pages that bring out the story behind the products Collaborate with Merchandising and SEO teams to optimise content for search and user experience Maintain brand voice — ensuring all content reflects Headphone Zone’s values and tone Stay up to date with new products and audio trends Use tools like Google Workspace, Notion, Slack, Shopify, SEO tools What We’re Looking For Freshers are welcome — we love hiring talented writers! 1–2 years of experience in content writing, copywriting, or e-commerce writing is a plus Excellent command of English — clarity, grammar, flow, and tone Ability to explain complex topics in simple, engaging ways A mindset aligned with our values: doing the right way, not the easy way; always learning and improving; taking ownership and responsibility; understanding that growth lies in discomfort; serving with grace and respect Interest in music and audio gear — you’ll be writing for passionate listeners Strong attention to detail and accuracy Comfortable using Google Workspace, Notion, Slack, Shopify Based in Mumbai — this is a full-time, in-office role at our HQ in Andheri West Cultural Fit Headphone Zone is a place for people who want to do great work — the right way, not the easy way. We believe in showing up every day with curiosity, ownership, and a commitment to getting better. Titles and ladders don’t matter here; how you think, learn, and contribute does. You’ll fit right in if you care about craft, take responsibility for your own growth, and thrive in an environment that’s fast, unstructured, and a little chaotic (in the best way). Most of all, we’re here to help people rediscover music — and everything we do comes from that purpose. Why Join Us? At Headphone Zone, you’ll be part of a small, passionate team that takes pride in doing things differently. We believe in craft, community, and curiosity — and we’re here to serve, not to sell. You’ll have the freedom to own your work, learn constantly, and contribute to a team that values quality over scale. If you believe in treating customers with grace and respect, care about helping people experience music more deeply, and thrive in a culture built on trust and hustle — you’ll love it here. How to Apply If this sounds like your kind of role, hit 'Apply' — we’d love to hear from you.

About the job: We don't run Headphone Zone like a company. We run it like a community of people who care deeply about helping others rediscover music. We're proud to be a 100% independent, Indian-owned business, committed to bringing the world's finest headphones and audio gear to discerning listeners across the country. We choose to be the best, not the biggest. We serve our customers with the same level of care, respect, and attention we'd want for ourselves, guided by a simple ethos: we're ladies and gentlemen, serving ladies and gentlemen. And above all, while we are not a music company, music is at the core of everything we do. As a Headphone Guru, you are the heart of the Headphone Zone experience. You help people start their audiophile journey by guiding them to the gear that lets them hear it as the artist intended. You're not here to 'sell,' you're here to educate, advise, and serve with honesty, curiosity, and craftsmanship. This is a highly interactive role. You'll speak to customers across India online, over the phone, in person at our Experience Studio in Mumbai, and at Headphone Connect, India's largest audiophile community event. Gurus play a key role at these events, connecting directly with the community we're privileged to serve. Why This Role Matters? Every day, you'll be part of those magical moments when someone hears their favorite song through great headphones for the first time. You'll see their eyes light up as they discover details in music they never knew existed. You'll be the reason someone falls in love with their music all over again. We're not just selling headphones. We're helping people rediscover music. And trust us, there's no better feeling than being part of that journey. Key responsibilities: 1. Advise customers on selecting the right audio gear based on their unique needs. 2. Explain sound signatures, technical specifications, and brand differences with clarity and patience. 3. Communicate with customers via email, phone, chat, and in person to provide expert support. 4. Host visitors at the Experience Studio in Mumbai and lead engaging, expert-guided audio tours. 5. Represent Headphone Zone at Headphone Connect events and travel across India to support community engagement. 6. Stay informed about new products, emerging technologies, and audiophile industry trends. 7. Coordinate with Operations and Customer Happiness teams to deliver a seamless customer experience. 8. Contribute innovative ideas to improve customer education and community engagement. Requirements: 1. Apply as a fresher or with 1-2 years of experience in customer service, retail, or product advisory curiosity and drive matter more than titles. 2. Demonstrate a deep appreciation for music and sound you don't need to be an audiophile, but you should genuinely care about the listening experience. 3. Communicate with clarity, warmth, honesty, and a strong customer-first approach. 4. Align with our values: do things the right way (not the easy way), commit to continuous learning, take ownership and responsibility, embrace discomfort as a path to growth, and serve with grace and respect. 5. Show eagerness to learn about audio gear and share your knowledge with others. 6. Thrive in a fast-paced, unstructured environment by taking initiative and ownership. 7. Use tools like Google Workspace, Slack, Notion, and Shopify with comfort and confidence. 8. Work full-time from our HQ in Andheri West, Mumbai this is an in-office role. Cultural Fit: Headphone Zone is a place for people who want to do great work the right way, not the easy way. We believe in showing up every day with curiosity, ownership, and a commitment to getting better. Titles and ladders don't matter here; how you think, learn, and contribute does. You'll fit right in if you care about craft, take responsibility for your own growth, and thrive in an environment that's fast, unstructured, and a little chaotic (in the best way). Most of all, we're here to help people rediscover music and everything we do comes from that purpose. We're looking for T-shaped individuals people who are curious about a wide range of topics but have deep expertise in at least one area. Think 'jack of many trades, master of at least one.' Here's what excites us: 1. You ask 'why' and 'what if' your natural curiosity drives you. 2. You take ownership you focus on outcomes, not just ticking boxes. 3. You love to learn you treat challenges as puzzles waiting to be solved. 4. You support your team you genuinely want others to succeed. 5. You're authentic you're comfortable being your true self. We're not looking for corporate robots or people seeking a 'safe' job. We want individuals who are genuinely excited about our mission and naturally thrive in a culture where everyone is striving to do great work. Who can apply: Only those candidates can apply who: are from Mumbai only Salary: ₹ 3,00,000 - 5,00,000 /year Experience: 0 year(s) Deadline: 2025-07-25 23:59:59 Other perks: Informal dress code Skills required: Effective Communication About Company: Headphones are so much more than just a gadget. It is the access to your favorite soundtrack, your inner silence, and exhilarating experiences that bring your favorite artist to life. Likewise, we're not just a company. We are passionate music fanatics, discerning audiophiles, out-of-the-box thinkers, entrepreneurs, risk-takers, and innovators. Founded back in 2011, we've seen 12 successful years, so we probably can't call ourselves a startup anymore. But, Headphone Zone really is run exactly like a start-up, where decisions are quick, hierarchy is flat, roles aren't defined and responsibilities are spread like a buffet table. We're really proud of our young culture which is as much about fun and learning as it is about working extremely hard and excelling in today's fast-emerging e-commerce space.

We don t run Headphone Zone like a company. We run it like a community of people who care deeply about helping others rediscover music. We re proud to be a 100% independent, Indian-owned business, committed to bringing the world s finest headphones and audio gear to discerning listeners across the country. We choose to be the best, not the biggest. We serve our customers with the same level of care, respect, and attention we d want for ourselves guided by a simple ethos: we re ladies and gentlemen, serving ladies and gentlemen . And above all, while we are not a music company, music is at the core of everything we do. About the Role As a Content Writer at Headphone Zone, your words will help people discover, understand, and fall in love with the world s finest audio gear. You ll craft clear, engaging product descriptions, buying guides, brand stories, and website content all designed to help customers make informed, inspired choices. You ll be writing for real music lovers, so accuracy, clarity, and passion matter. Why This Role Matters Words shape how customers experience our brand. You ll help demystify complex products and technologies making them accessible and exciting for a wide audience. You won t just be writing about headphones. You ll be helping people rediscover their favourite music through gear that elevates how they hear it. What You ll Do Write clear, compelling product pages for headphones, In-Ear Monitors, DACs & Amps, and accessories Create buying guides, comparison articles, and educational content to support customer decision-making Write brand and collection pages that bring out the story behind the products Collaborate with Merchandising and SEO teams to optimise content for search and user experience Maintain brand voice ensuring all content reflects Headphone Zone s values and tone Stay up to date with new products and audio trends Use tools like Google Workspace, Notion, Slack, Shopify, SEO tools What We re Looking For Freshers are welcome we love hiring talented writers! 1 2 years of experience in content writing, copywriting, or e-commerce writing is a plus Excellent command of English clarity, grammar, flow, and tone Ability to explain complex topics in simple, engaging ways A mindset aligned with our values: doing the right way, not the easy way; always learning and improving; taking ownership and responsibility; understanding that growth lies in discomfort; serving with grace and respect Interest in music and audio gear you ll be writing for passionate listeners Strong attention to detail and accuracy Comfortable using Google Workspace, Notion, Slack, Shopify Based in Mumbai this is a full-time, in-office role at our HQ in Andheri West Cultural Fit Headphone Zone is a place for people who want to do great work the right way, not the easy way. We believe in showing up every day with curiosity, ownership, and a commitment to getting better. Titles and ladders don t matter here; how you think, learn, and contribute does. You ll fit right in if you care about craft, take responsibility for your own growth, and thrive in an environment that s fast, unstructured, and a little chaotic (in the best way). Most of all, we re here to help people rediscover music and everything we do comes from that purpose. Why Join Us? At Headphone Zone, you ll be part of a small, passionate team that takes pride in doing things differently. We believe in craft, community, and curiosity and we re here to serve, not to sell. You ll have the freedom to own your work, learn constantly, and contribute to a team that values quality over scale. If you believe in treating customers with grace and respect, care about helping people experience music more deeply, and thrive in a culture built on trust and hustle you ll love it here. How to Apply If this sounds like your kind of role, hit Apply we d love to hear from you.

Role : Support Service Team in Testing , Repair of Headphones / Earphones , Speakers , Amp , DAC etc. Office Timing : 9.30 to 6.00 PM Part Time 9.30 to 1.30 pm OR 2.00 to 6.00 pm Part time Salary - 50 % of full time NO WORK FROM HOME OPTION

Join the team that ensures our prices are competitive and our product range caters to all audiophile needs across the country. You will have the opportunity to work independently while collaborating closely with the team. Your responsibilities will include managing stock-outs and purchase orders based on inventory forecasts. Additionally, you should be able to identify customer demand, conduct new product and category research, identify gaps, and ensure competitive pricing compared to competitors. We are looking for individuals who are meticulous, organized, punctual, expressive, dog lovers, hands-on, motivated, curious, hustlers, solution-oriented, self-driven, and, most importantly, discerning music enthusiasts. Ideal candidates should have experience in customer interaction, be able to build relationships, understand requirements, and provide direction. It is essential that you reside in Mumbai and can commute to Andheri West without experiencing burnout. Basic knowledge of MS Word, MS Excel, and familiarity with working on a CRM system would be considered a bonus.,