We don’t run Headphone Zone like a company. We run it like a community of people who care deeply about helping others rediscover music. We’re proud to be a 100% independent, Indian-owned business, committed to bringing the world’s finest headphones and audio gear to discerning listeners across the country.We choose to be the best, not the biggest. We serve our customers with the same level of care, respect, and attention we’d want for ourselves, guided by a simple ethos: we’re ladies and gentlemen, serving ladies and gentlemen. And above all, while we are not a music company, music is at the core of everything we do.As a Headphone Guru, you are the heart of the Headphone Zone experience. You help people start their audiophile journey by guiding them to the gear that lets them hear it as the artist intended. You’re not here to “sell,” you’re here to educate, advise, and serve with honesty, curiosity, and craftsmanship.This is a highly interactive role. You’ll speak to customers across India online, over the phone, in person at our Experience Studio in Mumbai, and at Headphone Connect, India’s largest audiophile community event. Gurus play a key role at these events, connecting directly with the community we’re privileged to serve.Why This Role Matters? Every day, you’ll be part of those magical moments when someone hears their favorite song through great headphones for the first time. You’ll see their eyes light up as they discover details in music they never knew existed. You’ll be the reason someone falls in love with their music all over again.We’re not just selling headphones. We’re helping people rediscover music. And trust us, there’s no better feeling than being part of that journey.
Key Responsibilities
- Advise customers on selecting the right audio gear based on their unique needs.
- Explain sound signatures, technical specifications, and brand differences with clarity and patience.
- Communicate with customers via email, phone, chat, and in person to provide expert support.
- Host visitors at the Experience Studio in Mumbai and lead engaging, expert-guided audio tours.
- Represent Headphone Zone at Headphone Connect events and travel across India to support community engagement.
- Stay informed about new products, emerging technologies, and audiophile industry trends.
- Coordinate with Operations and Customer Happiness teams to deliver a seamless customer experience.
- Contribute innovative ideas to improve customer education and community engagement.
Requirements
- Apply as a fresher or with 1–2 years of experience in customer service, retail, or product advisory — curiosity and drive matter more than titles.
- Demonstrate a deep appreciation for music and sound — you don’t need to be an audiophile, but you should genuinely care about the listening experience.
- Communicate with clarity, warmth, honesty, and a strong customer-first approach.
- Align with our values: do things the right way (not the easy way), commit to continuous learning, take ownership and responsibility, embrace discomfort as a path to growth, and serve with grace and respect.
- Show eagerness to learn about audio gear and share your knowledge with others.
- Thrive in a fast-paced, unstructured environment by taking initiative and ownership.
- Use tools like Google Workspace, Slack, Notion, and Shopify with comfort and confidence.
- Work full-time from our HQ in Andheri West, Mumbai — this is an in-office role.
Cultural Fit
Headphone Zone is a place for people who want to do great work — the right way, not the easy way. We believe in showing up every day with curiosity, ownership, and a commitment to getting better. Titles and ladders don’t matter here; how you think, learn, and contribute does.You’ll fit right in if you care about craft, take responsibility for your own growth, and thrive in an environment that’s fast, unstructured, and a little chaotic (in the best way). Most of all, we’re here to help people rediscover music — and everything we do comes from that purpose.We’re looking for T-shaped individuals — people who are curious about a wide range of topics but have deep expertise in at least one area. Think “jack of many trades, master of at least one.”
Here’s What Excites Us
- You ask “why” and “what if” — your natural curiosity drives you.
- You take ownership — you focus on outcomes, not just ticking boxes.
- You love to learn — you treat challenges as puzzles waiting to be solved.
- You support your team — you genuinely want others to succeed.
- You’re authentic — you’re comfortable being your true self.
We’re not looking for corporate robots or people seeking a “safe” job. We want individuals who are genuinely excited about our mission and naturally thrive in a culture where everyone is striving to do great work.
About Company: Headphones are so much more than just a gadget. It is the access to your favorite soundtrack, your inner silence, and exhilarating experiences that bring your favorite artist to life. Likewise, we're not just a company. We are passionate music fanatics, discerning audiophiles, out-of-the-box thinkers, entrepreneurs, risk-takers, and innovators.Founded back in 2011, we've seen 12 successful years, so we probably can't call ourselves a startup anymore. But, Headphone Zone really is run exactly like a start-up, where decisions are quick, hierarchy is flat, roles aren't defined and responsibilities are spread like a buffet table. We're really proud of our young culture which is as much about fun and learning as it is about working extremely hard and excelling in today's fast-emerging e-commerce space.
