Product Manager

Job Description

About the role You balance exceptional delivery for customers on what matters, engaging team and colleagues, with the needs of the business. You are an expert and often the first layer of management of people or projects. You will be responsible for Job Summary: The Product Manager in Customer Fulfilment Automation will get the opportunity to build industry leading automation solutions for fulfilment sites to help transform Tesco and the retail landscape and help solidify Tesco as a frontrunner in the online retail domain. In this role, you will be involved in overseeing the development of automated fulfilment technologies for the company's online strategy. The Product Manager will drive product strategy, working closely with Business Operations, collaborate with various stakeholders to optimise fulfilment processes, saving costs and improving customer satisfaction. This includes working with third-party vendors, defining capabilities, evaluating the market for product solutions and leading the transition towards a product-led mindset. The role requires experience in product management, a deep understanding of user needs, and the ability to work across teams to develop and execute product strategies. Key responsibilities also include leading product discovery, prioritising capabilities and tasks, managing a SCRUM team’s backlog, and supporting junior team members. Operational skills required include problem-solving, communication, and collaboration, while experience in product management, software development, and backlog prioritization is essential. Hands on experience of using tools like JIRA for backlog management, MIRO, Confluence & Aha for discovery and strategy formalisation. As Product Manager in Technology, you are expected to ensure your products are built with the highest levels of resiliency, security, reliability and have the required degree of observability to improve the overall quality and can continuously improve colleague and customer satisfaction. You will need Key people and teams you work within and outside of Tesco: • Product Managers, Engineers, UXDR, Data analytics, Data Science, Business Operations, Third-party vendors. • Colleagues and business stakeholders across Tesco People, budgets and other resources I am accountable for in my job: • No direct line management responsibility in this role. However, from time to time, new graduates will be assigned to Product Managers to manage and coach. Operational Skills relevant for this job: • A methodical and analytical approach, great problem-solving skills and can provide logical answers to complex problems. • Used good prioritisation techniques to refine & groom your feature backlog regularly. • Attitude and the aptitude to learn new product area/domain quickly. • Excellent written & verbal communication skills • Great presentation & persuasion skills • Team Player who could work collaboratively with other members of the team • Hands on experience of using tools like JIRA for backlog management, MIRO, Confluence & Aha for discovery and strategy formalisation. Experience relevant for this job: • Knowledge and experience of product management best practice & methodologies. • Proven success of having managed a complex product that led to the delivery of significant value to your stakeholders • Understand User Research/ Design Thinking concepts and applied those for your product work. • Good knowledge in the use of Tools & Techniques for Backlog prioritisation, managing dependencies and for gaining insights using available data points. • Broad knowledge and understanding of the technologies relevant to product management. • Knowledge and experience of software development methodologies and processes. • Engages with and am actively involved in market research, leveraging insights to shape the vision and strategic direction of the product in line with business and Technology goals and customer expectations. • Skilled in using various data types in different situations and know when to use quantitative and/or qualitative data • Understands the Product Management lifecycle, product delivery process and the importance of an Agile mindset to discover, design, define, develop and deliver small increments of the most important opportunities that will drive growth and value for my product • Knows how to use relevant tools to produce and update roadmaps for the product areas • Understands the importance of a product roadmap in creating buy-in from stakeholders and other teams • Understands the business, including the key commercial drivers, business metrics and performance indicators, and can play a part in the decision-making process. • Able to coach colleagues from all disciplines to have a product mindset enabling them to be value centric in their decision making Whats in it for you? At Tesco, we are committed to providing the best for you. As a result, our colleagues enjoy a unique, differentiated, market- competitive reward package, based on the current industry practices, for all the work they put into serving our customers, communities and planet a little better every day. Our Tesco Rewards framework consists of pillars - Fixed Pay, Incentives, and Benefits. Total Rewards offered at Tesco is determined by four principles -simple, fair, competitive, and sustainable. Salary - Your fixed pay is the guaranteed pay as per your contract of employment. Leave & Time-off - Colleagues are entitled to 30 days of leave (18 days of Earned Leave, 12 days of Casual/Sick Leave) and 10 national and festival holidays, as per the company’s policy. Making Retirement Tension-FreeSalary - In addition to Statutory retirement beneets, Tesco enables colleagues to participate in voluntary programmes like NPS and VPF. Health is Wealth - Tesco promotes programmes that support a culture of health and wellness including insurance for colleagues and their family. Our medical insurance provides coverage for dependents including parents or in-laws. Mental Wellbeing - We offer mental health support through self-help tools, community groups, ally networks, face-to-face counselling, and more for both colleagues and dependents. Financial Wellbeing - Through our financial literacy partner, we offer one-to-one financial coaching at discounted rates, as well as salary advances on earned wages upon request. Save As You Earn (SAYE) - Our SAYE programme allows colleagues to transition from being employees to Tesco shareholders through a structured 3-year savings plan. Physical Wellbeing - Our green campus promotes physical wellbeing with facilities that include a cricket pitch, football field, badminton and volleyball courts, along with indoor games, encouraging a healthier lifestyle. About Us Tesco in Bengaluru is a multi-disciplinary team serving our customers, communities, and planet a little better every day across markets. Our goal is to create a sustainable competitive advantage for Tesco by standardising processes, delivering cost savings, enabling agility through technological solutions, and empowering our colleagues to do even more for our customers. With cross-functional expertise, a wide network of teams, and strong governance, we reduce complexity, thereby offering high-quality services for our customers. Tesco in Bengaluru, established in 2004 to enable standardisation and build centralised capabilities and competencies, makes the experience better for our millions of customers worldwide and simpler for over 3,30,000 colleagues Tesco Technology Today, our Technology team consists of over 5,000 experts spread across the UK, Poland, Hungary, the Czech Republic, and India. In India, our Technology division includes teams dedicated to Engineering, Product, Programme, Service Desk and Operations, Systems Engineering, Security & Capability, Data Science, and other roles. At Tesco, our retail platform comprises a wide array of capabilities, value propositions, and products, essential for crafting exceptional retail experiences for our customers and colleagues across all channels and markets. This platform encompasses all aspects of our operations - from identifying and authenticating customers, managing products, pricing, promoting, enabling customers to discover products, facilitating payment, and ensuring delivery. By developing a comprehensive Retail Platform, we ensure that as customer touchpoints and devices evolve, we can consistently deliver seamless experiences. This adaptability allows us to respond flexibly without the need to overhaul our technology, thanks to the creation of capabilities we have built.