Job
Description
Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. Learn more about our culture and how we make our employees happier through The Sprinklr Way. Job Description Job Title: Product Manager, Platform – Extensibility & Data Strategy Location: Gurugram, India Overview: Sprinklr is seeking a driven and strategic Product Manager to lead our Platform Product focused on extensibility and data strategy. This role will own critical components of our platform, from integrations and APIs to the cross-product layer, sandbox environment, data strategy, pricing & packaging etc. You will collaborate with cross-functional teams—design, engineering, sales, and support—to drive product vision and execution, ensuring our platform continues to deliver exceptional value to some of the world’s largest brands. Key Responsibilities: End-to-End Product Ownership: Lead the full product lifecycle for assigned platform modules, from requirements gathering through design, engineering execution, and go-to-market strategy. Define product roadmaps and success metrics for integrations, APIs, sandbox environments, cross-product layers, and pricing models. Strategic Vision & Execution: Collaborate with Senior Product Managers and cross-functional leaders to shape a cohesive, scalable product strategy that aligns with Sprinklr’s broader goals. Act as a product consultant by engaging directly with key clients and stakeholders to understand business use cases and tailor the platform to address their needs effectively. Data-Driven Decision Making: Utilize product usage data and market research to identify customer pain points, usage trends, and opportunities for improvement. Develop quantitative and qualitative insights to inform product enhancements and drive adoption across diverse customer segments. Cross-Functional Team Collaboration: Work closely with design teams to craft intuitive, user-centric interfaces that facilitate seamless integrations and extend the platform’s capabilities. Partner with engineering to establish realistic development timelines and ensure timely delivery of robust solutions. Collaborate with marketing and sales teams to define clear value propositions, effective pricing & packaging strategies, and compelling go-to-market plans. Sandbox and Extensibility Innovation: Drive the development of a robust sandbox environment that empowers customers to experiment, iterate, and innovate with Sprinklr’s platform. Champion the integration strategy to enable smooth API connectivity and third-party integrations, increasing the platform’s overall value proposition. Client Engagement & Adoption: Establish and maintain relationships with key client accounts, translating their feedback into actionable product improvements. Develop best practices and standard operating procedures for product deployment and adoption, ensuring a consistent and positive customer experience. Required Skills & Qualifications: Analytical Acumen: Demonstrated ability to analyze data rapidly, extract meaningful insights, and translate them into actionable product strategies. Strategic & Tactical Expertise: Proven track record in crafting and executing product and marketing strategies in a fast-paced technology environment. Experience in developing complex platforms that include integrations, sandbox environments, and data-driven modules. Collaborative Leadership: Skilled at engaging with cross-functional teams and managing matrixed organizations to bring product ideas from concept to market. Customer-Centric Mindset: Deep understanding of enterprise customer needs, particularly within the realms of API integrations, and data strategy. Excellent Communication: Ability to clearly articulate product vision, strategy, and detailed requirements to both technical and non-technical audiences. Preferred Qualifications: Bachelor’s or Master’s degree in Business, Computer Science, Engineering, or a related field. 4+ years of product management experience, ideally within enterprise Customer experience SaaS platforms. Prior experience with cross-product strategy, API integrations, or data strategy in a large-scale technology organization is a bonus. Why Join Sprinklr: Impact & Growth: Thrive in an environment that values growth, innovation, and learning. Contribute to products that shape the future of enterprise social technology. Collaborative Culture: Be part of a team where honest communication, open collaboration, and a supportive culture drive success. We invest in our people and celebrate their achievements. Industry Leadership: Work on the most complete enterprise social technology platform in the world. Join a company recognized for its ingenuity and commitment to delivering excellent customer-brand interactions. If you are passionate about building platform products that empower enterprise customers and enjoy working in a dynamic, innovative environment, we’d love to hear from you. Apply today to help Sprinklr continue to revolutionize the way brands engage with their customers. Why You'll Love Sprinklr: We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world. For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides. We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever. We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them. We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more. EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful. Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.
