Product Manager

• Manage the roadmap for both customer-facing modules and internal tools that enable delivery and operations.
• Convert business goals and user needs into structured product features and user journeys.
• Prioritize features based on impact, dependencies, and team feedback.

• Gather inputs and drive alignment with teams such as Sales, Project Delivery, Legal, Infra, Customer Success, and Business Analytics.
• Partner with Engineering team to ship high-quality features on time.

• Conduct deep discovery with internal stakeholders and enterprise customers to identify pain points.
• Write detailed product requirements with clear workflows, success criteria, and edge cases.
• Create wireframes or collaborate with design team to bring concepts to life.

• Build scalable systems that work across geographies, teams, and industries.
• Create feedback loops to continuously evolve internal and external tools.

• Monitor platform metrics, customer behavior, and operational performance to identify areas for improvement.
• Partner with analytics teams to track adoption, identify friction points, and suggest interventions.

Requirements

• 3–5 years of product management experience in B2B SaaS, preferably across platform or internal tools and customer-facing products.
• Demonstrated ability to write high-quality PRDs, and lead cross-functional teams.
• Strong systems thinker with experience designing tools that improve operational productivity.
• Exposure to customer lifecycle workflows, data dashboards, or service automation is a plus.
• Proficient in using JIRA, Figma, Confluence, or similar tools.
• Strong communication, organization, and stakeholder management skills