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JIRA Ticketing Engineer

0 - 5 years

0 Lacs

Noida, Uttar Pradesh

Posted:1 month ago| Platform: Indeed logo

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Skills Required

jira technology code support resolve service monitoring optimization compliance security troubleshooting aws azure servicenow zendesk communication

Work Mode

On-site

Job Type

Full Time

Job Description

Job Information Date Opened 08/05/2025 Job Type Full time Industry Technology Work Experience 4-5 years City Noida Province Uttar Pradesh Country India Postal Code 201301 Job Description Responsibilities: Monitor and manage cloud-based support tickets Provide technical assistance to users facing cloud-related issues Collaborate with teams to resolve incidents and service requests Document ticket resolutions and maintain knowledge base articles Assist in cloud system monitoring and performance optimization Ensure compliance with cloud security policies Support cloud infrastructure and basic troubleshooting Communicate effectively with end-users and stakeholders Requirements Qualifications: Bachelor’s degree in computer science, IT, or related field Basic understanding of cloud computing (AWS, Azure, Google Cloud) Familiarity with ticketing systems (Jira, ServiceNow, Zendesk) Strong problem-solving and analytical skills Good communication and customer support abilities

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