Product Manager (Operational Excellence – Internal Platforms)

Department

Location

Reports To

Grade

Role Purpose

The Product Manager – Operational Excellence (Internal Platforms) will lead the design,

development, and continuous evolution of internal digital products that enable

operational efficiency, transparency, and scalability across horizontal business functions —

including Parts Operations, Warehousing, Finance, HR, and Support Services.

Key Responsibilities

Product Strategy & Roadmap

• Define and own the product strategy and roadmap for internal operational platforms across Parts, Warehouse, Finance, HR, and Support functions.
• Identify opportunities for building fit-for-purpose internal products that simplify workflows, reduce dependencies, and improve turnaround times.
• Align platform initiatives with the overall Operational Excellence and Digital
• Transformation roadmap for 2025–2026.
• Drive the convergence of internal tools into a cohesive platform ecosystem, ensuring
• shared data models and consistent user experience.

Product Development & Delivery

• Translate business pain points into scalable digital solutions leveraging low-code/no-code

tools, custom app development, and SAP-integrated extensions.

• Work with internal developers, UI/UX designers, and external partners to design, build,

test, and deploy internal applications.

• Manage the full lifecycle of each product — from ideation to rollout, enhancement, and

continuous improvement.

• Prioritize user experience and adoption through intuitive design and responsive

performance across devices.

Cross-Functional Engagement

• Partner with leaders across Parts Operations, Warehousing, HR, Finance, and Service to

capture use cases and define digital solutions.

• Build strong interfaces with multiple digital touchpoints across the ecosystem

• Coordinate across functions to eliminate redundancies, standardize processes, and ensure

digital tools complement business objectives.

Platform Governance & Integration

• Establish governance frameworks for internal product lifecycle management, including

backlog prioritization, release management, and documentation.

• Ensure data consistency and security across integrated platforms through strong master

data and access controls.

• Work with the Head of Data & Analytics to define reporting and monitoring dashboards

for each internal platform.

• Foster interoperability across systems, leveraging APIs, RPA, and automation connectors

to minimize manual intervention.

Continuous Improvement & Innovation

• Regularly assess system performance, adoption, and feedback to identify opportunities for

enhancement.

• Introduce analytics-led performance insights and embed measurable KPIs into platform

dashboards.

• Build reusable digital components (templates, workflows, APIs) to accelerate future

product rollouts.

• Champion the culture of “Build, Measure, Improve” across internal digital initiatives.

Education & Experience

• Bachelor’s degree in Engineering / Computer Science / Business Systems.

• MBA (Operations / Systems / General Management) preferred.

• 8–12 years of experience in Product Management, Platform Ownership, or Process

Digitization roles.

• Proven experience in building internal digital tools or enterprise platforms within

manufacturing, industrial, or service organizations.

• Experience integrating systems such as SAP, WMS, HRMS, Expense Systems, and Analytics

Platforms.

• Exposure to Power Platform, Low-Code Application Development, or RPA solutions

desirable.

• Track record of driving cross-functional adoption and measurable process improvement.

Technical & Functional Competencies

• Product Lifecycle Ownership, Backlog Prioritization, User Experience Design

• SAP Integration, WMS, HRMS, and Expense Systems Connectivity

• Power Platform, Low-code / No-code Tools, RPA, API Integration

• Parts Operations, Warehouse Flow, Finance Approvals, HR Workflows

• Data Quality, Access Controls, Documentation, Change Management

• KPI Definition, Process Metrics, Adoption Dashboards