Process Head

Key Responsibilities

Operational Leadership

• Lead end-to-end operations for corporate health checks and diagnostic services across India.
• Own operational SLAs, TATs, service quality metrics, and client satisfaction outcomes.
• Design and implement scalable operating models for high-volume, multi-location corporate deployments.

Cross-Functional Collaboration

• Work closely with Technology, Product, Sales, Quality, and Client Success teams to ensure seamless service delivery.
• Provide structured operational inputs for product enhancements, automation, and platform optimization.

Team Leadership & Management

• Build, mentor, and manage central and regional operations teams.
• Define performance benchmarks, KPIs, and accountability frameworks.
• Drive a culture of ownership, execution excellence, and continuous improvement.

Client Management & Governance

• Ensure smooth onboarding and rollout for large and complex corporate accounts.
• Lead escalation management, root-cause analysis, and CAPA implementation.
• Drive structured MIS, dashboards, and operational analytics for internal leadership and clients.

Process Excellence & Continuous Improvement

• Develop and institutionalize SOPs, compliance frameworks, QC protocols, and audit mechanisms.
• Leverage technology to automate manual workflows and improve speed, accuracy, and efficiency.
• Drive cost optimization initiatives without compromising service quality.

Required Qualifications & Experience

• BTech / MTech or equivalent technology degree (mandatory).
• 7–12+ years of operations experience, preferably in one or more of the following:
• Corporate health check operations
• Health-tech or diagnostics aggregator environments
• Enterprise wellness or preventive care programs
• Proven experience managing large-scale, multi-city operations.
• Strong analytical, process design, and problem-solving skills.
• Excellent stakeholder management and communication abilities.
• Comfortable operating in a fast-paced, high-ownership environment.

Job Type: Full-time

Work Location: In person