Process Head

As the Process Head at the country's leading luxury residential real estate developer based in Mumbai, you will play a pivotal role in leading the design, implementation, and optimization of operational processes across functions. Your strategic focus will be on ensuring efficiency, quality, and scalability through cross-functional collaboration, workflow streamlining, and continuous improvement in a dynamic environment. - Develop SOPs for core functions including Construction, Design, Project Management, Contracts, Procurement, Logistics, and Client Services; identify and resolve inefficiencies. - Enhance workflows to improve productivity, cut costs, and uphold quality; implement best practices for process optimization. - Align processes with business goals, coordinate across teams to eliminate redundancies, and foster cross-functional collaboration. - Automate processes and enhance visibility through appropriate tech and software solutions for effective technology integration. - Train teams on new processes, and promote a culture of continuous improvement through training and development initiatives. - Define KPIs, monitor process effectiveness, and report performance to leadership for performance monitoring. - Ensure regulatory compliance and embed quality controls in workflows for compliance and quality assurance. - Bachelor's degree in Business, Operations, Industrial Engineering, or related field; Lean Six Sigma/PMP certification is preferred. - Minimum of 10 years" experience in process design/operations, ideally in real estate or construction industry. - Strong capabilities in analytics, leadership, communication, and proficiency in process tools/software. - Proven track record in leading change initiatives and upholding operational excellence.,