Ready to shape the future of work?
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Process Developer - Quality Consultant – Trust & Safety
We are seeking a meticulous and detail-oriented Quality Control Analyst. In this role, you will be responsible for ensuring the highest standards of quality and accuracy in our service delivery and operational processes. You will play a critical role in identifying areas for improvement, implementing quality control measures, and contributing to a culture of continuous improvement.
Responsibilities:
- Quality Monitoring and Evaluation:
o Conduct regular quality audits and assessments of various operational processes, outputs, and deliverables based on defined guidelines and standards.
o Evaluate the accuracy, completeness, consistency, and compliance of work performed by teams.
o Utilize various quality control tools and methodologies (e.g., checklists, scorecards, statistical analysis) to assess performance.
o Monitor key quality metrics and identify trends and potential risks.
- Data Analysis and Reporting:
o Collect, analyse, and interpret quality data to identify root causes of errors and deviations.
o Prepare comprehensive quality reports, highlighting findings, trends, and recommendations for improvement.
o Present quality data and insights to relevant stakeholders, including team leaders and management.
- Process Improvement and Standardization:
o Participate in process improvement initiatives to enhance efficiency, accuracy, and overall quality.
o Contribute to the development and maintenance of quality control guidelines, procedures, and documentation.
o Identify opportunities for standardization and best practice implementation across teams.
o Provide constructive feedback to team members and supervisors based on quality audit findings.
o Participate in coaching and training sessions to improve individual and team performance related to quality.
o Collaborate with training teams to develop and refine training materials based on quality insights.
- Compliance and Governance:
o Ensure adherence to internal quality standards, client-specific requirements, and relevant regulatory guidelines.
o Participate in internal and external quality audits as required.
o Support the implementation and maintenance of quality management systems (e.g., ISO certifications).
- Collaboration and Communication:
o Work closely with cross-functional teams to address quality issues and implement solutions.
o Communicate effectively with stakeholders regarding quality performance, challenges, and improvement initiatives.
o Participate in team meetings and contribute to a collaborative and quality-focused environment.
Qualifications we seek in you!
Minimum Qualifications:
- Any graduate
- Experience in a quality control or quality assurance role
- Strong understanding of quality control principles, methodologies, and tools.
- Excellent analytical and problem-solving skills with the ability to interpret data and identify trends.
- High level of attention to detail and accuracy.
- Strong written and verbal communication skills, including the ability to prepare clear and concise reports and present findings effectively.
- Proficiency in MS Office Suite (Excel, Word, PowerPoint).
- Ability to work independently and as part of a team.
- Strong organizational and time management skills with the ability to prioritize tasks and meet deadlines.
Preferred Skills:
- Experience with specific quality management systems (e.g., Six Sigma, Lean).
- Familiarity with data visualization tools.
- Experience in conducting training or providing coaching on quality standards.
Why join Genpact?
- Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
- Make an impact – Drive change for global enterprises and solve business challenges that matter
- Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities
- Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
