Presales Team Lead

Role Overview

At UK Realty, the Pre-Sales Manager plays a pivotal role in converting marketing interest into qualified sales opportunities. This role involves owning the full lifecycle of incoming leads — from managing multiple lead sources and platforms to steering pre-sales executives and third-party telecalling vendors to drive lead engagement, appointment setting, and follow-through. The ideal candidate brings a blend of operational discipline, people management, and data-driven thinking, along with a strong bias for follow-ups and conversions.

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Key Responsibilities

1. Lead Funnel Management

• Take ownership of all leads generated via digital, offline, PR, referral, broker, and site-level campaigns.

• Ensure timely allocation of leads to internal pre-sales team or vendor telecallers based on lead type, source, and project relevance.

• Monitor the complete lead journey from first touch to qualified site visit handover to sales.

2. Vendor & Team Coordination

• Oversee daily performance and productivity of external telecalling vendors and internal pre-sales callers.

• Drive weekly calibration and training sessions to ensure consistent brand messaging, soft skills, and pitch quality.

• Ensure all calling teams adhere to SOPs on TAT, quality of follow-up, and CRM discipline.

3. CRM & Reporting

• Ensure Zoho CRM (or equivalent) is updated in real-time by all calling teams, with accurate lead status, call remarks, and next actions.

• Extract insights from CRM dashboards to flag drop-offs, inactive leads, or pipeline bottlenecks to the sales and marketing team.

• Submit daily, weekly, and monthly reports on lead response rates, talk time, site visit conversion, and campaign feedback.

4. Site Visit Coordination

• Work closely with the guest relations and sales teams to schedule and confirm site visits.

• Follow up post-visit to gather customer feedback and identify re-engagement opportunities.

• Ensure high show-up rates for scheduled appointments through reminder calls and SMS/WhatsApp nudges.

5. Quality & Training

• Develop scripts, objection-handling frameworks, and customer engagement playbooks for each project.

• Conduct regular audits of call recordings to ensure communication excellence and compliance.

• Identify skill gaps within the team and arrange refresher training or one-on-one coaching.