Presales - CX

Experience: 3-5 years

Location: Chennai/Bangalore/Hyderabad

Role: Senior Associate

Work from Office(Hybrid)

Responsibilities

We are seeking dynamic bid managers with international BPO experience who can take on challenging projects to create proposals that portray us in the best light in front of prospects and clients, thereby giving us a competitiveedge. Matching the right solution and offerings aligned to the stated/unstatedneeds while working with various functional stakeholders to arrive at the same.

This is an IC role that requires peer & stakeholdermanagement. The role will have constant interaction with sales and the CXOsuite for strategy and solution. The role would also include:

Devising a successful strategy for winning abid, including pinpointing the unique selling points (key differentiators) of theorganization, knowing the companys operating and profit margins, andunderstanding the clients specific requirements

Researching, writing, and/or checking proposalswhile tracking and adhering to required timelines

Working with internal stakeholders and theclient organization to obtain the information required to compile the bid

Assessing and addressing the technical andcommercial risks relating to the bid

Responding to clients and other stakeholdersqueries before, during, and after the bid has been submitted

Managing client visits, presentations for a successful bid

Qualifications

Should have BPO experience in any domain travel, hospitality, healthcare, BFSI, Tech Support or any other

Experience in operations/delivery/bid managementwould be a preferred

Should have been a part of client facing roles, leading, and creating WBR/MBR/QBR

Strong analytics skills and eye for detail withworking knowledge and experience of P & L

English language proficiency is a must

Good to have

Experience in Proposal development, Opportunitysummary creation and pricing models

Good knowledge of Shipleys proposal writing andmanagement

Shipleys/APMP certification is a plus

PMP certification and leading projects would bean added advantage