Presales - CX

Experience: 3-5 years

Location: Chennai/Bangalore/Hyderabad

Role: Senior Associate

Work from Office(Hybrid)

Responsibilities

• Devising a successful strategy for winning a bid, including pinpointing the unique selling points (key differentiators) of the organization, knowing the company’s operating and profit margins, and understanding the clients’ specific requirements
• Researching, writing, and/or checking proposals while tracking and adhering to required timelines
• Working with internal stakeholders and the client organization to obtain the information required to compile the bid
• Assessing and addressing the technical and commercial risks relating to the bid
• Responding to clients’ and other stakeholders’ queries before, during, and after the bid has been submitted
• Managing client visits, presentations for a successful bid
  

Qualifications

• Should have BPO experience in any domain – travel, hospitality, healthcare, BFSI, Tech Support or any other
• Experience in operations/delivery/bid management would be a preferred
• Should have been a part of client facing roles, leading, and creating WBR/MBR/QBR
• Strong analytics skills and eye for detail with working knowledge and experience of P&L
• English language proficiency is a must
  

Good to have

• Experience in Proposal development, Opportunity summary creation and pricing models
• Good knowledge of Shipley’s proposal writing and management
• Shipley’s/APMP certification is a plus
• PMP certification and leading projects would be an added advantage