Overview
About Cvent:
Cvent is a leading meetings, events, and hospitality technology provider with more than 4,800 employees and ~22,000 customers worldwide, including 53% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues, and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we’re transforming the meetings and events industry through innovative technology that powers the human connection.The DNA of Cvent is our people, and our culture has an emphasis on fostering intrapreneurship- a system that encourages Cventers to think and act like individual entrepreneurs and empowers them to take action, embrace risk, and make decisions as if they had founded the company themselves. At Cvent, we value the diverse perspectives that each individual brings. Whether working with a team of colleagues or with clients, we ensure that we foster a culture that celebrates differences and builds on shared connections.
About The Role
As a
Platform Analyst - Dedicated System Admin, Managed Services,
you will serve as the client’s dedicated Cvent system administrator and primary support point of contact. You will own configuration changes, maintenance, and account governance; troubleshoot complex issues; deliver RCA and action plans; consult on best practices; and leverage AI to drive efficiency, adoption, and measurable outcomes.
In This Role, You Will
- Act as Client's primary contact/ advisor regarding Cvent technology solutions and AI-enabled capabilities and features.
- Consult on business processes and enterprise meeting management best practices, including AI-driven process optimization and automation recommendations.
- Create and analyze cross-meeting reporting to provide recommendations for changes that can be made to support client objectives
- Design, coordinate, and conduct user training on client's meetings and events program
- Act as the client’s advocate within Cvent by coordinating across management, product, support, and engineering to resolve issues and prioritize needs.
- Monitor user adoption and system usage; recommend strategies to increase adoption; maintain account configuration and governance as system admin.
- Cultivate new business opportunities by asking questions, mining opportunities presented and sharing findings with sales partners
- Consultation for industry best practices and drive efficiencies using the platform
- Maintain and ensure compliance guidelines, privacy policies and branding guidelines are met
- Administer user groups, roles, and access; perform periodic access reviews and hygiene.
- Handle ongoing platform support inquiries, track escalations, and keep stakeholders informed through structured updates and status reporting.
- Serve as data steward for product data quality, ensuring relevance, accuracy, and harmonization across platforms; apply AI-assisted checks where appropriate.
- Provide regular product updates/ issues to the customer
- Track tasks, SLAs, and outcomes with meticulous documentation; maintain task trackers
- Run cadence calls with internal stakeholders to share updates, risks, insights, and action plans.
Here's What You Need
- Excellent communication skills (verbal and written)
- Experience that involves working on custom tasks & projects, preferably in software and technical background
- Demonstrate a working understanding of AI tools and when to use them safely and effectively to improve quality, speed, and consistency.
- 5-6 years in a customer success, managed services, or consulting role supporting US, UK, or Australia clients.
- Exposure to Cvent platform is a plus
- Proficiency with PowerPoint and Excel; Familiarity with AI productivity tools (e.g., enterprise chat assistants, copilots) and basic automation tools is a plus.
- Be AI-enabled within the team: Recommend and help operationalize process improvements using AI and automation, aligning to compliance & risk standards.
- Organized, detail-oriented, and multi-tasking with strong ownership and follow-through.
- Candidates should be ready to work 24x7, shift depending on client's requirement
