Platform Analyst

Cvent

5 - 6 years

14 - 18 Lacs

gurugram

Posted:3 hours ago| Platform:

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Skills Required

mining business process hospitality rca usage mice technology solutions event marketing software solutions system administrator

Work Mode

Work from Office

Job Type

Full Time

Job Description

You ll be required to take care of any changes, modifications and maintenance services that need to be carried out on the accounts per clients request
In addition to this, you ll also be required to troubleshoot on various account-specific issues on clients behalf and provide an RCA on the incident and next steps along with action items
In This Role, You Will: Act as Clients primary contact/ advisor regarding Cvent technology solutions, features, and functionality Consult on business processes and best practices as it relates to enterprise meeting management technology
Create and analyze cross-meeting reporting to provide recommendations for changes that can be made to support client objectives Design, coordinate, and conduct user training on clients meetings and events program Act as Clients advocate within Cvents management and technology groups by managing activities and liaising between the client and the various Cvent departments Monitor user adoption and system usage, recommend strategies to increase usage/adoption, and maintain clients account configuration as part of overall system administrator duties
Cultivate new business opportunities by asking questions, mining opportunities presented and sharing findings with sales partners
Consultation for industry best practices and drive efficiencies using the platform
Maintain and ensure compliance guidelines, privacy policies and branding guidelines are met Administration of user groups and user access
Onboarding new users Ongoing platform support enquires and track escalations Data steward for product data ensuring relevance, accuracy, and harmonization across the platforms Provide regular product updates/ issues to the customer Track tasks and progress with the customer
Maintain documentation related to customers business process Cadence calls with Internal stakeholders to share updates and insights

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