PFX Ops Senior Manager, US

About The Company

Aspire is the leading all-in-one finance operating system for growing businesses. We are on a mission to reinvent business finance for a new generation of entrepreneurs and business owners, empowering startups and SMBs to realise their full potential.

Founded in 2018, Aspire has raised over USD 300M+ across equity and debt from world-class investors. In 2023, we successfully closed an oversubscribed USD 100 million Series C equity round led by Sequoia Capital and Lightspeed Ventures with participation of Tencent, Paypal Ventures, LGT Capital Partners, Picus Capital and MassMutual Ventures. To power our solutions, we have partnered with some of the best companies in the world such as JP Morgan, Visa and Wise and helped more than 50,000 businesses using our suite of products.

Aspire has been awarded Best Employer of the Year and Startup of the year by Asia FinTech Awards, and also LinkedIn’s Top Startup in Singapore. In 2024, we also made it to CB Insights’ Top 100 Global Fintech List two years in a row.

You will be amazed by the energy and experience of our team! Aspire serves as an environment for you to innovate and drive change with our team of ex-entrepreneurs, ex-founders, and high-achievers with international and diverse backgrounds. Are you a top talent who is passionate about entrepreneurship? Join our rapidly growing team to make an impact in the Fintech space!

About The Role

Payment Operations Manager for the US

Key Responsibilities Include

• Payment Operations Ownership (Regional Focus): Own end-to-end domestic payment operations for the US, including partner integration, SLA delivery, and cut-off adherence. Serve as the go-to SME for local payment rails (e.g., ACH, FedNow), ensuring accurate and timely payment execution.
• Service Availability and Payment Success: Monitor and improve payment success rates and incident resolution times. Lead real-time triage of processing issues across regional time zones
• Partner & Rail Specialist Integration: Collaborate directly with Aspire’s banking and PSP partners to manage change requests, incident escalations, and rulebook updates. Translate market-specific rules into operational processes and automation requirements.
• Corridor Expansion and Launches: Drive successful go-live of new domestic corridors or capabilities (FedNow) by coordinating with Product, Compliance, and Engineering. Act as the local process lead to ensure Aspire can transact on Day 1 without manual blockers.
• Reconciliation Ownership (in partnership): Oversee the setup of reconciliation processes for new regional rails in collaboration with the shared services Recon team. Monitor and escalate exceptions, and drive resolution in line with internal SLAs and safeguarding requirements.
• Operational Oversight & Quality: Champion regional ownership of payment SLAs, root cause analysis, and continuous improvement. Work with the QC & Training function to embed quality controls and upskill regional analysts.
• Regulatory Readiness: Partner with Compliance and Legal to ensure all operational processes meet local regulatory standards. Support the preparation and response to audits and regulatory inquiries specific to your market.
• Stakeholder Reporting: Deliver actionable reporting on payment performance, corridor-specific trends, and issue tracking to senior stakeholders. Inform Product and Compliance roadmaps with operational insights.
• Team Leadership: Operate within a team of regional and offshore payment analysts, ensuring effective 24/7 coverage, incident handovers, and operational rigor across all shifts.
  

Qualifications

• Regional Payments Expertise: 8+ years’ direct experience with domestic payments in the US (ACH, FedNow, etc.) ideally with PSPs, banks, or high-growth fintechs.
• Corridor Operationalisation: Proven track record in launching and scaling domestic payment rails including cut-off management, settlement cycles, and exception handling.
• Real-Time Problem Solving: Experience leading operational incident response and payment failure triage with partner coordination.
• Strong Ops Design Thinking: Ability to define and optimise operational processes and controls tailored to regional nuances and partner integrations.
• Stakeholder Management: Comfort engaging with regional regulators, audit teams, and executive leadership on payment performance topics.
• Analytical Fluency: Proficiency in using data tools and dashboards to track success/FAIL rates, monitor trends, and define root causes.
• People Leadership: Experience working in matrix style teams across multiple time zones