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5.0 - 9.0 years
0 Lacs
pune, maharashtra
On-site
You are a hands-on and adaptable Facility Manager who will be joining our startup operation in India. Reporting directly to the expatriate Operations Manager, you will play a critical role in building and leading the local operations team. Your main responsibility will be to help establish a safe, efficient, and high-performing manufacturing environment. This is a unique opportunity to shape a new facility from the ground up, working closely with global and regional stakeholders to scale our operations and capabilities in India. In terms of leadership and culture, you will foster a positive and inclusive workplace where safety, accountability, and continuous improvement are prioritized. Leading by example, you will cultivate a collaborative, high-performing, and results-driven team environment. You will establish and reinforce a safety-first mindset across all functions and levels, acting as a cultural and operational bridge between the local team and international management. Your team-building and development skills will be crucial as you help recruit, onboard, and train local production, logistics, and support staff. You will build a high-performing team that can adapt to evolving business needs, manage shop efficiency, and ensure timely delivery while adhering to production value budgets. Additionally, you will coach, mentor, and develop future leaders within the organization. In terms of operational execution, you will collaborate closely with Safety, Quality, Facilities, and HR to ensure smooth plant operations. Leading day-to-day manufacturing, equipment maintenance, and production execution, you will ensure that quality and delivery expectations are met. You will identify and implement process improvements to enhance safety, efficiency, and product quality while maintaining a clean, organized, and visitor-ready work environment. Your planning and scalability skills will be put to the test as you support the development and execution of scalable production plans aligned with business growth targets. You will assist in implementing systems and processes suitable for a growing operation and ensure that resources and infrastructure are in place to meet increasing production demands. As a local leader, effective communication with internal teams, external partners, and global management will be key. You will provide regular updates, performance insights, and improvement plans to senior leadership, working closely with logistics, procurement, and supplier management teams to ensure seamless operational flow. To qualify for this role, you should have proven experience leading manufacturing or plant operations, ideally in a growing or startup environment. Strong people management and cross-functional coordination skills are essential, along with the ability to build teams and implement operational systems from the ground up. Knowledge of Indian regulatory, labor, and safety requirements is highly preferred, and fluency in English and Hindi (or Marathi/local language) is necessary, with strong communication skills across diverse audiences. Proficiency in Microsoft Office, familiarity with Lean or continuous improvement practices, and a technical degree or relevant professional experience in manufacturing, engineering, or operations are also required. In terms of working conditions, you should be willing to work flexibly, including outside of standard hours as required during the ramp-up phase. Balancing hands-on shopfloor presence with administrative/strategic responsibilities and occasional travel for training or supplier visits will be part of the job.,
Posted 3 weeks ago
3.0 - 7.0 years
0 Lacs
navi mumbai, maharashtra
On-site
As an Office Administrator at Krber, you will play a crucial role in managing relationships with vendors, overseeing the purchasing process, and ensuring the smooth functioning of the offices. You will be responsible for managing office assets, supporting the sales team in event organization, and identifying areas for improvement to increase efficiency and productivity. Additionally, you will handle administrative tasks such as scheduling meetings, managing travel arrangements, and addressing employee queries related to administration. Your profile should include proven work experience in office management, a Bachelor's degree in business administration or a related field, and excellent organizational and time management skills. You should also have experience in vendor management and purchasing, strong communication and customer service skills, and the ability to work independently as well as part of a team. At Krber Business Area Pharma, you will have the opportunity to work in a modern environment with an open culture that encourages innovative ideas. You will be part of a talented team, benefit from cross-functional and international collaboration, and receive an attractive compensation package along with various non-cash benefits such as company events, professional training, and health insurance. If you see yourself as a passionate individual with excellent problem-solving skills, attention to detail, and a desire to find the best solutions for challenges, then Krber is the right place for you. We look forward to getting to know you and having you join our team at the Home for Entrepreneurs.,
Posted 3 weeks ago
9.0 - 13.0 years
0 Lacs
kochi, kerala
On-site
At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. As an Assurance Assistant Manager Experience Management at EY, you will work to ensure effective resource scheduling on scheduling tools, considering resource management guidelines, processes, and protocols. We're looking for candidates who can work with us as an experience management lead for assigned Area/regions/sector teams. An EM Assistant Manager is expected to manage a team of 15-20 professionals, providing strategic thought leadership, subject matter expertise, liaise with middle and senior management on resource management decisions, lead deployment strategies, and drive compliance to EM guidelines for the assigned portfolios. The EM Assistant manager is also responsible for driving people development and enhancement of skill sets within the team. **Your key responsibilities include:** - Contributing to the success of the business through strategic thought leadership, optimization, initiatives, driving change, and enhancement of skill sets within the team. - Working as a subject matter expert on resource management concepts and scheduling tools for assigned Area/location/sectors. - Driving quality initiatives within the team and ensuring compliance with all defined processes, protocols, and guidelines. - Monitoring the health of the business, tracking key metrics, analyzing trends, and providing analytical support to the team and stakeholders. - Providing inputs related to headcount and budget planning. - Leading complex projects related to planning and resource scheduling. - Driving opportunities for process improvement/re-engineering. - Developing a strong business continuity framework for self and the team. - Leading people engagement and people development activities to create a positive work environment for the team. - Collaborating with other EM Assistant managers and sharing best practices. **Skills and attributes for success:** - Self-motivated professionals with strong teaming and people management skills. - Ability to supervise a team of 15-20 professionals, preferably cross-location. - Strong focus on meeting timelines and delivering the highest quality service. - Strong time management and analytical skills. - Program management skills and prior experience in leading scheduling/staffing projects will be preferred. - Strong stakeholder/client management experience is mandatory. - Excellent verbal and written communication skills. - Strong working knowledge of MS Excel, Word, and PowerPoint. **To qualify for the role, you must have:** - Graduates with more than 9 years of relevant, post-qualification experience focused on resource management, scheduling, and workforce planning concepts. - Minimum 7 years of experience in resource management, capacity planning, scheduling, and forecasting for more than 1,000 resources is mandatory. - Experience with resource management tools and scheduling techniques is mandatory. - More than 6 years of experience in directly supervising teams is mandatory. - Experience in cross-location team management is preferred. **Ideally, you'll also have:** - Proficiency in using MS Office. - Interest in business and commerciality. **What we look for:** - A team of people with commercial acumen, technical experience, and enthusiasm to learn new things in this fast-moving environment. - An opportunity to be a part of a market-leading, multi-disciplinary team in the only integrated global assurance business worldwide. - Opportunities to work with EY GDS Assurance practices globally with leading businesses across a range of industries. **What we Offer:** EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations - Argentina, China, India, the Philippines, Poland, and the UK - and with teams from all EY service lines, geographies, and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We'll introduce you to an ever-expanding ecosystem of people, learning, skills, and insights that will stay with you throughout your career. - Continuous learning: You'll develop the mindset and skills to navigate whatever comes next. - Success as defined by you: We'll provide the tools and flexibility so you can make a meaningful impact, your way. - Transformative leadership: We'll give you the insights, coaching, and confidence to be the leader the world needs. - Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs. EY exists to build a better working world, helping to create long-term value for clients, people, and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform, and operate. Working across assurance, consulting, law, strategy, tax, and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.,
Posted 3 weeks ago
10.0 - 14.0 years
0 Lacs
karnataka
On-site
You should have MBBS/PhD/MDS/BDS/MPharm/PharmD education qualification with 10 to 12 years of experience in writing Clinical & Regulatory documents supporting global filings (CTD Module 2 and Module 5). As a Medical Writer, your role will involve handling complex Medical Writing projects, providing review support for medical writing deliverables, training junior writers, and authoring a broad set of different clinical document types that support regulatory filings. You should have demonstrated excellence in focused/lean writing, lead cross-functional teams, understand the clinical development process, and possess effective communication, time management, organizational, and interpersonal skills. People management experience for more than 2 years is required along with the ability to work independently while maintaining communication with the Sponsors MW project manager. Your responsibilities will include preparing/reviewing clinical study reports, protocols, investigator brochures, submission documents, and other regulatory documents on investigational drugs in various stages of clinical development. You will apply lean authoring principles, coordinate document review activities, develop project plans, and work as an active member of cross-functional teams representing Medical Writing. Conducting literature searches, participating in department initiatives, researching regulatory requirements, and ensuring compliance with company training are also part of your responsibilities. You should have strong knowledge of regulatory guidelines/requirements, the ability to interpret data, apply scientific knowledge to support regulatory document writing, manage messaging for consistency, and provide insight based on previous experiences. Additionally, expertise in MS Word, document management systems, eApproval/signatures, and adaptability to new tools and technology are required. Capable of training writers/authors on the use of templates, guidelines, and tools is also essential for this role. This position is based in Bangalore, KA, IN.,
Posted 3 weeks ago
12.0 - 16.0 years
0 Lacs
maharashtra
On-site
As a Senior Director in the Credit Risk Review Group (CRRG), you will have the key accountability of reviewing and approving credit analysis conducted by junior team members. You will independently conduct end-to-end reviews of individual exposures when necessary. Your role will involve presenting analysis to senior management and peers, providing independent and contrasting views, and leading credit reviews and projects assigned within the CRRG Annual Plan. Additionally, you will support the Head of CRRG in plan development, work with co-Directors on credit review methodologies, and engage in reviews outside of corporate credit. Interface with regulators, manage portfolio monitoring, maintain stakeholder relationships, and produce commentary for senior management and governance committees. You will lead training sessions for the team on corporate credit and leveraged lending, contribute to the personal development of junior team members, and manage projects related to corporate credit. Essential skills for this role include a minimum of 12 years of financial services experience, particularly in investment or corporate banking, and at least 5 years of experience in credit sanctioning, underwriting, or credit risk within a large financial institution. You should also have 5+ years of experience in people management, project leadership, or consulting. Desirable skills and qualifications include expertise in corporate credit analysis, strong organizational skills, professional qualifications in finance or a risk-related discipline, and excellent communication skills. It is preferred that you have knowledge of industry sectors such as Technology/Media/Telecommunications, Industrials, or Natural Resources, and familiarity with credit processes, loan underwriting standards, and credit risk models. Holding senior-level credit approval authority and relevant certifications would be advantageous. The purpose of this role is to support the Risk Function in safeguarding the bank's financial and operational stability by identifying, assessing, mitigating, and monitoring risks across various business units. Your responsibilities include developing strategic risk direction, managing the risk department, and maintaining relationships with risk stakeholders. You are expected to provide expert advice, manage resources, adhere to risk policies, and influence decisions at a senior level. Demonstrating leadership behaviours and upholding Barclays values and mindset are essential for all colleagues in this role.,
Posted 3 weeks ago
4.0 - 10.0 years
0 Lacs
karnataka
On-site
As a successful candidate for this role, you should possess a Bachelor's degree in Electrical Engineering, Computer Engineering, Computer Science, or a related field, or have equivalent practical experience. You should have at least 10 years of experience in Camera ISP image processing or other multimedia IPs like Display or Video Codec. Additionally, you should have a solid background with System Verilog Assertions (SVA), assertion-based verification, and formal verification, with at least 4 years of experience in people management and employee development. Preferred qualifications for this position include a Master's degree or PhD in Electrical Engineering, Computer Engineering, or Computer Science, focusing on computer architecture. It would be advantageous to have experience in low-power design verification, working with RTL design and integration teams to enhance team productivity and velocity, and collaborating with software teams to define hardware/software interfacing. Join our team that is dedicated to pushing boundaries and creating custom silicon solutions to drive Google's direct-to-consumer products into the future. You will play a crucial role in innovating products that are beloved by people worldwide, shaping the next generation of hardware experiences with superior performance, efficiency, and integration. As part of our mission to organize the world's information and make it universally accessible and useful, we combine the expertise of Google AI, Software, and Hardware to develop groundbreaking technologies. Our goal is to make computing faster, seamless, and more powerful, ultimately enhancing people's lives through technology. In this role, your responsibilities will include leading a team of individuals, setting and communicating individual and team priorities aligned with organizational goals, providing regular performance feedback and coaching, collaborating cross-functionally to debug failures and ensure design functional correctness, devising test plans and verification strategies, planning the verification of complex Camera ISP hardware IPs, and creating advanced verification environments using System Verilog and UVM. If you are passionate about driving innovation, working on cutting-edge technologies, and contributing to the advancement of hardware experiences, we invite you to join us on this exciting journey.,
Posted 3 weeks ago
10.0 - 14.0 years
0 Lacs
karnataka
On-site
As a Production Planning and Control (PPC) Manager, your main responsibility is to develop a production plan, budget, and timelines according to production specifications. You will be overseeing production planning and management activities within the organization, ensuring timely delivery and optimal utilization of resources like manpower, machines, and materials. Conducting daily meetings to track production schedules, resolving production issues, and coordinating with different departments are also key aspects of your role. You will be calculating material requirements based on Bill of Materials (BOM) and consumption rates, raising material requisitions to Procurement, and coordinating with the Stores team for inventory control. Analyzing machine capacity, manpower availability, and identifying bottlenecks to propose solutions for capacity optimization will also be part of your responsibilities. Monitoring daily production output, tracking key production Key Performance Indicators (KPIs), and generating Management Information System (MIS) reports on production status will be crucial in your role. Collaborating with Quality, Design, and Supply Chain Management (SCM) teams to address deviations or design changes, participating in New Product Development (NPD) meetings, and supporting audits with relevant documentation are essential for cross-functional collaboration. Ensuring efficient planning to reduce production downtime, minimizing inventory holding costs through Just-In-Time (JIT) planning, and contributing to cost-saving initiatives via lean planning and waste reduction are also expected from you. Your knowledge and skills in product knowledge, process knowledge, planning, execution, coordination, people management, financial budgeting, and relationship management will be instrumental in delivering on your accountabilities. A formal education requirement for this role is a Bachelor's Degree in Mechanical Engineering, with a minimum of 10+ years of experience in PPC, preferably in the Automotive industry. Your ability to maintain and update production data in ERP/SAP systems, ensuring real-time tracking of job cards, Work-In-Progress (WIP) status, and material consumption, will play a vital role in the smooth execution of production activities. Your expertise and experience in production planning and control will contribute significantly to meeting production targets and ensuring customer satisfaction.,
Posted 3 weeks ago
5.0 - 9.0 years
0 Lacs
hyderabad, telangana
On-site
As a Manager in the Benefits Support Services team at TriNet, you will be leading a specialized function within the benefits operations. Your role will involve strategic planning, team leadership, process optimization, and ensuring customer satisfaction. Strong analytical thinking, cross-functional collaboration, and the ability to manage high-performing teams across different time zones will be crucial for success. You will also be instrumental in implementing new systems and processes to enhance service delivery and client retention. Your team will be responsible for managing various HR and benefits-related processes, including employee data updates, benefits reporting, service orders, and rehires. Key responsibilities will include COBRA administration and compliance, FSA/HSA claims processing, 401(k) plan support, and end-to-end Leave of Absence (LOA) management. Handling escalations, coordinating with third-party vendors, ensuring data accuracy, and maintaining compliance with regulatory standards will be essential tasks. Attention to detail, effective communication, and the ability to manage multiple workflows will be critical in this role. Responsibilities: - Lead day-to-day planning and execution of a specific benefits discipline - Collaborate with internal teams for an efficient support model - Handle complex escalations and provide direct customer support - Monitor service metrics for high customer satisfaction - Mentor and coach team members for career growth - Ensure adherence to schedules and performance standards - Recommend feedback mechanisms for improvement - Support implementation of new systems and processes - Provide input on changes to policies and procedures Qualifications: - Education: Bachelor's/Master's degree in HR, Business Administration, or related field (required); MBA (preferred) - Experience: 8+ years overall, with 5 years in benefits administration or HR operations; 2+ years in a People Management role; PEO or HR outsourcing experience is a plus - Certifications: CEBS, SHRM-CP/SCP, Lean Six Sigma Certification - Skills & Competencies: Proficiency in benefits administration platforms and Microsoft Office Suite, strong analytical and problem-solving skills, excellent communication and interpersonal abilities, ability to manage distributed teams, organizational and time management skills, experience in strategic planning and project execution, ability to drive change and foster a collaborative team culture Work Environment: You will work in a clean, pleasant, and comfortable office setting. This position is 100% in-office. TriNet reserves the right to change or modify job duties and assignments as needed. The above description may not cover all aspects of the position, and functions may vary based on business requirements.,
Posted 3 weeks ago
4.0 - 8.0 years
0 Lacs
delhi
On-site
You will be joining Bain & Company, a renowned management consulting firm that collaborates with ambitious change makers worldwide to shape the future. As part of the Global Business Services (GBS) network, you will be part of a team of over 1000 professionals in operations, HR, finance, legal, tech, marketing, research, and data analytics, supporting Bain's offices globally. Your role will involve assisting in driving new projects, process efficiencies, process transitions, standardization, harmonization, and automation to implement Regional Finance Center (RFC) strategies. Your responsibilities will include ensuring GST compliance by preparing, reviewing, and filing GST returns, managing GST reconciliations, addressing GST notices, and advising on GST implications. You will also handle TDS/WHT compliance, audits, tax assessments, and litigation. Additionally, you will manage team scope, project management, internal and external audits, and various accounting and finance activities, such as GL, R2R, tax, and treasury activities. Key requirements for this role include strong accounting knowledge, ERP experience (preferably SAP), excellent MS-Excel skills, ability to work under pressure, transition experience, and exposure to various accounting processes. You should possess good presentation skills, be proactive in taking initiatives, and have strong people management abilities. Other requirements include willingness to work in shifts, excellent client management skills, exposure to account management, and proficiency in ad-hoc reporting and analysis. In terms of personal specifications, you should demonstrate a high degree of accuracy, attention to detail, analytical thinking, professionalism in handling confidential information, and strong service ethic. You should be adaptable, prioritize conflicting deadlines, have excellent communication skills, and be enthusiastic, dedicated, and committed to meeting deadlines. Being a strong team player, working in a fast-paced environment, and understanding complex reporting relationships are essential qualities for this role. Qualifications and capabilities required for this position include being a CA or equivalent with 3-7 years of relevant experience in Indian tax compliance. You should have a strong knowledge of GST law, Income Tax Act, assessment procedures, general accounting, R2R, advanced Excel skills, and proficiency in English. Experience in SAP, exposure to international markets, multinational setups, process transitions, and revenue-related activities are desirable but not essential for this role.,
Posted 3 weeks ago
3.0 - 7.0 years
0 Lacs
haryana
On-site
As a People Manager with a focus on Real-Time Adherence (RTA), your primary responsibility will be to manage and own the service level delivery in accordance with the Statement of Work (SOW) of the process. It is crucial to maintain RTA staffing levels based on the business requirements to ensure optimal performance. You will be expected to create and share reports with zero errors, meeting the specific needs of the business. Root Cause Analysis (RCA) for any deviations in Service Level Agreements (SLA) both on an intraday and end-of-day basis must be conducted and shared with Operations (Ops) or Workforce Management (WFM) leadership promptly for review. Ensuring that all activities and Key Result Areas (KRAs) are executed by the team with 100% accuracy and without delays is essential. Addressing ad hoc requests based on business needs and consistently challenging the status quo by thinking innovatively to drive process improvement ideas and projects are integral parts of this role. You will be required to deliver and complete a minimum of one project idea, whether a new concept or an enhancement to existing Business-As-Usual (BAU) activities, every quarter. Any anomalies in projects or processes should be highlighted to Ops/WFM leadership. Effective stakeholder management to avoid escalations and ensuring zero escalations, along with efficient team management to ensure cross-skilling across the team to prevent single points of failure, are key responsibilities. Upholding integrity and discipline, and compliance with CTS policies for yourself and the team, is paramount for success in this role.,
Posted 3 weeks ago
8.0 - 12.0 years
0 Lacs
karnataka
On-site
As a SAP FLM - Project Delivery with at least 8 years of experience, you will be responsible for managing the SS FLM group to ensure timely and accurate customer deliveries. Your role will involve reviewing support execution and reporting on various accounts, providing direction and guidance to the team as necessary. It will be crucial for you to maintain a high level of competence and operational excellence within the team, making critical business decisions to meet customer expectations. Additionally, you will serve as the escalation point of contact for respective Account DMs. In this position, you will be accountable for driving continuous improvements and overall delivery excellence while also managing people within the team. This includes coordinating with GRM/VMG/TA for timely fulfillments, allocating resources and workload according to delivery requirements, and achieving benchmark utilization of resources across the SS pool. You will be responsible for conducting periodic reviews, recognition, and rewards for SS resources, as well as managing resource attrition and retention. Furthermore, you will work closely with HR/IT/Admin and other support functions to create a conducive work environment for the team. Your responsibilities will also encompass ensuring SLA adherence, daily tracking, and ticket updates to meet the required service levels. Company Name: VARITE INDIA PRIVATE LIMITED About The Client: VARITE's client is a global IT services and consulting company headquartered in Tokyo, Japan, offering a wide range of IT services, including application development, infrastructure management, and business process outsourcing. The client's consulting services cover business and technology, while their digital solutions focus on transformation and user experience design. They specialize in data and intelligence services, with a strong emphasis on analytics, AI, and machine learning. Additionally, their cybersecurity, cloud, and application services complete a comprehensive portfolio designed to meet the diverse needs of businesses worldwide. To Apply: Interested candidates can submit their resumes by using the apply online button on this job post. About VARITE: VARITE is a global staffing and IT consulting company that provides technical consulting and team augmentation services to Fortune 500 Companies in the USA, UK, Canada, and India. VARITE serves as a primary and direct vendor to leading corporations in various industries, including Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services. Unlock Rewards: Refer Candidates and Earn. If this opportunity is not suitable for you, please consider sharing it with your network. VARITE offers a Candidate Referral program, where you can earn a one-time referral bonus based on the scale provided if the referred candidate completes a three-month assignment with VARITE. Experience Required - Referral Bonus 0 - 2 Yrs. - INR 5,000 2 - 6 Yrs. - INR 7,500 6 + Yrs. - INR 10,000,
Posted 3 weeks ago
5.0 - 10.0 years
0 Lacs
pune, maharashtra
On-site
The Mortgage Underwriting Manager must have a solid background in managing the eligibility of loan applications for residential mortgages (1-4 family) loans. This pivotal role involves analyzing and verifying loan applications, scrutinizing the 4 Cs, assessing risks, and determining loan eligibility. It is essential to ensure the smooth, accurate, and timely flow of information and documentation to provide quality and efficient services. Key responsibilities include having a deep understanding of mortgage underwriting and Agency automated underwriting systems, familiarity with agency guidelines and internal lender guidelines, comprehensive analysis of various types of income and assets, and meticulous management of credit, income, and assets to evaluate individual risk. The Manager is also responsible for overseeing property documentation, maintaining knowledge of loan product guidelines and industry regulations, and contributing to the prevention and resolution of mortgage fraud. Moreover, the role involves driving continuous improvement in transaction quality and delivery, managing key performance indicators, evaluating the effectiveness of quality interventions, enhancing quality management processes, and ensuring compliance with audit SLAs. The Mortgage Underwriting Manager must provide constructive feedback, support recruitment teams, facilitate audits, and follow-ups to maintain quality and compliance standards. The ideal candidate should possess Six Sigma Green Belt certification, effective people management skills, the ability to drive initiatives to completion, and strong analytical and quantitative skills. Excellent communication skills are crucial for managing client and leadership interactions. Proficiency in transaction quality systems, tools, and technologies is required, along with process-oriented thinking, decision-making abilities, and the capacity to meet deadlines in a 24X7 work environment. Qualifications for this role include a Bachelor's Degree, a minimum of 10 years of experience in US residential mortgage underwriting, and at least 5 years of experience in transactional quality. This position is located in Pune, India.,
Posted 3 weeks ago
5.0 - 9.0 years
0 Lacs
karnataka
On-site
As an Associate at DWS- TPG Securities in Bangalore, India, you will play a crucial role in providing operational support for investments made by DWS on behalf of clients investing in global markets. You will lead the day-to-day operations to ensure timely and accurate confirmation and settlement of trades, supporting clients, portfolio managers, and trading desks. Your responsibilities will include supervising and overseeing the TPG Securities team in Bangalore and Pune, managing the end-to-end workflow of the TPG Securities process, and coordinating with various stakeholders such as brokers, custodians, and market agents. To excel in this role, you should have a strong understanding of the security trade lifecycle and market specifications for equities and fixed income products. Knowledge of other products such as derivatives, OTC, ABS, MBS, and CSDR will be advantageous. You will be expected to provide expert opinions on security trade settlements, manage a team of 8-10 members, and lead efficiency projects. Effective communication, people management skills, and the ability to work with multiple stakeholders are essential for success in this position. You will enjoy benefits such as a best-in-class leave policy, gender-neutral parental leaves, flexible working arrangements, sponsorship for industry-relevant certifications, and comprehensive insurance coverage for you and your dependents. Continuous training and development opportunities, coaching from experts, and a culture of continuous learning will be provided to support your career progression. If you have in-depth knowledge of the securities trade lifecycle, project management skills, and experience in people management and performance review appraisals, along with excellent communication skills and the ability to work with various security types and markets, you are encouraged to apply for this role. Deutsche Bank Group fosters a positive, fair, and inclusive work environment where employees are empowered to excel together every day. Visit our company website for more information and join us in celebrating the successes of our people as part of the Deutsche Bank Group.,
Posted 3 weeks ago
5.0 - 9.0 years
0 Lacs
chennai, tamil nadu
On-site
NTT DATA is looking to hire a Field Tech Supervisor -Technical Support Team Lead to join their team in Chennai, Tamil Nadu, India. As a part of this inclusive and forward-thinking organization, you will be responsible for managing a team of technical support specialists, providing support, supervising staff, and offering mentorship in tech support and service delivery. Your role will involve implementing best practices in help desk and IT support, ensuring that policies and procedures are followed. By managing and facilitating meetings, you will help improve team performance, service quality, and product quality. You will also review IT contractual service catalogs to ensure that services are delivered in accordance with the contract and meet SLAs and KPIs. To be successful in this position, you should have 5-7+ years of experience in IT Service delivery and people management. You should be adept at building, managing, and motivating teams, ensuring contractual SLA adherence, and working closely with client managers to plan project needs. Coaching team members to enhance their skills and performance will also be a part of your responsibilities. As a Field Tech Supervisor, you should possess good negotiation skills and excellent verbal and written communication skills. NTT DATA is a trusted global innovator of business and technology services, committed to helping clients innovate, optimize, and transform for long-term success. With a diverse team of experts in over 50 countries, NTT DATA offers services including business and technology consulting, data and artificial intelligence, industry solutions, as well as application development, infrastructure management, and connectivity solutions. Join NTT DATA, a part of the NTT Group, and be a part of a company that invests in R&D to drive organizations and society confidently into the digital future. Visit us at us.nttdata.com.,
Posted 3 weeks ago
12.0 - 16.0 years
0 Lacs
maharashtra
On-site
As a Technology Recruitment Business Partner at our firm, you will be responsible for providing lateral recruitment support to the Technology Division's assigned client groups. Your role will involve collaborating closely with HR colleagues, coaching recruiters and BU managers on recruitment policies and processes. In the Human Capital Management division, we focus on attracting, retaining, rewarding, and developing a talented global workforce to ensure their success. This Vice President level position within the Talent Acquisition team will require you to offer full lateral recruitment support to hiring managers in the designated client groups. Morgan Stanley, a global leader in financial services since 1935, operates in over 40 countries, continuously evolving to better serve clients and communities worldwide. Your responsibilities in this role will include: - Acting as a talent advisor to business units and HR colleagues. - Working with Business heads to forecast staffing needs. - Developing hiring and talent attraction strategies, including sourcing channels and diversity initiatives. - Managing a team of recruitment professionals, enhancing their capabilities, and achieving hiring Key Result Areas (KRAs). - Ensuring compliance with labor laws and internal HR policies during the hiring process. - Managing vendor relationships with external recruitment agencies or platforms. - Leading initiatives and providing support across regions or businesses. - Using data and analytics to enhance recruitment outcomes and processes. To excel in this role, you should possess: - Excellent verbal and written communication skills. - Experience in IT/Technology hiring. - Strong time management and stakeholder management abilities. - People management experience. - Knowledge of any recruitment Applicant Tracking System (ATS). - A Bachelor's or Master's degree. - 12+ years of recruitment experience with exposure to FinTech hiring. - 2-3 years of experience in a managerial or leadership role. At Morgan Stanley India, we support the firm's global businesses across various sectors, including Institutional Securities, Wealth Management, Investment Management, Technology, Operations, Finance, Risk Management, Legal, and Corporate Services. With established campuses in Mumbai and Bengaluru since 1993, we offer a unique culture at Morgan Stanley India. Morgan Stanley is committed to delivering top-notch service and maintaining excellence while upholding values such as client focus, integrity, innovation, diversity, and inclusion. We provide a collaborative and supportive environment where employees are empowered to work alongside talented individuals. Our diverse workforce is supported with comprehensive employee benefits and opportunities for career growth within the organization. Morgan Stanley is an equal opportunities employer, fostering an inclusive environment where individuals can reach their full potential based on skills and talents, irrespective of background. Our commitment to diversity and inclusion is demonstrated through our recruitment and advancement practices, ensuring a culture of belonging for all.,
Posted 3 weeks ago
12.0 - 16.0 years
0 Lacs
karnataka
On-site
The role of a Project Management Lead at KGDC involves various key responsibilities and tasks to ensure successful project delivery and operational efficiency. Your main responsibilities include building positive relationships with the US Global Deployment team, understanding business nuances, contributing to strategic objectives, and providing leadership by researching trends and industry best practices. You will be leading GDC PMO activities such as Real Estate optimization, office management, event coordination, IT inventory requirements, and travel management. Collaborating with various teams, including Operations and Real Estate, to ensure timely delivery of GDC requirements will be a crucial part of your role. Additionally, you will work with the US and India mobility teams to devise plans for long-term rotational deployments, contribute to structuring and executing key projects, monitor performance against budgets, and engage in special projects as assigned by the Managing Director. Effective communication and coordination skills are essential for collaborating with multiple teams and stakeholders in a virtual, multi-cultural environment. Upholding personal integrity, avoiding work that does not align with firm capabilities, and adhering to risk management criteria are paramount. As a Project Management Lead, you will be responsible for conducting regular meetings with staff, identifying development needs, promoting organizational values, and engaging in cross-functional communication. Ensuring projects are delivered accurately and on time, providing training on risk aspects, and empowering the team to upgrade skills are key performance indicators for this role. To excel in this position, you must have a graduate degree (MBA and PMP certification preferred) along with 12 to 16 years of experience, including 10 years of project management experience. Proficiency in MS Office Suite, collaboration and stakeholder management, problem-solving, people management, and project management skills are essential for success in this role at KGDC.,
Posted 3 weeks ago
15.0 - 19.0 years
0 Lacs
maharashtra
On-site
As a Head of User Acceptance Testing at Morgan Stanley India, you will be responsible for leading and managing a large team of UAT testers and Test Leads across different Platforms Areas. Your team will functionally own and execute UAT for global Wealth Management platforms from India, which are utilized by financial advisors, branch managers, support professionals, and clients. In this role, you will be accountable for testing a portfolio of strategic, tactical, and risk development work amounting to over $500M. You will serve as an escalation point for both the team and US-based Platforms partners, managing fungibility within the testing team and overseeing shifts and knowledge transfer based on changing priorities. Your key responsibilities will include establishing consistent practices and definitions for testing and test documentation, with a focus on Strategy & Planning, Execution & Coordination, Stakeholder communication, Sign-offs & Risk Management. Your role will involve working closely with leads in various silos to establish UAT strategy and success criteria, participate in fleet planning and testing engagement, and partner with Technology QA Testing Leadership to ensure efficient Division of Labor. You will also be responsible for identifying and driving process improvements, enhancing efficiencies, and fostering a culture of excellence with the goal of achieving zero production defects. As the Head of UAT, India, you will be required to establish and manage a large organization of testers and test leads, invest in top talent, onboard and train new resources, and promote individual growth and development within the UAT team. Additionally, you will need to collaborate effectively across different groups, manage competing demands, identify dependencies, and keep partners informed. Your role will also involve setting a cultural tone for the organization, creating a team-oriented environment, and developing clear career paths for testers to reduce attrition. The ideal candidate for this role should have a minimum Bachelor's degree in finance, economics, technology, or a related field, along with at least 15 years of relevant QA/UAT experience and 5+ years of people management experience. Strong knowledge of UAT and software testing methodologies, Agile practices, and Test Management Tools is required. Excellent communication, stakeholder management, problem-solving, and analytical skills are essential, as well as proficiency in Microsoft Office tools. Experience in Automation testing is a plus. At Morgan Stanley, we are committed to providing a supportive and inclusive environment where all individuals can maximize their full potential. Our diverse and talented workforce reflects a variety of backgrounds, talents, perspectives, and experiences. We are dedicated to recruiting, developing, and advancing individuals based on their skills and talents, and we offer attractive employee benefits and perks to support our employees and their families. Join us at Morgan Stanley and be part of a team of relentless collaborators and creative thinkers who are empowered to make a global impact on the business.,
Posted 3 weeks ago
8.0 - 12.0 years
0 Lacs
noida, uttar pradesh
On-site
As an employee at Iris Software, you will have the opportunity to work in a dynamic and innovative environment, being part of one of India's Top 25 Best Workplaces in the IT industry. You will have the chance to contribute to cutting-edge technology solutions and be a part of a fast-growing IT services company that prides itself on providing a supportive and award-winning work culture that values your talent and career aspirations. Iris Software is committed to being our clients" most trusted technology partner and the preferred choice for top industry professionals to reach their full potential. With a team of over 4,300 associates located across India, U.S.A, and Canada, we specialize in technology-enabled transformations for enterprise clients in various sectors such as financial services, healthcare, transportation & logistics, and professional services. Joining Iris Software means being valued, inspired, and encouraged to be your best. We invest in creating a culture where employees feel appreciated, can explore their capabilities, and have opportunities for personal and professional growth. Our Employee Value Proposition (EVP) revolves around the concept of "Being Your Best," which entails being challenged by inspiring work, empowered to excel and advance in your career, and being part of a culture that recognizes and nurtures talent, enabling everyone to discover and showcase their best selves. As a Java Developer at Iris Software, you will be responsible for hands-on development using Java, Spring Boot, and Microservices. You must possess a strong understanding of design concepts and patterns, with the ability to apply them in real-world scenarios. Familiarity with Microservices architecture is a plus. In this role, you will oversee the delivery management of software services engagements for an investment banking/ capital markets client, ensuring quality, predictability, profitability, compliance, and customer satisfaction. You will collaborate with account managers to develop account strategies, establish effective program management frameworks, and drive business growth by identifying new opportunities and supporting sales pursuits. Additionally, you will be responsible for people management, talent development, and succession planning within the account, as well as providing thought leadership in delivery, methodology, technology, or business domains. Mandatory competencies for this role include proficiency in Core Java (Java 8+), API Middleware - Microservices, and Java Middleware - Springboot. As an Iris Software employee, you will have access to a range of perks and benefits designed to support your financial, health, and well-being needs, promoting a balanced and fulfilling professional and personal life. Embrace the opportunity to work at a company that prioritizes its employees" success and happiness, and join us on our journey of innovation and growth.,
Posted 3 weeks ago
5.0 - 9.0 years
0 Lacs
maharashtra
On-site
You will be responsible for developing knowledge and experience in the engineering aspects of API manufacturing processes to provide day-to-day support for the API Manufacturing operation as a process engineer. Additionally, you will be involved in identifying, developing scopes, and supporting the execution of key strategic capital project improvements and operational excellence projects within the department. Coordinating the implementation of the API Process Risk assessment program and justifying a prioritized 3-year investment plan for the department will also be part of your role. When needed, you will support investigations, root cause analysis, and CAPA development for quality and safety deviations related to the engineering aspects of API production. Furthermore, providing engineering subject matter expert input to quality audits will be expected from you. You should possess strong project management skills, well-developed communication skills, high levels of initiative, self-motivation, and energy. Strong leadership and people management skills are necessary, along with being highly organized and effective at working to deadlines. Attention to detail, commitment follow-through, sound judgment, and the ability to balance big picture thinking with a risk management focus are crucial competencies for this role. The essential qualifications include a Bachelor's degree in a relevant discipline, and while a formal Project Management qualification would be desirable, it is not essential. Candidates with experience in leading projects and a solid understanding of key API manufacturing processes will be preferred. Piramal Group, with a three-decade history, pursues a strategy of both organic and inorganic growth, driven by core values and a commitment to inclusive growth. The group ensures equal employment opportunities based on merit, considering qualifications, skills, performance, and achievements. The employment decisions are made without discrimination and with equal opportunity for all applicants and employees. Piramal Pharma Solutions (PPS) is a Contract Development and Manufacturing Organization (CDMO) offering comprehensive solutions across the drug life cycle through a globally integrated network of facilities. PPS provides various services ranging from drug discovery solutions to commercial supply of APIs and finished dosage forms. Specialized services like the development of highly potent APIs, antibody-drug conjugations, and biologics are also offered. PPS is known for its experience across varied technologies and is a trusted service provider for innovators and generic companies worldwide. This full-time position in API Technology is located at Whalton Road, Morpeth, United Kingdom.,
Posted 3 weeks ago
5.0 - 9.0 years
0 Lacs
tiruppur, tamil nadu
On-site
You are an experienced Factory Manager responsible for overseeing and managing the entire garment production process. Your main focus is to ensure timely delivery, maintain quality standards, and efficiently plan production while collaborating with internal departments and keeping the Managing Director updated. Your responsibilities include planning, managing, and monitoring day-to-day production activities, handling manpower planning, shift scheduling, and meeting productivity targets. You will coordinate with the Merchandising team for order planning, pricing approvals, and delivery timelines. Monitoring production efficiency, identifying areas for improvement, and implementing corrective actions are crucial aspects of your role. You will also track fabric & trim availability to prevent production delays, control rejections, reworks, and quality issues, and maintain clear communication with all departments. As a Factory Manager, you must ensure compliance with standard operating procedures, provide regular updates and reports to the Managing Director, and handle supplier visits to ensure smooth operations. Strong leadership and people management skills, knowledge of garment manufacturing processes (especially knits), ability to work under pressure, good coordination, and communication skills are essential for this role. Familiarity with production tracking systems/ERP is considered an added advantage. This is a full-time position that requires you to be present in person at the work location. If you possess the required skills and experience, contact HR at 8015091721 for further details. The benefits include Provident Fund. If you are looking for a challenging role where you can utilize your leadership skills and garment production expertise to drive operational efficiency and quality standards, this Factory Manager position is the right fit for you.,
Posted 3 weeks ago
8.0 - 12.0 years
0 Lacs
karnataka
On-site
As a Team Manager at Trimont, you will play a crucial role in overseeing the covenant monitoring process and the new loan boarding process. Your responsibilities will include managing a team of up to 15 Full-Time Equivalents (FTEs) and ensuring the completion of loan covenants per Service Level Agreement (SLA). You will be accountable for all aspects of business delivery, stakeholder engagement, and people management. Your role will involve working closely with team members to ensure smooth operations, handle escalations effectively, and provide guidance and feedback for team members to perform their duties efficiently. You will be responsible for managing the workflow between India and US teams, monitoring productivity and quality, and fostering a collaborative environment to achieve key performance indicators. To excel in this position, you should hold a PG degree in commerce and management, possess 8-10 years of experience in multinational corporations, particularly in the banking sector, and have at least 1 year of people management experience or a similar leadership role. Directly supervising team members, having knowledge of commercial mortgage servicing or banking, and driving and motivating team members to achieve productivity targets are essential qualifications. Additionally, your role will involve managing multiple teams across different locations, supporting process expansion and new hire training, implementing best practices, and enhancing staff effectiveness through development opportunities. You will be required to communicate effectively with managers in India and the US, conduct performance reviews, and contribute to business transitions and analysis of complex data. Desired qualifications include certification in Commercial Mortgage Servicing, attention to detail, multitasking abilities, and a track record of identifying process improvements. You should also demonstrate proficiency in managing workload between multiple US teams and operating hours, as well as a commitment to maintaining risk and compliance frameworks. Trimont is committed to fostering diversity in the workplace and is an equal opportunity employer. We support individuals with disabilities during the application process and ensure a drug-free policy in our work environment to promote safety and productivity for all team members.,
Posted 3 weeks ago
5.0 - 9.0 years
0 Lacs
thane, maharashtra
On-site
You should be capable of managing a team of 10-15 interior designers effectively. You will drive the Design Process transformational Roadmap to ensure smooth project execution and meet the monthly team targets for design sign-offs. It will be your responsibility to define and implement strategic initiatives to maintain the success of Business Excellence practices. You must focus on fostering team spirit and high morale in the business environment. Collaborating with cross-functional teams to ensure timely project delivery with the required quality will also be part of your role. Additionally, you will need to ensure that operational processes align with operational methodology by conducting periodic audits and analyzing various sources like dashboards, audit observations, troubled account lists, and action plan trackers. As for the required experience, skills, and qualifications, you must be a self-motivated individual capable of taking up challenges to achieve corporate goals. Possessing strong interpersonal skills to manage a team and having experience working in a fast-paced and dynamic business environment are crucial. You should have prior experience in handling teams in a cross-functional business setup and possess excellent command of advanced Microsoft Excel. Strong team management, people management skills, client focus, organizational skills, process orientation, and analytical capabilities are essential. Demonstrating exceptional leadership skills will further enhance your profile for this role.,
Posted 3 weeks ago
13.0 - 20.0 years
15 - 20 Lacs
Navi Mumbai
Work from Office
As a passionate recruiting leader, he/she will develop an effective and aggressive talent acquisition function by ensuring timely fulfillment of the human capital requirements, providing an outstanding experience to both internal and external customers and building a strong employer brand globally Role & responsibilities Handle an effective recruitment team focusing on hiring lateral roles for multiple geographies Partner with Business, HR Business Partners and Resource Management Group in identification and prioritization of current & future talent needs, and the deployment of requisite recruiting strategy for fulfilment. Adhere to recruitment budgets and overall resourcing cost Manage key ratios of TAT, CPH, Joining Ratio, Referral contribution and infant attrition Monitor progress against the hiring and recruiting plans, and identifying ongoing areas of improvement and associated actions Monitor and review recruiting KPIs to identify opportunities to improve performance results within the business Develop & manage strong search partners and assessment tools Ensure key business stakeholders are delighted with the right talent acquisition partnership model Support leadership efforts to drive recruitment performance and effectiveness Partner with Marketing to develop and drive a strong employer brand on social media channels deployed for recruitment, positioning as an employer of choice. Preferred candidate profile Minimum 13 years of experience in Talent Acquisition with strong exposure towards BPO hiring Experience working on hiring for lateral roles Strong team management experience Must be a Graduate
Posted 3 weeks ago
8.0 - 13.0 years
20 - 30 Lacs
Bengaluru, Delhi / NCR
Hybrid
Job ID: 35703 Job Level: M2 Job Location: Open Function: People & Culture Employment Type: FTC 1 Year, Maternity Cover Why we need this role This is a 1 year interim position covering Maternity Leave. Leading a small international team you will help us to continue our journey to build and grow our analytics capability. In this pivotal role, you will be building on existing foundations to deliver data-driven insights that inform strategic HR decisions across the globe. This is a unique opportunity to make a meaningful impact in a growing function, contributing to the development of tools, processes, and reporting that support our global workforce. We are looking for someone who brings their own fresh thinking and a proactive mindset, someone whos excited to create new solutions, drive innovation, and introduce compelling, insight-driven storytelling Join us and you will be part of a fast-growing community of like-minded experts to grow and learn alongside you in your career. What you will do Manage the People Analytics activities across all areas of HR and build effective and collaborative partnerships with stakeholders. Work with HR business partners and leaders of the different HR COI’s to understand their objectives and establish their reporting needs and key performance indicators. Support the team to introduce visualisation and the use of Power BI adapting current dashboards and creating new solutions making insights digestible. Introduce analytical methodologies using storytelling to describe trends, patterns and insights. Influence and partner with a wide range of cross-functional stakeholders from within the HR, Colt CEO Office, IT, Finance, Data Office, Projects & Process Transformation team, as well as the wider business, to design and implement robust, globally scalable HR solutions. Work with stakeholders to build a strategy for data and analytics. Lead ad hoc projects as required, working in partnership with global stakeholders, including on-time closure of Audit actions. Champion insight driven approaches to problem solving, decision-making, and help to enhance the data and insight culture across the business. Outline, establish and ensure the delivery of high quality and timely HR reporting products to the respective HR teams. Own the development of the Global HR reporting and analytics roadmap. Ensure reporting processes and items are fully documented. Ensure appropriate access and privacy controls are in place for all reporting products within HR. Develop the Global People Analytics team members through exposure to transformation initiatives and direct coaching to maintain a high performing team. What we're looking for Skills & Experience People Analytics Leadership Experience Experience leading small to mid-sized analytics teams or cross-functional project teams. Strong program management skills: managing global initiatives, timelines, and deliverables. Proven track record of developing team capability, using data to solve HR problems: workforce planning, retention modelling, employee sentiment analysis, etc. HR Domain Expertise In-depth understanding of People functions: talent acquisition, performance management, engagement, attrition, DEI, learning & development. Familiarity with global HR practices, legal considerations, and cultural nuances. Data & Analytical Skills Proficiency in tools like SQL, Python, or R for data analysis. Expertise in HRIS systems (e.g. SAP SuccessFactors, Workday, Oracle Fusion), survey platforms (e.g. Qualtrics, Glint), and data visualization tools (e.g. Power BI, Tableau). Ability to build and interpret statistical models, predictive analytics, and advanced dashboards. Strategic & Consulting Skills Experience working closely with senior HR and business leaders to shape people strategies. Ability to influence stakeholders, present complex data clearly, and connect analytics to business outcomes. Strong storytelling skills using data. High emotional intelligence (EQ) and resiliency. . Qualifications Preferred Degrees: Statistics, Data Science, Organizational Psychology, Business Analytics, or related fields. Expertise in HRIS systems (e.g. SAP SuccessFactors, Workday, Oracle Fusion), survey platforms (e.g. Qualtrics, Glint), and data visualization tools (e.g. Power BI, Tableau). Proficiency in tools like SQL, Python, or R for data analysis. Experience in supporting setup of big data / data lake /data warehousing (e.g. GCP, AWS, Azure) for HR desirable. What we offer you: Looking to make a mark? At Colt, you’ll make a difference. Because around here, we empower people. We don’t tell you what to do. Instead, we employ people we trust, who come together across the globe to create intelligent solutions. Our global teams are full of ambitious, driven people, all working together towards one shared purpose: to put the power of the digital universe in the hands of our customers wherever, whenever and however they want. We give our people the opportunity to inspire and lead teams, and work on projects that connect people, cities, businesses, and ideas. We want you to help us change the world, for the better. Diversity and inclusion Inclusion and valuing diversity of thought and experience are at the heart of our culture here at Colt. From day one, you’ll be encouraged to be yourself because we believe that’s what helps our people to thrive. We welcome people with diverse backgrounds and experiences, regardless of their gender identity or expression, sexual orientation, race, religion, disability, neurodiversity, age, marital status, pregnancy status, or place of birth. Most recently we have: Signed the UN Women Empowerment Principles which guide our Gender Action Plan Trained 60 (and growing) Colties to be Mental Health First Aiders Please speak with a member of our recruitment team if you require adjustments to our recruitment process to support you. For more information about our Inclusion and Diversity agenda, visit our DEI pages. Benefits Our benefits support you through all parts of life, for both physical and mental health. Flexible working hours and the option to work from home. Extensive induction program with experienced mentors and buddies. Opportunities for further development and educational opportunities. Global Family Leave Policy. Employee Assistance Program. Internal inclusion & diversity employee networks. A global network When you join Colt you become part of our global network. We are proud of our colleagues and the stories and experience they bring – take a look at ‘Our People’ site including our Empowered Women in Tech.
Posted 3 weeks ago
5.0 - 10.0 years
4 - 5 Lacs
Lucknow
Work from Office
Hi Job Seekers We have an opportunity for the role of Assistant Manager Role in Lucknow for domestic Voice Process. Job Title: Assistant Manager Operations (E-commerce Voice Process) Location: Lucknow, Uttar Pradesh Industry: BPO / Customer Service (E-commerce Voice Support) Work Mode: Work from Office (Relocation assistance not provided) Employment Type: Full-Time, Permanent Open for PAN India Candidates willing to relocate to Lucknow About the Company We are a leading BPO partner for India’s top-tier e-commerce platforms. Known for operational excellence and customer-centric solutions, we deliver high-quality voice support across the country. To strengthen our growing team in Lucknow, we are looking for an experienced and dynamic Assistant Manager – Operations with a proven track record in managing large teams in the BPO and e-commerce voice process domain . Role Overview As an Assistant Manager – Operations , you will be responsible for driving team performance, enhancing operational workflows, and delivering excellent customer service across voice-based processes. You will be the bridge between leadership and the support floor, focusing on KPIs, compliance, team morale, and escalation management. Key Responsibilities Lead and manage voice-based customer service operations for an e-commerce process Drive SLA compliance across AHT, CSAT, FCR, and Quality metrics Manage a team of TLs, QAs, and CSRs to ensure consistent performance Conduct team reviews, performance appraisals, and development planning Manage shift schedules, rosters, and real-time floor operations Handle client communication and escalations effectively Identify operational gaps and implement continuous improvement initiatives Work closely with cross-functional departments (HR, QA, Training, WFM) Generate and share detailed reports with stakeholders and senior leadership Eligibility Criteria Minimum 5 years of experience in the BPO industry , specifically in customer service At least 2 years of relevant experience in an Assistant Manager role or similar capacity Must have handled voice-based e-commerce customer support processes Graduation in any stream is mandatory Excellent English communication, team leadership, and analytical skills Willingness to work in rotational shifts (6 days working) Immediate joiners or candidates with a notice period of less than 15 days preferred Compensation Annual Salary: Up to 5.5 LPA (based on current CTC and relevant experience) Quarterly Performance Bonus as per company policy Opportunity to work with one of India’s fastest-growing e-commerce support partners Interview Mode: Virtual Relocation: Candidates from PAN India are welcome (no WFH option) How to Apply Interested and eligible candidates can share their updated resume on WhatsApp with Homa at 9696714723 (If unavailable, kindly leave a message with the subject line: AM Lucknow – E-commerce Voice .) Stay Updated on More Openings WhatsApp Hiring Channel: https://whatsapp.com/channel/0029VaLXmHBEKyZFIm6giY0 #AssistantManagerJobs #BPOJobs #EcommerceSupport #VoiceProcess #LucknowHiring #CustomerServiceCareers #AMHiring #SeniorOperations #TeamHandling #PanIndiaHiring #ApplyNow #NaukriHiring #LeadershipRole #OperationsManager #VoiceSupportJobs
Posted 3 weeks ago
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