1114 People Management Jobs - Page 21

The Senior Territory Sales Executive for CSD/CPC at a leading FMCG company in Delhi is a key role responsible for driving the achievement of topline and bottom line targets in existing accounts and onboarding new national accounts across various archetypes (Industrial CSD/CPC). With 4 to 10 years of experience, you will lead BTL initiatives and strive to meet volume and value targets in the CSD/CPC channel. Your duties will include ensuring timely fulfillment and high fill-rate across CSD/CPC depots, coordinating with CSD agents for effective merchandising, and tracking innovation/NPD. You will be expected to list new products across canteens in coordination with the CSD Head Office, monitor key sales parameters, and build strong business relationships with CSD agents. Additionally, you will focus on maintaining commercial hygiene through finance meetings, claim release and settlement follow-ups, and new product listing. The role will also involve effective stakeholder management with CSD and CPC Head Office. To excel in this position, you should be a graduate/post-graduate with 4-12 years of experience in the Institution channel within an FMCG company. You must possess a proven understanding of sales and distribution systems, brand management, and brand P&L accounting. Previous experience in Institutional Sales Business, especially in managing CSD/CPC Business, will be advantageous. Strong leadership and people management skills are essential to effectively drive a large sales system.,

As the Head of Procurement & Contracting, your primary responsibility is to conceptualize and oversee the sourcing strategy for the assigned unit or projects. This involves procuring various direct materials and engineering materials to ensure the production of quality products that contribute to the growth and profitability targets of the O2C business. Your key responsibilities include collaborating with the leadership team to create the procurement strategy aligned with internal guidelines and developing the Annual Operating Plan (AOP) in consultation with the GMS team. You will oversee the end-to-end execution of functional plans, track achievements, and identify new initiatives or projects to meet future demands. Additionally, you will participate in the budgeting cycle, ensure efficient budget utilization, and stay updated on industry developments to implement best practices. In terms of procurement operations, you will focus on achieving product quality through cost-efficient and timely procurement within budget constraints. Collaboration with stakeholders for cost optimization, monitoring inventory levels, and overseeing escalations for supplier-related issues are also part of your responsibilities. You will guide the team in entering strategic contracts with OEMs and facilitate services for performance enhancement and cost reduction. Supplier management and development are crucial aspects of your role, including identifying potential suppliers, maintaining strong relationships, and reviewing supplier performance. You will create and enforce policies, processes, and procedures, promote innovation and continuous improvement, and ensure compliance with regulatory requirements. Risk management and people management are also essential components of your role. You will prepare for various risks that could impact procurement operations and ensure team readiness for emergencies. People management involves recruitment, retention, performance evaluation, mentoring, and development of the team. Success in this role will be measured by metrics such as timely placement of orders, procurement and delivery of materials, closure of audit points, compliance to processes, and training hours for the team. Your operating network includes internal departments such as Manufacturing, Business, Logistics, and Technology, as well as external stakeholders like Suppliers, Consultants, and Shipping Lines. To qualify for this role, you should have a bachelor's degree in Engineering (preferably in Chemical/Mechanical/Instrumentation/Electrical) and a master's degree in management. With over 25 years of experience, including 5-7 years in a leadership position, expertise in sourcing, procurement strategies, digital systems, legislative requirements, and commercial acumen are essential. Your career progression may lead to the role of Chief Procurement Officer (CPO), with feeder roles such as Sr. Team Lead - Materials.,

As a GM Administration & HR at Jalan Infrastructure LLP, you will leverage your 15 years of experience in the field, including at least 3 years in a GM or similar position. Your role will involve overseeing and coordinating various functions related to HR and Administration within the office. This includes integrating and aligning administrative, finance, sales and marketing, site coordination, vendor management, liaising, and PR activities with corporate standards. Your responsibilities will also include drafting and implementing policies and best practices to support the achievement of objectives and required standards. Additionally, you will be involved in project and site management, ensuring timely execution and effective people management strategies. To excel in this role, you must demonstrate exceptional interpersonal communication skills and possess strong leadership qualities. Your ability to work collaboratively with various teams and stakeholders will be crucial to the success of the organization. This is a full-time, permanent position based in Kolkata, West Bengal. The role offers benefits such as health insurance and Provident Fund, as well as a yearly bonus. The work schedule is during day shifts, and the work location is in person. If you are a dynamic and experienced professional with an MBA/PG in any subject and a passion for driving organizational success through effective administration and HR practices, we invite you to apply for this exciting opportunity at Jalan Infrastructure LLP.,

You will be joining Global BIFS Academy as an Operations Team Lead based in Nagpur. Your primary responsibility will be to oversee daily operations, manage a team, and ensure customer satisfaction. In addition, you will handle various operational tasks, analyze metrics to enhance performance, and maintain effective communication with team members and stakeholders. This is a full-time on-site position that requires immediate joiners. To excel in this role, you should possess strong customer satisfaction and communication skills, proficiency in operations management and people management, as well as strong analytical abilities. Experience in leading teams and managing operations is crucial, along with a Bachelor's degree in Business Administration, Management, or a related field. Prior experience in the banking or financial services industry would be advantageous. Your excellent organizational and multitasking skills will be key to succeeding in this position.,

You will be based in Goregaon and should hold a postgraduate degree or MBA with 3-8 years of relevant experience. As a Business HR, you will serve as the primary point of contact for both employees and managers within the business unit. Your responsibilities will include managing employee engagement activities for the sales team, analyzing performance to identify areas for improvement through HR interventions, and actively supporting the implementation of HR processes. Furthermore, you will be expected to handle complex HR projects, ensure HR compliance and effective grievance management, and establish strong relationships with the field. Additionally, you will need to plan and execute monthly employee engagement activities across the region, identify areas for enhancement, and drive recruitment efforts within specified timelines. Your role will also involve providing management with relevant Management Information System (MIS) reports, overseeing the end-to-end employee lifecycle, promptly addressing disciplinary and behavioral issues, and collaborating with the management team to develop optimal solutions for employees. You will be instrumental in driving performance improvements and fostering positive changes in people management. This is a full-time position that requires a proactive and detail-oriented individual with a strong background in HR operations and compliance. To apply, please provide your current location, current CTC, notice period, percentage of experience in HR operations, and details of any previous experience in compliance.,

Cvent is a leading meetings, events, and hospitality technology provider with more than 4,800 employees and ~22,000 customers worldwide, including 53% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues, and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we're transforming the meetings and events industry through innovative technology that powers human connection. The DNA of Cvent is our people, and our culture has an emphasis on fostering intrapreneurship - a system that encourages Cventers to think and act like individual entrepreneurs and empowers them to take action, embrace risk, and make decisions as if they had founded the company themselves. At Cvent, we value the diverse perspectives that each individual brings. Whether working with a team of colleagues or with clients, we ensure that we foster a culture that celebrates differences and builds on shared connections. We are seeking a dynamic and detail-oriented Manager, Revenue Operations to join our growing Rev Ops team in India. This role will serve as a critical leadership layer between the Director and the frontline team, ensuring operational excellence, enhanced accountability, and improved scalability across key workflows. The ideal candidate will manage contract error resolution, query management through Spot Help, and lead future strategic initiatives such as the India-side expansion of the Deal Hub function (our evolving Deal Desk model). **In This Role, You Will:** Team Management & Operational Leadership - Lead and coach a team responsible for managing the contract erroneous resolution process, including identifying root causes, coordinating with cross-functional teams, and ensuring timely corrections - Oversee Spot Help (query management), ensuring timely and accurate responses to field-facing queries, SLA adherence, and continuous improvement in the quality of support - Drive accountability, performance reviews, and a culture of ownership and collaboration within the team Deal Hub Rollout & Scaling - Act as the India anchor for the Deal Hub, starting with Enterprise segment support - Partner with the U.S.-based Deal Hub lead to define processes and ensure effective handoffs - Support the expansion of the Deal Hub function across Commercial and Hospitality Cloud segments Process Improvement & Strategic Execution - Optimize operational workflows for error correction, ticketing, and contract lifecycle management - Support standardization, automation, and data hygiene across all owned processes - Document best practices and implement performance metrics to drive scale and maturity Stakeholder Management & Escalation Support - Serve as a key liaison between Sales, Legal, Finance, and internal support teams to resolve exceptions and ensure process alignment - Manage high-impact escalations related to contract data, overages, usage, and support responses - Proactively identify and remove bottlenecks affecting service delivery Succession Planning & Business Continuity - Act as a strategic backup for other sales operations functions like territory management - Help develop future leaders and ensure cross-training for operational continuity **Must-Have Skills:** - Strong operational and analytical thinking with a proven track record of managing complex workflows - Excellent people management and coaching capabilities - Experience in stakeholder management across sales, finance, or legal operations **Good-to-Have Skills:** - Prior experience in deal desk, quote-to-cash, or commercial operations - Proficiency with Salesforce, Excel/Google Sheets, and support tools like Jira or Zendesk **Strategic Placement Of This Role:** With Revenue Operations evolving rapidly to support strategic, data-driven, and high-touch initiatives, this role is essential to bridge the leadership gap, improve execution quality, and ensure the successful rollout of programs like the Deal Hub. The Manager, Rev Ops will stabilize core processes like contract correction and Spot Help while playing a key role in building a scalable, future-ready Sales Operations team in India.,

As a Project Management professional at PwC, you will focus on optimizing project portfolios to drive strategic business outcomes. Your responsibilities include overseeing project selection, prioritization, and resource allocation to ensure successful project delivery within budget and timeline. You will leverage your strong organizational and communication skills to effectively manage teams and stakeholders. Building meaningful client connections and learning how to manage and inspire others are key aspects of your role. You will navigate complex situations, grow your personal brand, deepen technical expertise, and enhance your awareness of strengths. Anticipating the needs of your teams and clients, delivering quality results, and embracing ambiguity are essential to your success. You will be comfortable with unclear paths, ask questions, and view challenges as opportunities for growth. Your skills should include the ability to respond effectively to diverse perspectives, generate new ideas, solve problems using critical thinking, understand broader project objectives and business context, interpret data for insights, and uphold professional and technical standards. You will contribute to business development, manage large transformation programs, drive change management, and utilize Project Management tools like MPP and Jira. Your responsibilities will encompass various aspects of Project Management Office (PMO) functions, such as managing end clients, engagements, portfolios, large accounts, and program/project management. You will engage in senior stakeholder management, contribute to business growth strategies, create project plans and checklists, track project objectives, manage resources and budgets, and utilize Agile methodologies. Additionally, you will focus on data analytics, reporting frameworks, presentations, project coordination, change control procedures, financial forecasting, governance, digital transformation, team management, and escalation management. For Financial Services (FS) PMO, you will focus on meeting sector-specific regulations and standards, implementing risk management frameworks, conducting risk assessments, managing compliance, and driving change management initiatives in response to regulatory requirements. For Internal Audit (IA) PMO, your responsibilities will include supporting internal audit engagements, drafting audit documentation and reports, managing tools like AURA, facilitating process mapping and controls walkthroughs, and implementing remediation strategies for governance and compliance enhancements. Key mandatory people skills for this role include excellent communication and written skills, building sustainable relationships, ethical behavior, collaboration, and demonstrating leadership qualities. Acting as a trusted collaborator and championing ownership will be integral to your success in this role.,

As the Head of Sales for Software Products based in Kolkata with 10-20 years of experience, you will be responsible for driving sales, revenue, and strategic planning of the entire product portfolio. Your role will involve leading the IT Products business unit, engaging with the CIO and CXO communities, and establishing strategic partnerships with Large Corporations and Enterprises. You will define and align the vision & strategy to position the company as a global supplier of Software products. Your responsibilities will include creating innovative proposals, representing the company to strategic customers and stakeholders, and monitoring relevant KPIs to achieve business objectives. Additionally, you will have sales and profit and loss responsibility for the international business and will lead a product management team to drive continuous improvement. To qualify for this role, you should be a BTech/BE/MCA professional with 15-20 years of experience in Sales and Marketing of Software Products and Data center. You should possess knowledge of Digital Marketing tools and have demonstrated leadership experience in an International and Domestic IT environment. Strong people management, analytical, strategic, and coordination skills are essential for this position. This role will require at least 50% travel to engage with customers, interested parties, attend roadshows, trade fairs, press events, and analysts in both Domestic and International markets. If you are a dynamic, ambitious leader with a passion for driving sales and establishing strategic partnerships, we encourage you to apply for this exciting opportunity.,

You will be required to demonstrate a working knowledge of auditing and a strong aptitude for technical accounting, specifically focusing on US GAAP. Your main role will involve providing audit services to benefit plan clients, including defined contribution pension plans, defined benefit pension plans, and health and welfare plans. Under a remote service delivery model, you will execute audit components efficiently and effectively. It is essential to gain a thorough understanding of client operations, processes, and business objectives to utilize this knowledge during engagements. You will also be responsible for reviewing the work done by staff members such as Analysts and Associates in detail. As a team leader, you will uphold high standards of quality performance and monitor the progress of engagements. Providing counseling, training, coaching, and mentoring to team members to support their professional growth will be a key aspect of your role. Conducting training sessions for staff members, leading multiple audit assignments simultaneously, managing competing priorities, and collaborating with diverse teams in a fast-paced environment are also crucial responsibilities. You are expected to demonstrate maturity, poise, and self-confidence in managing yourself and interacting with colleagues. In addition, you will contribute to a positive team environment by displaying consistent commitment and optimism towards work challenges. Building relationships with US audit teams, identifying and discussing complex issues, and presenting viable solutions in a clear and focused manner to employees at all levels are important aspects of this role. Ensuring that audit documentation complies with the quality standards of the Firm is another key responsibility. Regularly attending professional development and training sessions, understanding and adapting to the Grant Thornton corporate culture, and possessing basic analytical, technical, and accounting skills are essential requirements. Furthermore, you should have advanced skills in Microsoft Office tools, strong interpersonal skills, project management abilities, basic people management skills, and problem-solving capabilities. Basic written and oral communication skills are necessary to explain tasks and processes to Senior Associates and write professional emails. Qualified as a CA/CPA with 2 to 3 post-qualification public accounting experience is preferred for this position. Grant Thornton INDUS, comprising GT U.S. Shared Services Center India Pvt Ltd and Grant Thornton U.S. Knowledge and Capability Center India Pvt Ltd, supports the operations of Grant Thornton LLP, the U.S. member firm of Grant Thornton International Ltd. Established in 2012, Grant Thornton INDUS employs professionals across various disciplines, including Tax, Audit, Advisory, and other operational functions. The firm values collaboration, quality, and strong relationships, emphasizing personal business interactions and building trust in all outcomes. Grant Thornton INDUS offers professionals the opportunity to be part of a significant and excellence-driven organization with offices in Bengaluru and Kolkata.,

As an Assistant Vice President (AVP) Training & Quality, you will have a significant impact on enhancing the end customer experience by reviewing and recommending strategic and tactical changes in process journeys to reduce customer complaints. Your role will involve working in a global organization, focusing on 3rd party vendor management, technology automation, and continuous improvement to deliver service excellence. To excel in this role, you should possess considerable experience in a lead role within a Customer Service Environment, demonstrated by a high-performance track record. Your ability to understand Contact Centre processes and systems across the entire Customer lifecycle will be crucial. You should also have proven customer service and liaison skills, enabling you to effectively deal with clients and customers at all levels, including demanding stakeholders. The successful candidate will be adept at delivering service improvement and automation activities, ensuring changes can be smoothly integrated without compromising stability. Additionally, you will be expected to provide pragmatic solutions to stakeholders at all levels within the organization and possess the resilience to adapt to change. Desirable skill sets for this role include conceptual thinking, strong people management, and motivation skills, as well as a track record of achieving results through managing teams in an operational/training/quality environment. You should also have excellent storytelling abilities based on analytical research and experience in managing larger spans. In this position, you will be responsible for developing training programs, workshops, and initiatives to enhance the skills and knowledge of banking operational teams. You will monitor the effectiveness of training programs, identify industry trends, and collaborate with stakeholders to implement best practices in learning and development. By participating in projects to improve operational efficiency and effectiveness, you will contribute to the overall success of the organization. As an AVP, you are expected to advise on decision-making, contribute to policy development, and ensure operational effectiveness. If you have leadership responsibilities, you will lead a team through complex tasks, set objectives, and coach employees towards achieving those objectives. Your leadership will be guided by the LEAD behaviors Listen and be authentic, Energize and inspire, Align across the enterprise, Develop others. For individual contributors, you will lead collaborative assignments, guide team members, and identify new directions for assignments. You will consult on complex issues, mitigate risks, and collaborate with other areas to achieve organizational objectives. Your ability to analyze data, communicate complex information, and influence stakeholders will be critical for success in this role. All colleagues are expected to uphold the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship, along with the Barclays Mindset of Empower, Challenge, and Drive in their daily interactions and decision-making processes.,

The role requires you to provide strong contracting and legal support to the business and procurement teams on all operations and activities of the Company. You will be responsible for offering effective legal support in contract structuring, preparation, and negotiation. Additionally, you will draft contract templates for all lines of business within the organization. Your duties will also involve dealing with International Sales teams from Europe, Middle East, and Asia for various RFPs/RFQs. Furthermore, you will provide general legal advice and support to other functions such as human resources, finance, IT, admin, corporate services, and real estate management. As part of the role, you will assist in evaluations, conduct thorough due diligence for all deals and transactions, and implement appropriate risk-mitigation strategies. You will collaborate with business teams in managing customer contracts and ensure contract enforcement from a legal perspective. It is essential to evaluate the impact of evolving legal and statutory regulations related to the business function and contribute to the business planning process. Maintaining high standards of corporate governance, including compliance with laws, consents, regulations, company policies, and rules, is a crucial aspect of the position. This position primarily focuses on legal responsibilities and does not involve secretarial duties. The ideal candidate should possess excellent communication and negotiation skills, along with the ability to independently draft and close commercial agreements efficiently. Strong organizational and interpersonal skills are required, including effective people management and collaboration with the business and senior management teams. Being proactive with excellent research and analytical skills, and the ability to exercise judgment and discretion in addressing legal issues effectively are key attributes for this role. It is essential to stay updated on all applicable statutes and laws, preferably with a background in a corporate/industry setting. About Sterlite Technologies Limited - STL is a leading global optical and digital solutions company that provides advanced offerings for building 5G, Rural, FTTx, Enterprise, and Data Centre networks. STL Digital, a wholly-owned subsidiary of STL, is a global IT services and consulting company dedicated to delivering exceptional digital transformation experiences for enterprises, offering services such as product engineering, cloud and cyber security, data and AI, and enterprise SaaS.,

As a Real Estate Sales Manager at 10X Money Realtors, located in Sector 67, Gurugram, M3M Urbana, your primary mission is to not only achieve sales targets but to set new benchmarks. Your responsibilities will involve leading a dynamic sales team, devising efficient sales processes, and ensuring successful lead conversion into long-term client relationships. Your key tasks will include strategizing the sales approach to enhance lead conversion rates, client satisfaction, and revenue growth. You will be entrusted with the recruitment, training, and motivation of a high-performing sales team. Monitoring the entire sales funnel from lead generation to deal closure will be crucial, requiring continuous analysis and optimization. Building and nurturing strong relationships with high net-worth individuals, investors, and channel partners will be essential in this role. Staying ahead of market trends, competitor activities, pricing strategies, and consumer preferences will enable you to make informed decisions and maintain a competitive edge. Collaboration with marketing, CRM, and pre-sales departments is vital to create effective campaigns and ensure seamless customer experiences. Your role will also involve introducing innovative sales technologies, lead nurturing tools, and motivational programs to drive team performance and results. To be successful in this position, you should possess at least 5 years of experience in real estate sales, including a minimum of 2 years in a leadership capacity. Strong leadership skills, business acumen, market knowledge, and effective communication abilities are essential. Your drive for growth, leadership passion, and commitment to excellence will set you apart in this role. In return, we offer you a leadership position with autonomy, opportunity for creative input, and a high-growth environment with attractive incentives. You will have access to top-tier property portfolios, comprehensive training, and necessary resources to support your success. Your achievements will be recognized, rewarded, and contribute to your career advancement within the organization. Join us at 10X Money Realtors to not just drive sales but to build a lasting legacy in the real estate industry.,

Our client, a large Facilities Management Venture in the country, has been serving Indian Corporate, Healthcare, and residential and commercial businesses for over a decade. Operating in various client locations across India, the company manages over 1 billion square feet of corporate space. The position available will lead the North India business from the office based in Okhla, New Delhi, reporting to the Head of Operations. Coordination with key regional stakeholders and reporting to the HOD are essential aspects of this role. Candidates based in the NCR region with backgrounds in Facilities, buildings, or property management are encouraged to apply. North India is a crucial growth area for the business and is expected to expand rapidly. The role holds the responsibility for Profit and Loss accountability, ensuring the achievement of targets and budgets set for 2024 and beyond. Key Responsibilities: - Manage daily operations of multiple units to ensure efficient service delivery. - Develop and execute operational strategies for enhanced productivity, quality, and customer satisfaction. - Collaborate with cross-functional teams for maintenance, repairs, renovations, and facility improvement projects. - Monitor key performance indicators (KPIs) to identify areas for operational improvement. - Ensure compliance with regulatory requirements and industry best practices. - Build and maintain strong relationships with clients, vendors, and contractors to ensure smooth operations and excellent customer service. - Lead a team of facility management professionals, providing guidance, training, and performance feedback. - Prepare budgets, forecasts, and reports related to facility operations to maintain profitability. - Stay focused on business targets to ensure consistent efforts throughout the year. Qualifications And Background: - A graduate in Hotel Management or Engineering. - An MBA degree or diploma is preferred. - Candidates with current business and operations (P&L) positions in Facilities Management companies, particularly with North India operations experience, are highly suitable. Candidates willing to relocate with similar backgrounds are welcome. Age Requirement: - Candidates are expected not to exceed 47 years of age. Compensation: - The budgeted CTC offered is 25 Lacs Per Annum, with slight deviations possible based on candidate profiles. Skills required for the role include people management, revenue & profit growth, P&L management, customer service, strategic planning, KPI implementation, facility management, client relationship management, budgeting, regulatory compliance, and team leadership.,

As a Director-HBM Layout at Micron Technology, you will lead an exceptionally talented team in India to design solutions for intensive applications such as artificial intelligence and high-performance computing, specifically focusing on High Bandwidth Memory (HBM). Working closely with peer teams across Micron's global footprint, you will play a crucial role in meeting scheduled milestones in a multiple projects-based environment. Responsibilities: - Establish and grow a Custom and Semi-custom layout team to support Micron's HBM requirements. - Develop Custom and semicustom layouts to meet schedules and milestones. - Train team members in technical skills and foster a healthy work culture. - Communicate effectively with global engineering teams to ensure the success of the HBM roadmap. - Organize, prioritize, and manage tasks and resource allocations for multiple projects. - Oversee the performance and development of team members. - Manage hiring and retention initiatives. - Contribute to the overall success of Micron's HBM India operation as a key member of the core leadership team. Qualification/Requirements: - 18+ years of experience in analog/custom layout in advanced CMOS processes across various technology nodes. - Minimum 4+ years of people management experience. - Proficiency in Cadence VLE/VXL and Mentor Graphics Calibre DRC/LVS. - Strong skills in layout, floor planning, and manual routing. - Ability to build and develop a premier analog/mixed-signal layout team. - Experience in managing multiple Custom IC layout projects. - Highly motivated individual with a passion for IC layout design. - Strong communication skills and ability to work effectively in a team. - Detail-oriented, systematic, and methodical approach to work. - Independent, analytical, creative, and self-motivated. - Experience in DRAM/NAND layout design is a plus. - Ability to attract, hire, and retain engineers while fostering an innovation culture. - Collaborative mindset to work in a cross-functional, multi-site team environment. - Accountable for the technical solutions implemented by the team. Micron Technology, Inc. is a global leader in memory and storage solutions, driving innovation to enrich the lives of people worldwide. Through a focus on customer needs, technology leadership, and operational excellence, Micron delivers high-performance DRAM, NAND, and NOR memory and storage products. The innovations developed by Micron's talented teams power the data economy, enabling advancements in artificial intelligence and 5G applications across various platforms. For more information, visit micron.com/careers. For assistance with the application process or reasonable accommodations, please contact hrsupport_india@micron.com. Micron strictly prohibits the use of child labor and adheres to all applicable labor laws, regulations, and international standards.,

We are looking for a highly motivated and experienced Team Lead/Junior Manager to oversee a team of Customer Experience Specialists in our Flights Line of Business. The ideal candidate should possess a solid understanding of the flight/travel industry, particularly on GDS platforms such as Amadeus and Travelport. You must demonstrate exceptional analytical skills and proven abilities in people management. Your role will be crucial in ensuring that our customers have a seamless and positive experience when booking flights through our platform. Responsibilities: Customer Experience: - Ensure that the team delivers outstanding customer service through all communication channels (phone, email, chat, social media). - Address escalated customer issues and handle complex inquiries effectively. - Identify and resolve trends in customer complaints and feedback. - Proactively seek opportunities to enhance the overall customer experience. Operational Excellence: - Monitor key performance indicators (KPIs) and pinpoint areas for operational efficiency improvements. - Implement process enhancements and best practices to boost team productivity and customer satisfaction. - Collaborate with other departments to address customer issues and enhance the platform. - Stay updated on industry trends and customer service best practices. Reporting and Analysis: - Create regular reports on team performance and customer experience metrics. - Analyze data to discover trends and insights for improving customer service and operational efficiency. - Utilize data for making informed decisions on resource allocation and process enhancements. Qualifications: - Bachelor's degree in a related field preferred. - 1-3 years of customer service experience, preferably in the flight/travel industry. - Proven track record in team management and leadership. - Proficiency in flight/travel terminology, processes, and GDS systems like Amadeus, Sabre, and Galileo. - Strong analytical, problem-solving, communication, and interpersonal skills. - Ability to work in a fast-paced environment, manage multiple priorities, and utilize CRM software and other customer service tools effectively. - Customer-centric mindset with a passion for delivering exceptional service. Preferred Qualifications: - Must have experience with Amadeus/Travelport. - Familiarity with Microsoft Office (Excel, PowerPoint) and Google tools. - Knowledge of customer satisfaction metrics and measurement methodologies such as Service Level Adherence, Re-open rate, FCR, FRT, CSAT, and Escalation rate. Join Us for: - A collaborative and output-driven environment that promotes cohesion through technology. - Increased cross-sell opportunities to improve average revenue per user. - Solid 360 feedback from peer teams on your support of their goals. - Respect earned through your contributions rather than demanded. - Wealth creation opportunities for the right fit. With over 500 million registered users and 21 million merchants, we are uniquely positioned to democratize credit for deserving consumers and merchants. Be part of India's largest digital lending story!,

We are looking for a highly motivated and experienced Team Lead/Junior Manager to oversee a team of Customer Experience Specialists focusing on the Flights Line of Business. Your role will be crucial in ensuring a seamless and positive experience for customers booking flights through our platform. The ideal candidate should possess a strong understanding of the flight/travel industry, particularly on GDS systems such as Amadeus and Travelport, exceptional analytical skills, and proven people management abilities. Your responsibilities will include: Customer Experience: - Ensuring exceptional customer service across all communication channels (phone, email, chat, social media). - Handling escalated customer issues and complex inquiries. - Identifying and addressing trends in customer complaints and feedback. - Proactively seeking opportunities to enhance the customer experience. Operational Excellence: - Monitoring key performance indicators (KPIs) and identifying areas for operational efficiency improvement. - Implementing process enhancements and best practices to boost team productivity and customer satisfaction. - Collaborating with other departments to resolve customer issues and enhance the platform. - Staying updated on industry trends and customer service best practices. Reporting and Analysis: - Generating regular reports on team performance and customer experience metrics. - Analyzing data to identify trends and insights for improving customer service and operational efficiency. - Using data for informed decision-making on resource allocation and process improvements. Qualifications: - Bachelor's degree in a related field preferred. - Minimum of 1-3 years of customer service experience, preferably in the flight/travel industry. - Proven experience in team management and leadership. - Proficiency in flight/travel terminology, processes, and GDS systems like Amadeus and others. - Strong analytical, problem-solving, communication, and interpersonal skills. - Ability to work in a fast-paced environment, manage multiple priorities, and deliver exceptional customer service. - Proficiency in CRM software and other customer service tools. Preferred Qualifications: - Experience with Amadeus/Travelport is essential. - Proficiency in Microsoft Office (Excel, PowerPoint) and Google tools. - Familiarity with customer satisfaction metrics and measurement methodologies. Why Join Us: - Collaborative output-driven program promoting cohesiveness across businesses through technology. - Opportunities to increase cross-sell opportunities and receive feedback from peer teams. - Respect earned through support of peer teams and manager. - Wealth creation for the right fit. With over 500 million registered users and 21 million merchants, we are in a unique position to democratize credit for deserving consumers and merchants. Join us in India's largest digital lending story!,

As a Sales Manager in the Alcohol Market based in Kolkata, West Bengal, you will play a crucial role in leading sales activities within the alcoholic beverage sector, focusing predominantly on beer, liquor, and spirits. With a minimum of 5 years of experience in the Alcohol/Beverage industry, you will be tasked with driving revenue growth, formulating sales strategies, managing key accounts, and overseeing a high-performing sales team. Your responsibilities will include developing and executing tailored sales strategies for the local alcohol market, identifying target markets and customer segments, and analyzing sales performance to optimize strategies effectively. Furthermore, you will be responsible for setting achievable sales targets aligned with company goals, delegating responsibilities among team members, and fostering strong client relationships with key establishments such as hotel chains, bars, and pubs. In addition, you will conduct regular market and competitor analyses to identify trends and opportunities, prepare sales reports and customer insights for the Head Office, and utilize customer demographic data to refine sales strategies. Your role will also involve leading, training, and motivating the sales team to achieve peak performance, promoting brand visibility across various touchpoints, and coordinating with the marketing team for ground-level campaigns. To excel in this role, you will need a minimum of 5 years of experience in the alcohol/beverage industry, a deep understanding of the alcohol market, regulatory landscape, and distribution channels, as well as strong leadership, interpersonal, and negotiation skills. Proficiency in sales reporting tools and CRM software, along with a results-oriented mindset and analytical capabilities, will be essential for success. Preferred candidates will have exclusive experience in the alcohol, beer, or liquor industry, working with major HORECA chains and institutional clients, and a strong network in the Kolkata and Eastern India market. The position offers a full-time, permanent role with benefits such as commuter assistance, a flexible schedule, and performance bonuses. The work schedule includes day and morning shifts, and fluency in English is preferred for effective communication. If you are a dynamic and experienced sales professional with a passion for the alcohol market and a proven track record of driving results, we invite you to apply for this challenging and rewarding Sales Manager position in Kolkata, West Bengal.,

Job Title: Engineering Manager (Java, Spring Boot, Microservices, Kafka) Location: Pune (On-site) Experience: 13+ years total, including 2+ years in people management We are hiring an Engineering Manager / Technical Manager for a leading product-based company in Pune & Hyd. This is a full-time, on-site role and an exciting opportunity for a seasoned engineering leader who thrives in a hands-on technical environment. Key Responsibilities: Lead and mentor a team of engineers, overseeing performance management, appraisals, and talent development. Drive the design and development of scalable backend systems using Java, Spring Boot, Microservices, and Confluent Kafka. Collaborate with cross-functional teams to ensure timely delivery and high-quality outcomes. Maintain a hands-on approach to coding, technical problem-solving, and code reviews. Requirements: 13+ years of total industry experience with strong backend engineering skills. At least 2 years of proven experience in engineering leadership or people management roles. Proficiency in Java, Spring Boot, Microservices architecture, and Kafka (preferably Confluent). Strong interpersonal and communication skills, with a passion for mentoring and growing engineering talent. Must be willing to work from the Pune office full-time.

Job Description Role & responsibilities Identify, analyze, and manage all issues about accounts receivable and member service inquiries. Coordinate, assign, audit, and supervise work with all India BSO teams to ensure productivity standards and goals are consistently met. Review and analyze past-due receivables with BSO global team every week. Monitor cash inflow and identify the roadblock which hindering the cash and highlight the same to the leadership team Active participation in weekly AR calls; denial review call with onshore team Oversee monthly A/R reporting, weekly ATB, monthly performance deck, Supervise staff including performance management, training and development, workflow planning, hiring, and disciplinary actions. Implement and maintain department compliance with new and existing policies and procedures. Ensure timely completion of month-end duties and perform other duties as assigned. Continually evaluate AR operations and make suggestions for improvement. Knowledgeable in revenue cycle management Reliable and punctual in reporting for work and taking designated breaks. Please share CV at rbhasin176@r1rcm.com Preferred candidate profile Overall 8+years in AR ,Denial Management Min 2+years of experience in People Management ( Candidate should be on TL or AM role on papers )possess strong working knowledge of CPT, ICD10, Denials, Appeals, & Correspondence Demonstrate ability in managing projects with multi-disciplinary teams, with exceptional relationship-building skills. Ability to effectively speak with providers, employees, and all levels of staff within the company. Practical work experience desired in client relations, implementation and support, and process planning and improvement. Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook). Strong work ethic and professional communication. Be organized, ahead of schedule, communicative, and accountable. In short, own your role entirely, while being open to critiques, suggestions, and new ideas. Strong attention to detail and keep a constant eye out for opportunities to improve efficiency. Be passionate about customer service. You love helping people, and you constantly strive to deliver great solutions. Have experience with hospital billing and Meditech software will be given preference. Ability to adapt to changing priorities and handle multiple tasks simultaneously.

Reliance Retail is India's largest, fastest-growing, and most profitable retailer with a diversified omni-channel presence via integrated store concepts, digital, and new commerce platforms. Founded in 2006, Reliance Retail provides superior quality products, unmatched shopping experiences, and serves over 193 million loyal customers across 15,000+ stores in 7,000+ cities. With a strong supply chain, technology infrastructure, and a workforce of over 10,001 employees, Reliance Retail continues to innovate in the retail sector. We are looking for experienced candidates with a background in Footwear Sales for the position of Department Manager at Reliance Retail. This is a full-time role based in Aurangabad, Akola, Chandrapur, and Wardha (Maharashtra). As a Department Manager, you will be responsible for overseeing daily store operations, ensuring exceptional customer service, and driving departmental performance in line with company objectives. The ideal candidate should be passionate about retail, have strong leadership skills, and be committed to achieving business targets. **Job Role**: Store Operations **Job Position**: Department Manager **Value Stream**: Retail Operations **Function**: Store Operations **Location**: Aurangabad, Akola, Chandrapur, Wardha - Maharashtra **KEY RESPONSIBILITIES AND KPIs OF THE ROLE** **Responsibilities**: - Achieve revenue, gross margin - Control inventory level and shrinkage - Adhere to Mockshop guidelines - 100% SOP Implementation - Statutory Compliance **KPIs**: - Achieve AOP - SOP Implementation and Adherence in department - People Management - Inventory control - Competition update **Financial Planning & Budgeting**: - Achievement of Targeted Annual Operations Planning (AOP), Gross Margin, and Sales Per Square Foot (SPSF) - Increase margins and minimize expenses - Control shrinkage - Achieve higher average transaction value per customer **People Management**: - Control Attrition - Product knowledge, brand differentiation - Optimize manpower resource for the category - Functional and behavioral training - Update category and store associates on the latest development in new product/brands and presentation/selling technique **Policies, Processes & Procedures**: - SOP Implementation and Adherence in the department - Achieve targeted ATS (Available to Ship) and Conversion - Mystery Shopping Findings and Improvement - Gather consumer data for feedback - Adhere to Mockshop guidelines **OPERATING NETWORK** **Key Interactions**: **Internal**: - Subordinates - Within the Function - Outside the Function - Customer Sales Associate (CSA) - House Keeping Team - Support Function - Security & Loss Prevention Team **External**: - External Interface (Outside RIL) - Vendors - External Brand Supervisor **Education Qualifications**: Graduation **Experience**: Minimum 2 Years Experience in Footwear Sales **Functional / Behavioral Competencies Required To Execute The Role** **FUNCTIONAL COMPETENCIES**: - Ability to work under pressure - Number proficiency - Customer Centricity - Microsoft Excel Knowledge **BEHAVIORAL COMPETENCIES**: - Good communication skills - Analytical & Presentation Skills **Possible Next Role Movement**: Store Manager In Training,

As an Area Sales Manager (Medical devices), you will be responsible for leading sales operations and driving revenue growth within a defined geographic territory. Your role will require you to be a strategic thinker who can effectively manage a team, execute territory plans, and consistently achieve aggressive sales targets. It is essential not only to meet the numbers but also to establish and maintain a competitive edge in your area through strategic planning, persistent follow-up, and effective stakeholder management. Your key responsibilities will include developing and implementing area-level sales strategies that align with company targets, mentoring and driving the performance of Territory Sales Officers/Executives, monitoring KPIs and sales performance metrics to adjust tactics as necessary, identifying new business opportunities and key accounts, and fostering strong relationships with distributors, retailers, and channel partners. Additionally, you will be expected to conduct market intelligence, competitor analysis, and customer feedback loops, ensure timely reporting, forecasting, and CRM data accuracy, and collaborate with marketing, logistics, and product teams to facilitate smooth operations. To qualify for this role, you should possess a Bachelor's degree in Biomedical, Business, Marketing, or a related field, along with 5-10 years of proven sales experience. Sales experience in the medical device industry is a must, and you should have a deep understanding of the regional market and channel dynamics. Strong negotiation, people management, and communication skills are essential, and you must be self-motivated, target-oriented, and capable of working under pressure. This is a full-time position with a day shift schedule, and a willingness to travel up to 50% is preferred. The work location is in person.,

Live Eye Surveillance is looking for a dynamic and detail-oriented Team Leader to oversee a team of Customer Care Executives responsible for real-time CCTV monitoring and incident reporting. This position is well-suited for individuals with previous team management experience in surveillance, BPO, or tech-enabled customer service environments. As a Team Leader, your responsibilities will include supervising, coordinating, and guiding the performance of CCTV monitoring executives during assigned shifts. You will be tasked with ensuring the timely and accurate reporting of incidents, as well as adherence to operational Standard Operating Procedures (SOPs). Conducting shift briefings, allocating tasks, managing daily team rosters, reviewing daily incident logs, and escalating critical issues for resolution are also key aspects of the role. Collaborating with the Operations Manager and U.S. client coordination teams, providing ongoing training and performance feedback to team members, monitoring adherence to shift timings, attendance, and company protocols, as well as maintaining detailed reports on team productivity, issue resolution, and operational Key Performance Indicators (KPIs) will be essential for success. The ideal candidate should have a minimum of 3 years of experience in team handling roles within BPO, security operations, or customer care. Strong people management and communication skills, basic knowledge of MS Excel, reporting tools, and email communication, attention to detail, and the ability to thrive in high-alert environments are necessary. The willingness to work night shifts aligned with the U.S. time zone is required. A Bachelor's degree in any field (preferably Criminal Justice, IT, or related field) or an equivalent combination of education and experience is the minimum qualification expected. This is a full-time, permanent position that will involve working night shifts for 6 days a week at the on-site location in Sector-66, Mohali. The job offers health insurance, paid time off, and Provident Fund benefits. The work schedule includes evening, morning, night, and rotational shifts, and the work location is in person. If you are interested in this opportunity, please contact the employer at +91 9350228248.,

Embark on a transformative journey as a Team Support Specialist for Merchant Services at Barclays, where you'll play a pivotal role in shaping the future. Join us in our mission to safeguard our business and our customers. Key critical skills required for this role include a basic understanding of volume management and how full-time employees are aligned against the volume, people management experience, awareness about parameters of back office (non-customer-facing operations), and strong leadership, communication, and interpersonal skills. You may be assessed on key essential skills relevant to succeed in the role, such as risk and controls, change and transformation, business acumen, strategic thinking, digital and technology, as well as job-specific technical skills. This role is based out of Noida. **Purpose of the Role:** To address customer questions, concerns, or requests while maintaining customer service expectations. **Accountabilities:** - Provision of customer service to customer questions, concerns, and requests regarding accounts, products, and services in a timely and professional manner. - Collaboration with teams across the bank to align, promote, and integrate customer care initiatives. - Management and maintenance of customer records and documentation to ensure accuracy. - Participation in training and development initiatives to improve customer skills, knowledge, and services. - Identification of industry trends and developments related to customer service to implement best practices in customer care. - Execution of escalation requests to the relevant team or senior management as required in a timely manner. - Execution of customer service activities through various communication channels including chat, email, and phone. **Analyst Expectations:** - To meet the needs of stakeholders/customers through specialist advice and support. - Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. - Likely to have responsibility for specific processes within a team. - Leading and supervising a team, guiding and supporting professional development, allocating work requirements, and coordinating team resources. - If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviors to create an environment for colleagues to thrive and deliver to a consistently excellent standard. - For an individual contributor, manage own workload, take responsibility for the implementation of systems and processes within own work area, and participate in projects broader than the direct team. - Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. - Check work of colleagues within the team to meet internal and stakeholder requirements. - Provide specialist advice and support pertaining to the own work area. - Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. - Deliver your work and areas of responsibility in line with relevant rules, regulations, and codes of conduct. - Maintain and continually build an understanding of how all teams in the area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. - Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative/operational expertise. - Make judgments based on practice and previous experience. - Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. - Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day-to-day administrative requirements. - Build relationships with stakeholders/customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset to Empower, Challenge, and Drive the operating manual for how we behave.,

As the Assistant Manager, Service Delivery, India at ReSource Pro, you will play a crucial role in leading and managing internal delivery teams to address incidents, problems, and operational issues affecting clients. With a minimum of 8 years of experience, including at least 1 year as an Assistant Manager, you will oversee Service Delivery Supervisors and client teams to ensure a motivated and skilled workforce. Your primary responsibilities will include managing and coaching direct reports, maintaining client satisfaction, identifying business growth opportunities, resolving high-impact client issues, and leading various projects to achieve corporate goals. You will also be responsible for managing staffing levels, budgets, and ensuring compliance with information security policies. To excel in this role, you must demonstrate competencies in effective performance management, team building, communication, functional excellence, and customer-centricity. The position may involve working in regular shifts from 7:00 AM to 5:00 PM or real-time shifts from 6:30 PM to 6:30 AM, based on business needs. This is a unique opportunity for the right candidate to showcase critical leadership skills and contribute to the growth and success of the company during this transformative period.,

As a Learning and Development Manager at IMS Group - Interactive Manpower Solutions Pvt Ltd, you will play a key role in designing, implementing, and managing learning programs that enhance employee skills, knowledge, and competencies. Your responsibilities will include overseeing the development of training materials, curriculum, and resources, collaborating with senior leadership to create leadership pipelines and succession plans, and conducting regular needs assessments to identify skill gaps and learning opportunities within the organization. You will work closely with department heads to understand specific team requirements and stay abreast of learning technologies to incorporate innovative tools that enhance the learning experience. Your role will involve the effective implementation and integration of Learning Management Systems (LMS) and fostering partnerships with external training providers, industry experts, and educational institutions. As a Learning and Development Manager, you will be responsible for establishing and monitoring key performance indicators (KPIs) to measure the effectiveness of learning programs, conducting regular evaluations and assessments to gather feedback, and making data-driven improvements. You will also develop and manage the L&D budget, ensuring cost-effective implementation of programs and seeking opportunities for cost savings without compromising the quality of learning initiatives. Your role will require ensuring that learning programs comply with relevant laws, regulations, and industry standards, continuously assessing and enhancing the effectiveness of learning strategies and initiatives, and staying informed about industry trends and best practices to drive innovation in L&D. To be successful in this role, you should have a graduate degree in Business Administration, Human Resource, Talent Management, or Organizational Behavior, along with 8-10 years of hands-on relevant experience. You should possess leadership and collaboration skills, program design and implementation capabilities, change management and talent development expertise, team orientation, people management skills, analytical skills, and competency mapping abilities. If you are passionate about developing and implementing impactful learning programs that drive employee growth and organizational success, then this role at IMS Group could be the perfect opportunity for you. Join us in our commitment to excellence and innovation in the field of Learning and Development.,