Giving English Training and teaching on:- English Grammar and Technicality Phonetics and Syllables Vocabulary- Excellent Pronunciation PSK (Public Speech Knowledge) Linguistic Phrases- Excellent Accent and Voice Quality

Giving English Training and teaching on:- English Grammar and Technicality Phonetics and Syllables Vocabulary- Excellent Pronunciation PSK (Public Speech Knowledge) Linguistic Phrases- Excellent Accent and Voice Quality

The Center Head is a key leadership position responsible for the overall success and performance of the assigned center. This role requires a combination of leadership, strategic thinking, and hands-on management skills to drive both sales growth and operational efficiency. This role requires an excellent track record in both sales and operations. The Centre Head is responsible for achieving sales targets & and ensuring the smooth day-to-day functioning of the centre. The key responsibilities associated with this role are as under: Sales Strategy:Developing and implementing a sales strategy aligned with the overall organizational goals. Team Leadership:Leading and managing the sales and operations team.Providing guidance, coaching, and support to ensure the the team meets or exceeds targets. Ensuring Customer Delight Centre Performance Analysis:Monitoring and analysing sales and operations performance data. Implementing timely corrective actions and strategies to achieve high centre performance Day-to-Day Operations:Ensuring smooth functioning and efficiency in all aspects of the center's activities. Budgeting and Financial Management:Responsible for Centre Profitability  Achieving fee collection goals Company Policies & Directives:  Ensuring strict adherence to company Processes, Policies and Directives Quality  Ensuring High-Quality delivery of Training & and meeting students' placement goals. Administration  Ensuring Good governance and administration

Giving English Training and teaching on:- English Grammar and Technicality Phonetics and Syllables Vocabulary- Excellent Pronunciation PSK (Public Speech Knowledge) Linguistic Phrases- Excellent Accent and Voice Quality

Responsible for leading all the Business Verticals efficiently & effectively to achieve the organisational goals - Sales Revenue , Marketing , Business Expansion , Call Centre, Customer Care ,Training and Delivery , Placements , Collections , IT , HR & Administration  Responsible for achieving Top line and Bottom line  Designing and implementing business & growth strategies  Establishing policies & processes that promote company culture and vision  Overseeing the entire operations of the company efficiently  Lead & motivate employees to meet or surpass organisational and Revenue goals  Excellent people skills, business acumen and exemplary work ethics  Responsible for all statutory compliances  Instrumental in defining & streamlining systems and processes in the organization for smooth functioning & ensuring strict adherence to the same  Responsible for policy decision making with the Chairman & Directors for ensuring organization growth  Must have excellent communication & leadership skills

Handling recruitment activities on all India level through different sources  Managing the complete recruitment cycle  Conducting interviews, discussing offers with prospective candidates and other allied Functions  Salary Negotiation  Reference check and collecting all relevant documents from new joiners  responsible till joining of the candidate

 Responsible for overall recruitments (sourcing till hiring) in the organization and build up a talent pool pipeline for all verticals.  Build and maintain a good quality database using the available resources to the optimum viz. Job Portals, Walk-ins, Advertisements, Employee Referrals etc.  Write Job Descriptions, Understand The JD And Prepare recruitment plan accordingly.  Meet with hiring managers to determine job duties along with team.  Vendor management  Publish trackers to respective HODs on daily/weekly/monthly depending on the requirements.  Handling the team of 10-15 Recruiters.

To look after 700 seats outbound call centre operations and deliver high productivity through controlling, monitoring, analyzing & reviewing system. Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews. Develops call center systems by developing customer interaction and voice response systems, and voice networks; designing user interfaces; developing and executing user acceptance test plans; planning and controlling implementations. Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades. Accomplishes call center human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures. Prepares call center performance reports by collecting, analyzing, and summarizing data and trends.

The National Delivery Head is a key leadership position responsible for the overall training delivery and quality of training for all the centers across the country. This role requires a combination of leadership, strategic thinking, and hands-on management skills to drive both Training leadership and Operational efficiency. This role requires an excellent track record in training delivery and operations. The Key Responsibilities Associated With This Role Are As Under Training Strategy:Developing and implementing a training strategy aligned with the overall organizational goals. Team Leadership:Leading and managing the training team.Providing guidance, coaching, and support to ensure the team meets or exceeds targets. Ensuring Customer satisfaction and delight Training Performance Analysis:  Monitoring and analysing training performance data.  Ensuring more than 90% attendance at all the centers across the country  Ensuring less than 5% dropout across the centres  Responsible for putting students in the batches after admission.  To ensure student development activities regularly at the centers  To ensure a high level of student satisfaction and development  Ensuring the timely certification of the students  Controlling Training slippage and leakage at all levels.  Implementing timely corrective actions and strategies to achieve high training delivery performance. Day-to-Day Operations: Ensuring smooth functioning and efficiency in all aspects of the training activities at the center.  Responsible & involved in the selection and training of Trainers and training coordinators PAN India  Regular visits to centers PAN India  Faculty Management & Rostering of PAN India  Ensuring excellent training infrastructure including assets availability for the students on a timely basis at all the centers Company Policies & Directives:  Ensuring strict adherence to training Processes, Policies and Directives Quality  Ensuring High-Quality delivery of Training & and meeting students' placement goals.

 Leadership skills  Attitude (By Story building examples)  Johari window and SWOT Analysis  Communication skills  Motivation  Interviewing skills  Emotional Intelligence  Transactional analysis Should give relevant examples on above topics

Responsibilities Industry Relations: Foster and maintain strong relationships with potential employers and industry professionals to identify placement opportunities for our graduates. Conduct regular meetings and negotiations with these companies to discuss job openings and hiring requirements. Stay updated with industry trends, job market demands, and employer expectations, collaborating with the curriculum department to tailor training programs accordingly. Job Placement: Assess the skills and qualifications of our students to match them with suitable job opportunities. Organize and oversee the placement process, including resume building, interview preparation, and mock interviews. Introduce and recommend students for available job vacancies, internships, and apprenticeships. Provide necessary documentation and support to ensure smooth onboarding and transitioning of selected candidates into the workforce. Networking and Outreach: Attend job fairs, industry conferences, and networking events to promote Frankfinn and actively engage with potential employers. Identify new avenues for job placements and maintain a database of prospective employers. Collaborate with marketing and communication teams to enhance the institute's visibility and brand recognition among employers. Student Support and Guidance: Offer personalized career counseling and guidance to students to understand their interests, career goals, and job preferences. Arrange and conduct workshops and seminars on topics such as job search strategies, interview etiquette, and professional networking. Assist students in identifying skill gaps or additional training needs and provide suitable recommendations. Data Management and Reporting: Maintain an accurate and up-to-date database of student profiles, employers, job openings, and placement outcomes. Prepare regular reports on the placement activities, including success rates, industry analysis, and feedback from employers and students. Utilize data-driven insights to identify areas for improvement and implement strategies to enhance the placement process. Requirements Bachelor's degree in HR, Business Administration, or a related field. Relevant experience may be considered in lieu of formal education. Prior experience in recruitment, placement coordination, or career counseling is highly desirable. Proficient in MS Office Suite, including Excel, PowerPoint, and Word. Strong interpersonal and communication skills to build relationships with employers, students, and industry professionals. Ability to work independently, coordinate multiple tasks, and meet deadlines in a fast-paced environment. Familiarity with the aviation, hospitality, and travel industries is a plus. Understanding of job market dynamics, industry expectations, and emerging trends. Ethical and confidential approach to handling student and employer information. Show more Show less

Company Description Frankfinn Aviation Services Pvt. Limited, established in 1993, is a leading provider of Soft Skills training in India for industries such as Aviation, Hospitality, Travel, and Customer Service. The company has a strong track record of placements and is an approved training partner of NSDC & THSC. In addition, Frankfinn has received multiple prestigious awards for its excellence in training and skill development over the years. Role Description This is a full-time on-site role for an Admissions Counselor located in Surat. The Admissions Counselor will be responsible for engaging with prospective students, providing information on courses, guiding them through the admission process, and assisting with any inquiries related to educational programs offered by Frankfinn Aviation Services Pvt. Limited. Qualifications Interpersonal Communication and Communication skills Customer Service and Sales skills Education background or experience Strong problem-solving and decision-making abilities Ability to work effectively in a team environment Knowledge of the Aviation industry is a plus Bachelor's degree in Education, Communication, or related field Show more Show less

Company Description: Frankfinn Aviation Services Pvt. Limited, established in 1993, has been a pioneer in Soft Skills training in India, specializing in Aviation, Hospitality, Travel, and Customer Service industries. The company has a strong track record of placements and is recognized for its excellence through various awards and partnerships with NSDC, THSC, and Air India. Role Description: This is a full-time on-site role for a Personality Development Trainer located in Mumbai/Nagpur/Pune/Kolkata. The Trainer will be responsible for conducting personality development training sessions, developing training modules, conducting research on relevant topics, and utilizing social media for training purposes. Roles & Responsibilities: Experience in Personality Development and Training Leadership skills Attitude (By Story building examples) Johari window and SWOT Analysis Motivation Interviewing skills Emotional Intelligence Transactional analysis Should give relevant examples on above topics Strong research and writing skills Proficiency in utilizing social media for training purposes Excellent communication and presentation skills Show more Show less

Delivering Sessions on:  Leadership skills  Attitude (By Story building examples)  Johari window and SWOT Analysis  Communication skills  Motivation  Interviewing skills  Emotional Intelligence  Transactional analysis Should give relevant examples on above topics  Experience: Core Personality Development Training.  Should be able to bring substantial positive changes in the personality of the students and make them ready to face the professional world. Show more Show less

Company Description Incorporated in 1993, Frankfinn Aviation Services Pvt. Limited has been a pioneer in Soft Skills training across various industries such as Aviation, Hospitality, Travel, and Customer Service, transforming numerous careers. Frankfinn holds records in ‘The Limca Book of Records' for its unmatched placement track record. It is an approved training partner of NSDC & THSC and has a tie-up with Air India for its ‘In-Flight Familiarisation program’. The company has received multiple awards, including the 'Best Institute in Placement' in 2022 and the ‘Best Air Hostess Training Institute’ for 11 years by ASSOCHAM. Role Description This is a full-time, on-site Centre Sales Manager role based in Bihar, India. The Centre Sales Manager will be responsible for overseeing daily sales operations, managing a team of sales executives, and ensuring targets are met. They will also develop and implement sales strategies, train and motivate the sales team, and handle client relationships to drive business growth. Qualifications Strong leadership and team management skills Proficient in sales strategy development and execution Excellent communication and interpersonal skills Experience in maintaining and developing client relationships Analytical skills to monitor performance metrics and generate reports Previous experience in sales, preferably in the education or aviation sectors Minimum Bachelor's degree in Business, Marketing, or related field Show more Show less

 Leadership skills  Attitude (By Story building examples)  Johari window and SWOT Analysis  Communication skills  Motivation  Interviewing skills  Emotional Intelligence  Transactional analysis Should give relevant examples on above topics Show more Show less

 Leadership skills  Attitude (By Story building examples)  Johari window and SWOT Analysis  Communication skills  Motivation  Interviewing skills  Emotional Intelligence  Transactional analysis Should give relevant examples on above topics Show more Show less

To monitor & supervise the customer service team & ensure all complaints are resolved in Turnaround times defined Coordinating with Department Heads & ensure all complaints are resolved in Turnaround time defined Bringing Escalations to senior management timely Improve customer service at training centres by monitoring & also physically auditing the centre . Proactively checking & monitoring customer satisfaction & ensuring timely resolutions Prepares customer care performance reports as defined from time to time . Deal with irate customers tactfully & in a polite manner Communicating with customers on e mail , phone & in person Show more Show less

 Leadership skills  Attitude (By Story building examples)  Johari window and SWOT Analysis  Communication skills  Motivation  Interviewing skills  Emotional Intelligence  Transactional analysis Should give relevant examples on above topics Show more Show less

You shall be responsible for achieving weekly/monthly sales target You shall be responsible for delivering impactful sales presentation You shall make productive house calls . You shall be responsible for admission process adherence & documentation, batch formation, giving career seminar at education institutes, schools, colleges etc Ensuring proper handling of all queries of students & parents by effective counselling. You shall make productive BA tie ups You will be required to conduct STP activities regularly for your centres. Ensuring proper follow-ups of walkins Sending properly updated daily sales reports Show more Show less