AGM/GM - Customer Care

Job Description

To monitor & supervise the customer service team & ensure all complaints are resolved in Turnaround times defined Coordinating with Department Heads & ensure all complaints are resolved in Turnaround time defined Bringing Escalations to senior management timely Improve customer service at training centres by monitoring & also physically auditing the centre . Proactively checking & monitoring customer satisfaction & ensuring timely resolutions Prepares customer care performance reports as defined from time to time . Deal with irate customers tactfully & in a polite manner Communicating with customers on e mail , phone & in person Show more Show less