AGM/GM - Customer Care

As a Customer Service Supervisor, you will be responsible for monitoring and supervising the customer service team to ensure all complaints are resolved within the defined turnaround times. You will be coordinating with Department Heads to guarantee that all complaints are addressed promptly and escalations are brought to senior management in a timely manner. Additionally, your role will involve improving customer service at training centers by monitoring and physically auditing the centers. You will be expected to proactively check and monitor customer satisfaction levels, ensuring that any issues are resolved promptly. Furthermore, you will prepare customer care performance reports as required and handle irate customers tactfully and in a polite manner. Communication with customers via email, phone, and in person will also be a crucial aspect of this role.,