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Frankfinn
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AGM/GM - Customer Care

AGM/GM - Customer Care

Frankfinn

14 - 24 years

18 - 25 Lacs

Gurugram

Posted:1 month ago| Platform:

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Skills Required

bpo non voice process escalations complaint handling customer relationship backend operations back office customer service customer care complaints customer support operations customer satisfaction team leading email support backend communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

• To monitor & supervise the customer service team & ensure all complaints are resolved in Turnaround times defined • Coordinating with Department Heads & ensure all complaints are resolved in Turnaround time defined • Bringing Escalations to senior management timely • Improve customer service at training centres by monitoring & also physically auditing the centre . • Proactively checking & monitoring customer satisfaction & ensuring timely resolutions • Prepares customer care performance reports as defined from time to time . • Deal with irate customers tactfully & in a polite manner • Communicating with customers on e mail , phone & in person Roles and Responsibilities • To monitor & supervise the customer service team & ensure all complaints are resolved in Turnaround times defined • Coordinating with Department Heads & ensure all complaints are resolved in Turnaround time defined • Bringing Escalations to senior management timely • Improve customer service at training centres by monitoring & also physically auditing the centre . • Proactively checking & monitoring customer satisfaction & ensuring timely resolutions • Prepares customer care performance reports as defined from time to time . • Deal with irate customers tactfully & in a polite manner • Communicating with customers on e mail , phone & in person

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AGM/GM - Customer Care