Posted:10 hours ago|
Platform:
On-site
Full Time
To monitor & supervise the customer service team & ensure all complaints are resolved in
Turnaround times defined
Coordinating with Department Heads & ensure all complaints are resolved in Turnaround
time defined
Bringing Escalations to senior management timely
Improve customer service at training centres by monitoring & also physically auditing the
centre .
Proactively checking & monitoring customer satisfaction & ensuring timely resolutions
Prepares customer care performance reports as defined from time to time .
Deal with irate customers tactfully & in a polite manner
Communicating with customers on e mail , phone & in person
Frankfinn
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