Payroll Associate

Role

About Darwinbox:

Darwinboxis Asia's fastest-growing HR technology platform, designing the future of work by building the world's best HR tech, driven by a fierce focus on employee experience and customer success, and continuous, iterative innovation.

We are the preferred choice of 900+ global enterprises to manage their 2.5 million+ employees across 116+ countries. Darwinbox's new-age HCM suite competes with local as well as global players in the enterprise technology space (such as SAP, Oracle, and Workday). The firm has acquired notable customers ranging from large conglomerates to unicorn start-ups: Nivea, Starbucks, Swiggy, DLF, Crisil, CRED, Vedanta, Mahindra, Glenmark, Gokongwei Group, Mitra Adiperkasa, EFS Facilities Management, VNG Corporation, and many more.

Our vision of building a world-class product company from Asia is backed by marquee global investors like Microsoft, Salesforce, Sequoia Capital, and Lightspeed Venture Partners.

Job summary:

We are looking for Payroll Consultants or Senior Consultants to join our growing teams in the Philippines and Indonesia. The ideal candidate will be responsible for accurately processing and validating clients’ payroll in compliance with the statutory regulations of their respective countries. Additionally, they will handle payroll implementation projects to ensure seamless integration and compliance with local requirements.

Responsibilities:

• Serve as the primary point of contact for clients, expertly managing expectations and

providing comprehensive updates on project progress.

• Oversee the collection and analysis of payroll requirements, translating these into detailed

system specifications for successful implementations.

• Demonstrate advanced expertise in the implementation and support of Philippines /Indonesia

payroll systems, with an added advantage of global payroll experience.

• Exhibit extensive domain knowledge of global payroll, HR, and benefits systems.

• Maintain an in-depth understanding of statutory policies applicable in the Philippines, ensuring

compliance in all payroll operations.

• Efficiently manage complex and high-volume payroll operations, optimizing workflows and

enhancing overall efficiency.

• Execute and adjust strategic plans with a high degree of independence, ensuring alignment

with organizational goals.

• Proactively initiate and implement innovative process improvements, driving operational

excellence.

• Communicate clearly and effectively through verbal, written, and non-verbal methods across

all levels of the organization.

• Provide leadership in configuring and testing integrations between Darwinbox and other third

party solutions, ensuring seamless system interoperability.

• Recommend best people practices aligned with client business needs

• Assist the product implementation team during the implementation process in coordination

with the client teams to ensure successful ‘go-live’(at the customer site if required)•

Support clients to resolve queries on Payroll, as and when required.

• Testing and developing new enhancements for the payroll module and coordinating with

the development team

• Resolve problems by clarifying the customer's complaint; determining the cause of the

problem; selecting and explaining the best solution to solve the problem; expediting correction

or adjustment; following up to ensure resolution.

Requirements:

Philippines

years in payroll implementation/support

• Good understanding of statutory compliances of the country

• Proven ability to work and effectively communicate with C-level executives and line of business

representatives.

• Proven ability to understand client pain points and propose solutions.

• Excellent communication and interpersonal skills.

• Strong analytical skills for problem-solving and proposing resolutions.

• Effective time management skill

• Client handling and payroll system implementation (Transition)

Minimum Qualifications:

• 3+ years of experience in processing Philippines Payroll

• Should possess good knowledge of statutory compliance – PhilHealth, Pagibig, SSS and Income Tax regulations.

• Working knowledge of basic accounting principles and payroll practices.

• Experience working with payroll software.

• Experience of Customer support on payroll product is preferable.

• Should be a good team player.

• A degree in Human Resources, business, or a related field.

• Excellent communication and interpersonal skills

• Strong organizational and time management skill

Location