928 Payment Collection Jobs - Page 15

Knowledge of processes for Sales, Accounts, Purchase and Logistics applications, Knowledge of working on Product Business, Project Business for sales and commercial portfolio, awareness of international sales activities, Knowledge of Production and Distribution management. Knowledge of payment collection, Revenue improvement. Project /product order scheduling. Knowledge of risk management in business. Expertise in creating different MIS Sales Reports, Logistic Reports and Specific combination reports in SAP as well as in Advance Excel and creating Sales presentations, Hit Rate analysis, Maintain Enquiry records, Sales records. Attending Customer Meetings, Sales Meeting, Company Department Meetings. Effective customer correspondence. Timely submission of offers, processing Sales Orders, and co-ordination for timely completion of orders. Knowledge of submission of Government, PSU as well as Public Ltd. Company Tenders, attend reverse auction. Prepare Sales Audit documents, presentations, Attend Audit Preferred Educational Qualifications : B.COM/M.COM with MBA in Sales and Marketing. Ms-Office, SAP (Optional) and Advance Excel knowledge SAP SD module knowledge Work Experience : Minimum 10-15 years work experience. Key Competencies : Self-motivated and result oriented professional with good experience of after sales services with positive attitude, work ethics, and long-term goals align with the job requirements. Good Interpersonal Skills, Positive, analytical and in innovative approach to work. Adhere to integrity, transparency, and corporate compliance 100%. Thorough negotiations skills. Good at multitasking and time management

Generate accurate and timely invoices for products or services provided. Maintain proper billing records and update entries in the billing software/system. Apply correct tax (GST or other applicable) during invoice generation. Follow up with clients/customers for payment collection and resolve overdue bills. Coordinate with the accounts team for reconciliation of billed vs received payments. Address billing-related queries from clients or internal teams professionally. Prepare daily, weekly, or monthly billing and collection reports. Support stock/inventory management (if applicable) to ensure billing accuracy. Ensure all billing processes comply with the companys policies and audit requirements. Job Requirements B.Com / M.Com / BBA or related degree 03 years of relevant experience Knowledge of GST, TDS, and basic accounting Proficiency in MS Excel billing/accounting software (Tally, Zoho, etc.) Good communication data entry skills Attention to detail accuracy Ability to work independently or in a team Basic understanding of invoice creation payment follow-ups Job Benefits Competitive Salary Monthly Performance Incentives Paid Leaves (Sick, Casual, Festival) PF ESI Benefits Growth Training Opportunities Positive Work Environment Fixed Working Hours Employee Recognition Rewards Promotion Opportunities Job Security Stability Required Skills Negotiation Report building Good Communication Presentation Skill Prescription Handling

We are seeking a highly skilled Customer Service Representative to lead ourteam of Customer Relationship Executives. The ideal candidate is passionateabout customer experience and satisfaction. You will be the first point ofcontact for our clients and play a crucial role in maintaining high levels ofcustomer happiness. Key Responsibilities: 1. Team Leadership: Lead a team of Customer Relationship Executives,providing them with guidance and coaching to ensure optimal performance. 2. Collection of Payments: Responsible for billing and generating receiptsfor payments, ensuring all financial transactions are accurate and timely. 3. Coordinating Snag Resolutions: Act as the liaison between the customerand internal teams to resolve any issues or snags in a timely and effectivemanner. 4. Stakeholder Coordination: Coordinate customer interactions with variousinternal departments, ensuring smooth communication and prompt issueresolution. 5. Customer Satisfaction: Ensure high levels of customer satisfactionthrough excellent service, including handling complaints, providing appropriatesolutions, and following up to ensure resolution. 6. Status Updates: Keep customers informed on the status of their orders,providing timely and accurate updates. Skills and Qualifications: Minimum 10 years of experience in customer service. Proven experience in team leadership. Exceptional communication skills, both verbal and written. Strong organizational and multitasking skills. Ability to work well under pressure and meet deadlines. Proficiency in MS Office Suite. A strong passion for customer satisfaction and experience.

Responsibilities: * Manage debt recovery through field collections * Maintain professional demeanor at all times * Collect overdue payments promptly * Meet revenue targets consistently * Report delinquencies accurately Health insurance Annual bonus Provident fund

Role & responsibilities To visit in the banks to take new NPA cases in our companys name for recovery. To visit the defaulting borrowers for pressurizing them to pay the Banks dues and further follow-up with them for settlement with the Bank. To know the borrowers financial position and willingness to pay the bank's dues & assess the market value/status of the property mortgaged. To Visit the mortgaged property for survey and knowing its status, market value, occupancy etc, and take its photo for company and Bank reporting purpose. To visit the borrower/mortgaged property for serving legal notices (& take photos). To visit the borrower/mortgaged property for taking symbolic possession (take photos). In case borrower does not deposit any money (within limited time), Move the application to DM for getting seizing orders. Co-ordinate with the police and seizing the property in the presence of banker and police etc. Finding buyers for the property, assist the Bank in auctioning the same and recovering the banks dues. Raising the bills to banks (from our Delhi office) and getting our payment. Liaison with our company Head office for preparation of documentation in the cases. Allotted Submission of bills for our services to Bank and follow-up for payments from Bank. Making 6-7 visits daily and to send Daily report to HO (through whats app and email) for updating of status of each case, monitoring and guidance by senior officers from HO, advise on next action etc. Preferred candidate profile Minimum 4-6 year of relevant experience. Excellent communication in regional language. Should have own vehicle to commute. Should be willing to travel to different locations across state.. Should have working experience on Email communication, MS Word/ MS Excel (basic working knowledge) DRA Certified.

Key Responsibilities: Facilitate smooth onboarding processes, ensuring new customers fully understand and leverage our products and services. Maintain regular communication with clients, providing proactive support and addressing inquiries promptly to ensure high levels of customer delight. Identify and pursue opportunities to cross-sell and upsell relevant products, ensuring customer needs are comprehensively addressed. Effectively manage revenue collection, ensure timely payments, and conduct rigorous follow-up for overdue invoices, maintaining revenue assurance. Regularly track and report customer feedback and satisfaction levels, highlighting areas for service improvement. Collaborate closely with internal sales, finance, and support teams to address client requirements and ensure seamless customer service delivery. Preferred candidate profile Minimum 2-4 years of professional experience, specifically in customer service, account management, or customer success roles, with mandatory experience in payment collections. Proven ability to successfully manage client relationships and drive customer retention and growth. Exceptional communication and interpersonal skills; proficiency in English and at least two South Indian languages is essential. Strong negotiation skills, especially related to payment and collections. Adept at problem-solving and handling customer grievances professionally and efficiently. Detail-oriented with strong organizational and time management capabilities. Proficiency in CRM tools and Microsoft Office Suite (Excel, Word, PowerPoint).

Roles and Responsibilities: Building and Maintaining Profitable Relationships with key customers. Assist the Banker for the Document Collection. Track on Collection from the Bank & Self-Funding for the future Milestone. Preparing Sale Deed documents, AOS, MOU. Resolving customer complaints quickly and efficiently. Keeping Customers updated on the latest products to increase sale. Extensively follow with bright prospects for future dated appointments Contribute to branch revenue and maintain strong customer centric focus Handling customer queries regarding construction progress and payment details. Resolve customer problems as soon as possible with satisfaction. Maintained close client communications while clearly defining marketing objectives. Interacts with customers using phone, email and in person. Responsible for collections basis monthly targets. Coordination with bankers and customers for disbursements. Ensuring timely documentation of customers, Managing live customers on site and providing necessary resolution to queries Interested? Drop your resume at hr@jnc.global or what'sApp to 9154361160

Generate leads via calls, visits, and networking. Meet builders, architects, dealers. Share quotes, follow-ups, payments, and reports. 14 yrs field sales exp. Pune-based, strong Marathi, Hindi, English. Two-wheeler must. Responsibilities: Lead Generation & Outreach: Actively identify and generate new sales leads through a variety of channels, including cold calls, direct site visits, and professional networking events. Client Relationship Management: Develop and nurture strong relationships with key stakeholders, including builders, architects, and dealers, understanding their needs and presenting tailored solutions. Sales Cycle Management: Take ownership of the entire sales process, from preparing and sharing detailed quotations to diligent follow-ups, ensuring timely order conversion. Payment & Reporting: Facilitate smooth payment collection processes and provide accurate, regular sales reports to management, highlighting progress, challenges, and market insights. Market Intelligence: Stay informed about industry trends, competitor activities, and market demands to identify new opportunities and inform sales strategies.

Sales Support, order management, team coordination. Proficient in handling administrative tasks, customer support, using software like Tally ERP 9, Google Sheets & MS Office. Must have strong communication, multitasking & problem- solving skills.

Immediate Opening for Credit Cell @ Vimta Labs Ltd, Noida Experience: 1-3 years in relevant field CTC: 0-2.5 LPA Location: Noida. Job Description: Account receivable Payment collection follow-up. Customer Ledger reconciliation. Payment Advices follow-up. Knowledge of accounting entries. Knowledge of GST & TDS. Reducing the customer outstanding within due date. Interested candidates can share their resumes to keerthana.rojanala@vimta.com Contact: Keerthana

Field collection supervisor Qualification: Graduation is not mandatory Experience: Minimum 1+ years of experience in Banking or Non-Banking sector is required (Collection experience is mandatory) Please contact :HR Kameswari 81229 19784 Required Candidate profile Ability to convince the customers to pay their debts, Ability to work under pressure. Need to work for Banks and NBFC for their collection & recovery services. Preference to DRA passed candidates.

Meet the number of Doctors and Chemist per day as decided by respective divisions as per company policy & Making presentations (detailing) to doctors, specialists, etc. Do chemist survey to get market information and ensure availability of products. Ensure 100% implementation of strategy and campaigns. Achieving (and exceeding) monthly sales target of your territory. Ensure on time payment collection and sales and stock data from stockist Ensure new product success in your territory Ensure increase in prescriber base in your territory Regularly visit stockiest and monitor near expiry stocks and ensure liquidation

We are seeking a detail-oriented and proactive B2B Collection Executive to manage and ensure timely collection of outstanding payments. The ideal candidate will have a strong understanding of B2B credit cycles, client coordination, and excellent communication skills to ensure a healthy cash flow. Key Responsibilities: Follow up on outstanding B2B invoices with clients Establish and maintain strong working relationships with clients and internal sales/service teams. Coordinate with clients for timely payments through calls, emails, and formal notices. Track and update the collection status of each account and escalate delays as required. Analyze client payment behavior and report potential credit risks. Resolve client disputes related to billing and communicate resolutions effectively. Ensure accurate documentation and maintenance of payment records and reconciliations. Assist in developing and implementing credit control procedures and payment plans. Provide weekly/monthly collection reports and cash flow projections to management. Support internal audits related to receivables and client payments.

The Territory Sales - Field Sales Account Executive is responsible for identifying and developing new business opportunities within a defined geographic area, market segment, or channel. The role includes executing account plans with coaching support, building strong customer relationships, and achieving sales targets. This position ensures that Cummins solutions are positioned effectively to meet customer needs and business goals. Key Responsibilities Prospect and develop new customer accounts to grow territory revenue. Execute account plans for top prospects; conduct regular face-to-face sales calls. Build strong customer relationships to understand needs, decision-making processes, and priorities. Propose and position Cummins products and services as differentiated solutions. Conduct sales negotiations within company guidelines, including terms and payment collections. Ensure timely resolution of customer concerns and maintain high levels of satisfaction. Track and forecast sales progress using Customer Relationship Management (CRM) tools. Collaborate with internal teams to ensure product availability, delivery performance, and service quality. Lead or support marketing activities to promote focused product sales and territory engagement. Achieve performance metrics such as Active MITWA%, number of marketing activities, and AOP targets in Retail, CCC, and CTT. External Qualifications and Competencies Skills and Competencies Core Competencies: Action Oriented: Approaches challenges with energy, urgency, and drive. Customer Focus: Builds strong relationships and delivers tailored solutions. Communicates Effectively: Adjusts communication style to suit different audiences. Persuades: Uses effective arguments to influence stakeholders. Values Differences: Appreciates diverse perspectives to strengthen decisions. Technical/Functional Competencies: Articulating Value Proposition: Aligns product/service benefits to customer needs. Channel Awareness: Understands and communicates industry dynamics and channel structures. Pricing Strategy: Balances customer expectations and business targets. Negotiations Excellence: Secures agreements that meet both Cummins and customer needs. Account Planning: Develops strategic plans to drive account performance. Sales Forecasting & Pipeline Management: Analyzes data to maintain pipeline health and forecast sales. Sense Making & Customer Integration: Understands and adapts to customer behaviors, decision-making, and journey. Adapts to Target Audience: Simplifies complex concepts for various audiences. Integrates Customer Perspective: Uses customer insights to guide solution development and sales content. Additional Information Travel: Yes, within the assigned territory. Tools: CRM tools such as Salesforce, and internal Cummins sales platforms. Reporting Line: Reports to [Insert Manager Title, e.g., Regional Sales Manager]. Additional Responsibilities Unique to this Position Qualifications Education, Licenses, Certifications: Bachelors degree in Marketing, Sales, Business Administration or related field OR equivalent sales-related experience. Experience: Basic relevant work experience in field sales or account management preferred. Experience in customer-focused roles and familiarity with sales processes will be an advantage.

KEY RESPONSIBILITIES Role and Responsibility Overseeing staff members and ensuring the accurate and timely invoicing of customers. Setting payment collection goals and targets for the department. Creating and implementing a strategy to improve the collection of outstanding credit. Implementing collection policies and procedures to avoid excessive outstanding credit. Ensuring that the company policy on recoveries is followed and that it is in line with state and federal regulations. Implementing deadlines for invoicing and payment collection. Negotiating with customers in cases when non-payment occurs. Preparing monthly feedback reports on payment collections. Remaining informed of any legislative procedural training regarding debt collection. Training and mentoring of staff members in the collections department. KEY CHALLENGES Lack of current contact information. Disjoint communications. Lack of self-served solutions. Meeting compliance requirements. Lack of automation. Providing secure communications KEY SKILLS & BEHAVIOURAL ATTRIBUTES Experience with accounting software such as Quick books and General Ledger and advanced knowledge of MS Excel. The ability to work accurately and independently. Good verbal and written communication skills. Excellent analytical skills and an eye for detail. Outstanding leadership and managerial skills. Strong time and people management skills. Ability to work to strict deadlines. EDUCATION / EXPERIENCE Bachelor s degree in finance, accounting, or a related field. 7-9 years experience as a collections manager.

KEY RESPONSIBILITIES Role and Responsibility Overseeing staff members and ensuring the accurate and timely invoicing of customers. Setting payment collection goals and targets for the department. Creating and implementing a strategy to improve the collection of outstanding credit. Implementing collection policies and procedures to avoid excessive outstanding credit. Ensuring that the company policy on recoveries is followed and that it is in line with state and federal regulations. Implementing deadlines for invoicing and payment collection. Negotiating with customers in cases when non-payment occurs. Preparing monthly feedback reports on payment collections. Remaining informed of any legislative procedural training regarding debt collection. Training and mentoring of staff members in the collections department. KEY CHALLENGES Lack of current contact information. Disjoint communications. Lack of self-served solutions. Meeting compliance requirements. Lack of automation. Providing secure communications KEY SKILLS & BEHAVIOURAL ATTRIBUTES Experience with accounting software such as Quick books and General Ledger and advanced knowledge of MS Excel. The ability to work accurately and independently. Good verbal and written communication skills. Excellent analytical skills and an eye for detail. Outstanding leadership and managerial skills. Strong time and people management skills. Ability to work to strict deadlines. EDUCATION / EXPERIENCE Bachelor s degree in finance, accounting, or a related field. 7-9 years experience as a collections manager.

KEY RESPONSIBILITIES Role and Responsibility Overseeing staff members and ensuring the accurate and timely invoicing of customers. Setting payment collection goals and targets for the department. Creating and implementing a strategy to improve the collection of outstanding credit. Implementing collection policies and procedures to avoid excessive outstanding credit. Ensuring that the company policy on recoveries is followed and that it is in line with state and federal regulations. Implementing deadlines for invoicing and payment collection. Negotiating with customers in cases when non-payment occurs. Preparing monthly feedback reports on payment collections. Remaining informed of any legislative procedural training regarding debt collection. Training and mentoring of staff members in the collections department. KEY CHALLENGES Lack of current contact information. Disjoint communications. Lack of self-served solutions. Meeting compliance requirements. Lack of automation. Providing secure communications KEY SKILLS & BEHAVIOURAL ATTRIBUTES Experience with accounting software such as Quick books and General Ledger and advanced knowledge of MS Excel. The ability to work accurately and independently. Good verbal and written communication skills. Excellent analytical skills and an eye for detail. Outstanding leadership and managerial skills. Strong time and people management skills. Ability to work to strict deadlines. EDUCATION / EXPERIENCE Bachelor s degree in finance, accounting, or a related field. 7-9 years experience as a collections manager.

KEY RESPONSIBILITIES Role and Responsibility Overseeing staff members and ensuring the accurate and timely invoicing of customers. Setting payment collection goals and targets for the department. Creating and implementing a strategy to improve the collection of outstanding credit. Implementing collection policies and procedures to avoid excessive outstanding credit. Ensuring that the company policy on recoveries is followed and that it is in line with state and federal regulations. Implementing deadlines for invoicing and payment collection. Negotiating with customers in cases when non-payment occurs. Preparing monthly feedback reports on payment collections. Remaining informed of any legislative procedural training regarding debt collection. Training and mentoring of staff members in the collections department. KEY CHALLENGES Lack of current contact information. Disjoint communications. Lack of self-served solutions. Meeting compliance requirements. Lack of automation. Providing secure communications KEY SKILLS & BEHAVIOURAL ATTRIBUTES Experience with accounting software such as Quick books and General Ledger and advanced knowledge of MS Excel. The ability to work accurately and independently. Good verbal and written communication skills. Excellent analytical skills and an eye for detail. Outstanding leadership and managerial skills. Strong time and people management skills. Ability to work to strict deadlines. EDUCATION / EXPERIENCE Bachelor s degree in finance, accounting, or a related field. 7-9 years experience as a collections manager.

Area Collection Managers oversee the financial collection department of a company and are responsible for the Branch Portfolio and the timely receiving of payment. ORGANIZATIONAL CHART KEY RESPONSIBILITIES Role and Responsibility Overseeing staff members and ensuring the accurate and timely invoicing of customers. Setting payment collection goals and targets for the department. Creating and implementing a strategy to improve the collection of outstanding credit. Implementing collection policies and procedures to avoid excessive outstanding credit. Ensuring that the company policy on recoveries is followed and that it is in line with state and federal regulations. Implementing deadlines for invoicing and payment collection. Negotiating with customers in cases when non-payment occurs. Preparing monthly feedback reports on payment collections. Remaining informed of any legislative procedural training regarding debt collection. Training and mentoring of staff members in the collections department. KEY INTERACTIONS Internal Stakeholders External Stakeholders Business Legal Operation Risk Field Technical Team Audit Risk, Compliance Customers Insurance Providers Regulatory Authorities Referral Sources KEY CHALLENGES Lack of current contact information. Disjoint communications. Lack of self-served solutions. Meeting compliance requirements. Lack of automation. Providing secure communications KEY SKILLS & BEHAVIOURAL ATTRIBUTES Experience with accounting software such as Quickbooks and General Ledger and advanced knowledge of MS Excel. The ability to work accurately and independently. Good verbal and written communication skills. Excellent analytical skills and an eye for detail. Outstanding leadership and managerial skills. Strong time and people management skills. Ability to work to strict deadlines. EDUCATION / EXPERIENCE Bachelor s degree in finance, accounting, or a related field. 3 - 5 years experience as a collections manager.

Hiring For Top Brand For B2B Collections For HyderabadLocation Candidate must have minimum 3 year of experience in B2B collections + Sap Mandatory Salary : Up to 6.5 LPA WhatsApp CV - 8882003944and mention B2B Collections Hyderabad Required Candidate profile Any Graduate With Minimum 3 Years Of Exp Into Collections Can Apply WhatsApp CV - 8882003944and mention B2B Collections Hyderabad

We are looking for a highly skilled and experienced Collection Executive to join our team in Mumbai. The ideal candidate will have 1 to 2 years of experience in collections, preferably in the banking or financial services industry. Roles and Responsibility Correspond with multiple sources to negotiate payment schedules that suit the customer''s current financial situation while satisfying the debt. Track portfolio for specific buckets for the assigned area and control delinquency, focusing on non-starters. Provide efficient customer service regarding collection issues, process customer refunds, and review account adjustments. Monitor and maintain customer account details for non-payments, delayed payments, and other irregularities, making necessary customer calls and account adjustments. Ensure compliance with all Audit / NHB / IRB regulations and company policies and procedures. Enlist sales and senior management efforts when necessary to accelerate the collection process. Job GraduateYes. Masters/PostgraduateOptional. Minimum 1 to 2 years of experience in collections. Strong knowledge of banking and financial services is required. Ability to work in a fast-paced environment and meet deadlines. Excellent communication and negotiation skills are essential. Ability to analyze data and make informed decisions. Experience in managing customer relationships and providing excellent customer service.

1) Follow up with clients/customers via phone, email, and other channels for pending or overdue payments. 2) Maintain and update payment records. 3) Coordination. 4) Payment Collection. Required Candidate profile Candidate should have good communication skill.

Collection managers oversee the financial collection department of a company and are responsible for the correct invoicing of clients and the timely receiving of payment. ORGANIZATIONAL CHART KEY RESPONSIBILITIES Role and Responsibility Overseeing staff members and ensuring the accurate and timely invoicing of customers. Setting payment collection goals and targets for the department. Creating and implementing a strategy to improve the collection of outstanding credit. Implementing collection policies and procedures to avoid excessive outstanding credit. Ensuring that the company policy on recoveries is followed and that it is in line with state and federal regulations. Implementing deadlines for invoicing and payment collection. Negotiating with customers in cases when non-payment occurs. Preparing monthly feedback reports on payment collections. Remaining informed of any legislative procedural training regarding debt collection. Training and mentoring of staff members in the collections department. KEY INTERACTIONS Internal Stakeholders External Stakeholders Business Legal Operation Risk Field Technical Team Audit Risk, Compliance Customers Insurance Providers Regulatory Authorities Referral Sources KEY CHALLENGES Lack of current contact information. Disjoint communications. Lack of self-served solutions. Meeting compliance requirements. Lack of automation. Providing secure communications KEY SKILLS & BEHAVIOURAL ATTRIBUTES Experience with accounting software such as Quickbooks and General Ledger and advanced knowledge of MS Excel. The ability to work accurately and independently. Good verbal and written communication skills. Excellent analytical skills and an eye for detail. Outstanding leadership and managerial skills. Strong time and people management skills. Ability to work to strict deadlines. EDUCATION / EXPERIENCE Bachelor s degree in finance, accounting, or a related field. 7-9 years experience as a collections manager.

Collection managers oversee the financial collection department of a company and are responsible for the correct invoicing of clients and the timely receiving of payment. ORGANIZATIONAL CHART KEY RESPONSIBILITIES Role and Responsibility Overseeing staff members and ensuring the accurate and timely invoicing of customers. Setting payment collection goals and targets for the department. Creating and implementing a strategy to improve the collection of outstanding credit. Implementing collection policies and procedures to avoid excessive outstanding credit. Ensuring that the company policy on recoveries is followed and that it is in line with state and federal regulations. Implementing deadlines for invoicing and payment collection. Negotiating with customers in cases when non-payment occurs. Preparing monthly feedback reports on payment collections. Remaining informed of any legislative procedural training regarding debt collection. Training and mentoring of staff members in the collections department. KEY INTERACTIONS Internal Stakeholders External Stakeholders Business Legal Operation Risk Field Technical Team Audit Risk, Compliance Customers Insurance Providers Regulatory Authorities Referral Sources KEY CHALLENGES Lack of current contact information. Disjoint communications. Lack of self-served solutions. Meeting compliance requirements. Lack of automation. Providing secure communications KEY SKILLS & BEHAVIOURAL ATTRIBUTES Experience with accounting software such as Quickbooks and General Ledger and advanced knowledge of MS Excel. The ability to work accurately and independently. Good verbal and written communication skills. Excellent analytical skills and an eye for detail. Outstanding leadership and managerial skills. Strong time and people management skills. Ability to work to strict deadlines. EDUCATION / EXPERIENCE Bachelor s degree in finance, accounting, or a related field. 7-9 years experience as a collections manager.

Collection managers oversee the financial collection department of a company and are responsible for the correct invoicing of clients and the timely receiving of payment. ORGANIZATIONAL CHART KEY RESPONSIBILITIES Role and Responsibility Overseeing staff members and ensuring the accurate and timely invoicing of customers. Setting payment collection goals and targets for the department. Creating and implementing a strategy to improve the collection of outstanding credit. Implementing collection policies and procedures to avoid excessive outstanding credit. Ensuring that the company policy on recoveries is followed and that it is in line with state and federal regulations. Implementing deadlines for invoicing and payment collection. Negotiating with customers in cases when non-payment occurs. Preparing monthly feedback reports on payment collections. Remaining informed of any legislative procedural training regarding debt collection. Training and mentoring of staff members in the collections department. KEY INTERACTIONS Internal Stakeholders External Stakeholders Business Legal Operation Risk Field Technical Team Audit Risk, Compliance Customers Insurance Providers Regulatory Authorities Referral Sources KEY CHALLENGES Lack of current contact information. Disjoint communications. Lack of self-served solutions. Meeting compliance requirements. Lack of automation. Providing secure communications KEY SKILLS & BEHAVIOURAL ATTRIBUTES Experience with accounting software such as Quickbooks and General Ledger and advanced knowledge of MS Excel. The ability to work accurately and independently. Good verbal and written communication skills. Excellent analytical skills and an eye for detail. Outstanding leadership and managerial skills. Strong time and people management skills. Ability to work to strict deadlines. EDUCATION / EXPERIENCE Bachelor s degree in finance, accounting, or a related field. 7-9 years experience as a collections manager.