Order Management Analyst

The role you are applying for involves managing the order entry process, maintaining customer records and CRM data, and assisting with sales forecasting. You will be responsible for monitoring inventory, identifying process improvements, and providing support to the sales team. Your role will also involve facilitating communication with internal and external stakeholders throughout the sales cycle while addressing and integrating customer feedback. Your responsibilities will include managing the order entry process to ensure accuracy and collaborating with various departments to fulfill customer orders. You will be updating customer records and sales-related information in the CRM system, preparing sales reports and dashboards, and assisting in developing sales forecasts based on historical data and market trends. Monitoring inventory levels, updating sales-related documentation, identifying areas for process improvement, and providing support to the sales team will also be part of your role. Additionally, you will monitor customer feedback and satisfaction levels, and communicate with internal stakeholders, partners, and end customers to address any issues that may arise during or after the sales cycle. To excel in this role, it is recommended to have a Four-year Degree in Sales, Business Administration, or a related discipline, or equivalent work experience. Ideally, you should have 0-2 years of work experience in customer support, sales operations, sales support, people management, or a related field. Obtaining the Certified Sales Operations Professional (CSOP) certification is preferred. You should possess knowledge and skills in areas such as administrative support, cold calling, customer relationship management, customer support, finance, inside sales, invoicing, marketing, merchandising, product knowledge, project coordination, proofreading, sales administration, sales management, sales process, sales prospecting, sales support, Salesforce, SAP applications, and selling techniques. Cross-organizational skills such as effective communication, results orientation, learning agility, digital fluency, and customer centricity will also be valuable in this role. In this position, you will impact your own work and act as a team member by providing information, analysis, and recommendations to support team efforts. The complexity of your role involves applying basic theories and concepts to work tasks. Please note that this job description provides a general overview of the role and is not an exhaustive list of all duties, skills, responsibilities, and knowledge required. Duties and functions may be subject to change, and additional responsibilities may be assigned as needed by management.,