About This Role
Wells Fargo is seeking an Operations Senior Manager
In This Role, You Will
- Manage and develop teams of individual contributors and managers in roles with moderate work complexity and risk in the Operations functional area
- Work with more experienced management to develop and execute business strategies
- Identify and recommend opportunities for process improvement and risk control development within the Operations functional area
- Develop and implement business unit strategies
- Provide expertise for technical, operational and processing functions related to business unit
- Determine appropriate strategy and actions of Operation management functional team to meet moderate to high risk deliverables
- Interpret and develop policies and procedures for functions with moderate complexity within scope of responsibility across business lines or functional areas
- Collaborate and influence all levels of professionals including more experienced managers
- Lead team to achieve objectives
- Engage and influence stakeholders, internal partners and peers associated with the function or affected by its outcomes
- Manage allocation of people and financial resources for Operations
- Develop and guide a culture of talent development to meet business objectives and strategy
Required Qualifications:
- 6+ years of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 3+ years of management or leadership experience
Desired Qualifications:
- Bachelor's degree or above, preferable in banking, accounting & finance or other related discipline
- 6+ years people management experience in banking operations for Commercial and/or CIB segment
- Fluent in both spoken and written English
- Proven management skills with ability to analyze issues or customer complaints and provide solution in a tactful manner
- Able to work independently and provide support on flexible hours/working days
- Demonstrated leadership and interpersonal skills
- Well organized, proactive, constructive and strong capability in motivating teamwork within the department and with other working partners
- Transition/Process migration experience in a shared service environment
- Defining and Implementing strategies
- Ability to drive process improvements and efficiencies
- Strong stakeholder management
Job Expectations:
- Sound knowledge of Reconciliation activities and systems
- Correspondent Banking Operations Lead manages small to medium unit of nonexempt and/or exempt staff supporting international businesses, products, and systems, typically through other managers, supervisors, or work directors.
- Works independently with considerable latitude, managing various production initiatives and projects requiring coordination of resources, budgets and deadlines.
- Ensures adherence to all U.S. and foreign regulatory compliance procedures.
- Participates in review, recommendation and implementations of units' global operational systems and processes. Accountable for business unit financial performance.
- Provides strategic direction & manages the daily operation of Correspondent Banking team; and acts as backup for Department Manager.
- Liaises and develops a strong connection with other Correspondent Banking Ops and Representative Offices to provide timely response to local and offshore customers. Accountable for successful implementation of new Operating / Control policies, and ensure full compliance with the Bank's policies, legal and regulatory requirement.
- Safeguards the Bank free from Operating risks and review the Control check-point at each processing workflow.
- Supports training, performance evaluation, coaching, succession planning and development for TMs. Streamlines daily processing workflow, revises and updates the procedure manuals. Prepares MIS reports accurately on a timely basis and lead any projects as required.
- Sound knowledge of multiple inquiry types such as: Unable to Apply, Debit Authorization, Amendment & Cancellation, and Return of funds/payments.
- Able to perform shift work (incl. Night Shifts) and report on public holidays if fall on Mondays to Fridays
Posting End Date:
14 Sep 2025
- Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants With Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment And Hiring Requirements
- Third-Party recordings are prohibited unless authorized by Wells Fargo.
- Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Reference Number
R-482373
