Operations Manager

Job Summary

We are seeking an experienced and results-driven Operations Manager to oversee the day-to-day operations of the hotel and ensure the highest standards of service, efficiency, and profitability. The Operations Manager will lead and coordinate all operational departments—including Front Office, Housekeeping, Food & Beverage, and Maintenance—to deliver exceptional guest experiences and uphold brand standards.

Key Responsibilities

• Oversee daily hotel operations to ensure smooth functioning across all departments.
• Work closely with department heads to set operational goals, implement policies, and maintain service quality.
• Monitor and manage guest satisfaction scores, addressing issues promptly and effectively.
• Ensure compliance with brand standards, health and safety regulations, and local laws.
• Review operational performance reports, budgets, and financial statements to optimize efficiency and profitability.
• Lead, train, and motivate team members to deliver superior service and operational excellence.
• Collaborate with the Sales & Marketing team to support revenue-generating initiatives and enhance guest loyalty.
• Develop and implement standard operating procedures (SOPs) to improve productivity and consistency.
• Manage inventory, procurement, and vendor relationships to control costs without compromising quality.
• Oversee preventive maintenance schedules and property upkeep to ensure a safe, well-maintained environment.
• Act as the point of contact for guests, VIPs, and corporate clients when the General Manager is unavailable.

Qualifications & Skills

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field (Master’s degree preferred).
• 5–10 years of progressive experience in hotel operations, with at least 2 years in a managerial capacity.
• Strong understanding of front office, housekeeping, food & beverage, and engineering functions.
• Proven leadership and team management skills with a hands-on, results-oriented approach.
• Excellent communication, problem-solving, and organizational abilities.
• Financial acumen and experience in budgeting, forecasting, and cost control.
• Proficiency in hotel management systems (e.g., Opera PMS, Fidelio, or similar).
• Commitment to delivering outstanding guest service and maintaining high operational standards.

Key Competencies

• Leadership and team development
• Strategic thinking and decision-making
• Customer service excellence
• Time management and multitasking
• Attention to detail and quality assurance

Job Type: Full-time

Pay: ₹35,000.00 - ₹45,000.00 per month

Benefits:

• Food provided

Ability to commute/relocate:

• Siliguri, West Bengal: Reliably commute or planning to relocate before starting work (Required)

Education:

• Diploma (Required)

Language:

• English (Required)
• Hindi (Required)

Work Location: In person