Operations Manager

Operations Head – Coffee Culture (Surat)

Location: Surat, Gujarat
Role Type: Full-time, On-site
About the Role

We are building a strong leadership team for Coffee Culture as we expand across Surat with new outlets, innovative café experiences, dark kitchens, and high-volume operations.

The Operations Head – Surat will be the strategic owner of end-to-end café operations across multiple outlets. This role goes far beyond routine café supervision — you will lead P&L, people, quality, customer experience, procurement, supply chain, and operational excellence.

This is a commercial + people + operations leadership role for someone who can run Surat like their own business unit.

What You Will Lead1. Multi-Outlet Operations Management

• Lead day-to-day operations for all Surat outlets (café + kitchen units)
• Maintain SOPs across service, hygiene, safety & compliance
• Conduct regular audits: taste, quality, ambience, hygiene, speed-of-service
• Ensure smooth coordination between FOH + BOH + supply chain

2. People Leadership & Training

• Lead, manage & mentor outlet managers, baristas, kitchen teams & service staff
• Build strong hiring pipelines for Surat
• Implement training systems (service, beverage, food, grooming, guest handling)
• Drive discipline, accountability & performance culture

3. Revenue, Cost & P&L Ownership

• Own monthly revenue targets for all outlets
• Improve ABV, footfall & repeat customers
• Monitor food cost %, beverage cost %, wastage & variance
• Optimise staff cost, operational cost & vendor cost
• Drive profitability through data-backed decisions

4. Customer Experience & Brand Standards

• Create a consistent, elevated Coffee Culture experience
• Resolve escalations & maintain a 5-star service culture
• Drive guest engagement & loyalty programmes
• Build weekly in-store events/rituals to increase walk-ins

5. Kitchen, Menu & Quality Control

• Coordinate with R&D & central kitchen for menu rollouts
• Ensure quality consistency in coffee, food, bakery & beverages
• Maintain daily production planning & demand forecasting

6. Vendor, Purchase & Inventory Management

• Oversee procurement for Surat outlets
• Build strong vendor relationships (fresh produce, packaging, café supplies)
• Maintain inventory accuracy across all units
• Implement tight controls to avoid pilferage & wastage

7. Projects & Expansion

• Lead operational setup for new Surat outlets
• Handle licensing, compliance, equipment installation & staffing
• Build SOPs & systems for new café formats or concepts

8. Reporting & Dashboards

• Daily operations & sales reports
• Weekly revenue, cost & performance tracking
• Monthly P&L reviews with management

What Success Looks Like (KPIs)

• Outlet-level revenue & profitability achieved month-on-month
• Food & beverage cost: 38–42% maintained
• Zero quality deviations across outlets
• Training completion rate: 100% for all teams
• Reduction in wastage & pilferage
• Decrease in customer complaints + increase in repeat guests
• Successful launch & stabilisation of new outlets
• Smooth operations with high staff discipline

Who Should Apply

You are a strong fit if you…

• Have 7–12 years of experience in F&B, café chains, QSR, restaurants, dark kitchens, or hospitality operations
• Have managed multi-outlet operations
• Are strong in P&L, cost control & budgeting
• Are excellent with people, training & team discipline
• Are process-driven but equally comfortable in fast-moving environments
• Communicate clearly, think strategically & execute fast
• Have a hands-on leadership mindset and love being on the floor

Location

Surat, Gujarat
(On-ground role across multiple Coffee Culture outlets)

Job Type: Full-time

Pay: Up to ₹90,000.00 per month

Work Location: In person