Operations Manager

Position: Operations Manager
Location: Surf & Sand Spa & Resort, Candolim
Reports To: General Manager / Owner

Key Responsibilities

1. Guest Experience & Service Quality

• Ensure exceptional service standards across all guest touchpoints.
• Address guest queries, feedback, and complaints promptly and professionally.
• Monitor online reviews and maintain high guest satisfaction scores.
• Ensure personalised experiences aligned with boutique hotel standards

2. Daily Operations Management

• Oversee Front Office, Housekeeping, Maintenance, F&B (if applicable)
• Conduct daily property walkthroughs to ensure cleanliness, safety, and readiness.
• Ensure compliance with hotel SOPs and quality benchmarks.
• Manage room readiness, occupancy, and smooth check-in/check-out processes.

3. Staff Leadership & Training

• Supervise, guide, and motivate team members across departments.
• Create staff schedules and ensure adequate manpower.
• Conduct regular training sessions to enhance service delivery and performance.
• Manage staff grievances, discipline, and performance evaluations.

4. Inventory & Procurement

• Oversee inventory levels, requisitions, and vendor management.
• Ensure cost-effective purchasing and prevent wastage.
• Maintain par stock for housekeeping, guest supplies, and operational items.

5. Financial & Administrative Responsibilities

• Assist in budgeting, cost control, and revenue optimization.
• Monitor daily revenue, expenses, and operational reports.
• Ensure proper documentation, billing accuracy, and compliance with statutory requirements.

6. Safety, Security & Compliance

• Ensure adherence to safety, fire, and hygiene protocols.
• Handle emergency situations with calmness and proper procedure.
• Coordinate with local authorities when required.

7. Maintenance Oversight

• Coordinate with engineering/maintenance teams for property upkeep.
• Ensure prompt resolution of breakdowns, repairs, and preventive maintenance.

8. Property Presentation & Standards

• Maintain boutique hotel aesthetics, ambiance, and brand identity.
• Ensure rooms, public areas, and outdoor spaces are always guest-ready.

Qualifications & SkillsEducation & Experience

• Bachelor’s degree in Hospitality Management or related field (preferred).
• 3–5 years of experience in hotel operations (boutique/luxury segment preferred).
• Prior supervisory or managerial experience required.

Core Skills

• Strong leadership and interpersonal skills.
• Excellent communication and problem-solving ability.
• Guest-centric mindset with a focus on personalised service.
• Ability to multitask and handle pressure.
• Knowledge of hotel PMS, operational SOPs, and hospitality standards.
• Good financial understanding (revenue, costs, budgets).

Job Type: Full-time

Pay: ₹30,000.00 - ₹35,000.00 per month

Benefits:

• Commuter assistance
• Food provided

Work Location: In person