Posted:15 hours ago| Platform: Apna logo

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Job Type

Full Time

Job Description

Role Overview The Manager – Renewal Management & Customer Coordination will be responsible for ensuring timely and accurate policy renewals, strengthening client relationships, and driving customer satisfaction. The role requires a blend of operational excellence, proactive communication, and strategic client management to retain and grow the company’s business portfolio. Key Responsibilities ●      Oversee timely and accurate policy renewals to ensure 100% retention. ●      Coordinate with clients for queries, updates, and renewal confirmations. ●      Liaise with insurers to negotiate terms and secure best offers. ●      Maintain renewal tracker/MIS to avoid lapses. ●      Conduct periodic client review meetings to strengthen relationships. ●      Lead and guide the team for smooth client servicing and process compliance ●      To Publish Regular Dashboards ●      To generate opportunities for Cross-Sell and Up-Sell.   Key Skills & Competencies ●      Strong knowledge of insurance products, renewal processes, and compliance requirements. ●      Excellent communication, negotiation, and interpersonal skills. ●      Ability to handle multiple clients and deadlines with attention to detail. ●      Proficiency in MS Office (Excel, Word, PowerPoint) and CRM tools. Problem-solving mindset with a customer-first approach.

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