Operations Lead

Job Title: Operations Lead
Company: KIWI Kisan Window, Pvt. Ltd.
Location: Vikasnagar, Dehradun, Uttarakhand
Job Type: Full-time

KIWI Kisan Window is seeking a dynamic and experienced Senior Operations Manager to lead and streamline our production, warehousing and logistics functions. This role is critical in ensuring seamless flow of operations across our fresh and grocery supply chain, maintaining optimal service levels, and supporting our mission of delivering quality produce to our B2B and B2C customers.

Key Responsibilities:

● Oversee daily end-to-end Warehouse/Factory and Logistics operations including Inbound, Inventory, Packaging, Quality, Outbound, Transportation,Returns, Purchase, Supply Planning, Shift Planning, Admin & Housekeeping functions.

● Ensure customer-centric performance metrics are consistently met while optimizing operational costs and maintaining a high standard of team safety, discipline, and morale.

● Drive operational excellence in all warehouse processes, ensuring peak efficiency with complete adherence to inventory accuracy, SOPs, and compliance protocols.

● Monitor and manage real-time data entry and ERP operations (preferably ERPNext) ensuring full system visibility of inventory movements, dispatches, and workforce productivity.

● Lead and manage on-roll and third-party staff as per shift rosters; ensure effective manpower planning and performance tracking.

● Conduct detailed planning for workflow layouts, space utilization, resource allocation, and team scheduling to align with productivity and cost goals.

● Champion warehouse safety, hygiene, and compliance with all regulatory and legal guidelines.

● Actively monitor and drive performance management and continuous capability development of the operations team, including structured training programs.

● Identify and implement continuous improvements in last-mile delivery performance, warehouse throughput, and turnaround time.

● Regularly evaluate and improve warehouse KPIs, such as order accuracy, dispatch timelines, shrinkage, and logistics cost per order.

● Ensure FIFO implementation for all SKUs, and manage expiry-sensitive inventory with precision.

● Conduct 4M (Man, Machine, Method, Material) and 5S audits regularly, ensuring an organized, efficient, and safe work environment.

● Utilize tools like 5 Why analysis and Pareto analysis for root cause identification and resolution of operational issues.

● Ensure round-the-clock operational readiness by efficiently managing rotational shifts and shift-specific performance metrics.

● Ensuring smooth and timely operations across labeling, packaging, production output, and distribution to maximize efficiency and effectiveness.

● Quality Assurance: Ensuring high product quality and regulatory compliance across labelling, packaging, and distribution by monitoring label accuracy, packaging defect rates, and adherence to safety standards.

● Production Coordination Work with internal and contract teams to manage daily/weekly production planning Ensure quality standards, food safety, and timely batch execution maintain process hygiene and traceability in line with FSSAI norms

Key Skills & Qualifications:

● Graduate with 4–7 years of hands-on experience in Factory, Warehouse, Logistics, or Operations, preferably from E-commerce, Retail, Grocery, or Agritech industries.

● Strong execution mindset, result-oriented, self-motivated, and proactive.

● Proven track record in managing high-volume inward/production/packing/dispatch operations under time and resource constraints.

● Demonstrated people management skills with experience handling on-roll and outsourced teams.

● Comfortable with ambiguity and fast-paced operations, and capable of taking ownership to solve real-time challenges.

● Strong data and analytical skills; proficiency in MS Excel, Google Sheets, ERP systems (ERPNext preferred), and WMS tools.

● Certifications or working knowledge in Lean, Six Sigma, or TQM is an added advantage.

What We Offer:

● Career Growth & Impact: Be part of a fast-growing brand making a mark in the food industry.

● Innovative Work Culture: Join a team that values creativity, collaboration, and customer-centric solutions.

● Performance-Based Incentives: Enjoy competitive bonuses and rewards for outstanding sales performance.

● Continuous Learning & Development: Gain access to mentorship, tools, and resources for career advancement.

Who We Are:

KIWI Kisan Window is a pioneering and innovative food brand committed to delivering the Healthy Unique Flavours of India to every household. As a bridge between farmers and consumers, we focus on sustainable practices, farmer empowerment, and offering premium, farm-fresh products that celebrate India’s diverse culinary heritage.

Our journey has been fueled by a passion for redefining how people experience food—bringing fresh, authentic, and health-focused products to the forefront. Featured in Shark Tank India Season 4, we take pride in our entrepreneurial spirit, commitment to excellence, and mission to take handmade to the world.

How to Apply:

Send your resume and cover letter to career@kisanwindow.com with the subject line “Application for Senior Operation Manager - KIWI Kisan Window.” We look forward to hearing from you!

Job Type: Full-time

Pay: ₹450,000.00 - ₹700,000.00 per year

Benefits:

• Paid time off

Work Location: In person