JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Job Summary
Account Lead will oversee the entire bouquet of Property Management Services provided at the site. The role will be to ensure smooth operations at the facility/site by enhancing efficiency using innovation and technology. The role will encompass and not be limited to:
Job Responsibilities
- Responsible for overseeing the operations for all sites and to ensure that our operations are in line with regulatory requirements, internationally accepted best practices & applicable systems.
- Responsible for coordination with site team and ensure timely completion of Major and other works at sites
- Ensure look and feel at the sites.
- Customer Relationship Management in coordination with site team. Ensure adherence of meeting calendar and timely closure of open points
- Responsible for meeting financial targets for the account and support /find new avenues for increase in revenue
- Responsible for closing all audit findings
- Responsible for tracking and closure of open operational items
- Responsible for Implement MAD program
- Ensure implementation of IMS across sites.
- Ensure implementation of uniform SOPs / Account Plan across sites.
- Ensure implementation of new initiative/ best practices to improve efficiency and enhance service levels across all sites
- Ensuring uniformity of training calendar across all sites and conducting of trainings from SMEs, Sites and HO
- Ensure implementation of all JLL technological tools and ensure adherence at sites
- Ensure timely submission of reports from the sites.
- Attrition Management at sites
- Attend meetings, conferences, workshops and training sessions and reviews publications and audio-visual materials to become and remain current on the principles, practices, and new developments.
- Conduct routine and surprise audits of the sites to confirm the adherence of SOPs
- Ensure timely submission of MIS and related reports to respective stakeholder.
- Ensure timely response on mails, occupant concern resolution and minute of meeting circulation.
- Support JLL emerging business by sharing the leads of works taken up at the sites
- Demonstrate usage of training tool for self-development
- Inculcate the culture of appreciation
- Take part and drive JLL initiatives like D&I, CSR, Safety Week etc
- Imbibe JLL culture and values
- Support Account Director in people performance evaluation/assessment and succession planning
- Any other task / responsibility assigned by the management time to time
People Skills
- Team building and leadership
- Customer Service
- Interpersonal and General Management Skills
- Possess strong organizational, mentoring & relationship management skills while maintaining high standards of personal performance and professionalism with ability to relate to people at any level of business and management.
- Professional Motivation ~ Team Management ~ Customer Service ~ Compliance
Vendor Management
- Management of contract resource to achieve Service Level Agreements to Key Performance Indicators at optimum cost.
- Background verification to be captured and filed for the new employee from vendors.
- Achievement of Contracted Service Levels and Performance Indicators.
- Achievement of contracted Customer Satisfaction expectations.
- Management of resource to ensure no disruption to client business.
- Achievement of savings initiatives if any.
- Delivery of Agreed Initiatives as per Client / Jones Lang LaSalle Initiatives Road Map.
- Achievement of performance goals as agreed with manager
Key Performance Measures
- SLA and KPI delivery
- Level of communication within the organization and with the client Management team
- Finance Management for both Client & JLL
- Continuous improvement in the following
o Morale and satisfaction of employees under management.
o Client satisfaction Internal & External
o Improvement and savings initiatives.
Qualifications
- Bachelor’s degree/ Masters Degree or equivalent
- 15 years minimum prior relevant experience in facility / property management, preferred
- Exceptional customer service skills and professionalism with a passion for Account management.
- Highly collaborative with strong interpersonal skills and track record of excellent internal and external customer service
- Excellent verbal and written communication skills with the ability to communicate professionally
- Excellent organizational skills and process management
- Ability to work independently – strong prioritization and time management skills
- Ability to work with diverse teams – lead by example; respectful, cooperative, accountable
- Ability to manage multiple priorities and deliver results in a fast-paced environment
- Proficient in Microsoft Office Suite (Teams, Excel, PowerPoint, Word, OneNote, Outlook)
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
