Operations Head

**The interview will be held in Cochin, while the job posting is in Wayanad.** 1. Strategic Planning & Execution Develop and implement operational strategies to achieve business goals. Ensure smooth coordination between departments. Set performance targets and monitor progress. 2. Process & Efficiency Management Streamline daily operations for maximum efficiency. Implement standard operating procedures (SOPs). Optimize resource utilization and cost control. 3. Team Leadership & Development Supervise, train, and mentor staff across all departments. Assign roles and responsibilities to ensure accountability. Foster a positive work culture and team spirit. 4. Financial & Budget Oversight Prepare and manage operational budgets. Track revenue, expenses, and profitability. Ensure compliance with financial policies. 5. Customer Experience & Quality Control Ensure high standards of service delivery. Handle escalated customer issues and resolve complaints. Monitor and improve customer satisfaction. 6. Compliance & Safety Ensure adherence to legal, regulatory, and safety requirements. Maintain workplace health and safety standards. Conduct regular risk assessments. 7. Performance Monitoring & Reporting Review operational data, KPIs, and prepare reports for management. Recommend improvements based on analysis. Ensure alignment with the company’s long-term vision. 8. Business Development Support Identify opportunities for growth and expansion. Support marketing and sales initiatives. Build and maintain relationships with partners and stakeholders.