We are seeking a dynamic and customer-focused professional to manage guest experiences, resolve concerns, and ensure high levels of customer satisfaction and retention. The ideal candidate will play a key role in creating memorable and positive experiences for our visitors, encouraging repeat visits and building long-term relationships.
Strategic Planning & Management Oversee daily operations and ensure smooth functioning of all adventure park activities. Develop and implement operational policies and SOPs for all departments (safety, customer service, maintenance, etc.). Plan and execute seasonal events, promotions, and crowd management strategies. 2. Staff Supervision & Team Management Recruit, train, and manage park staff including activity operators, safety personnel, ticketing, and housekeeping teams. Monitor staff performance and ensure adherence to safety and service standards. Conduct regular team meetings and training sessions to ensure alignment with park goals. 3. Safety & Compliance Ensure all safety protocols, equipment inspections, and emergency procedures are strictly followed. Conduct periodic risk assessments and liaise with legal and regulatory bodies to maintain licenses and permits. Handle accident reports and emergency response coordination. 4. Customer Experience & Service Maintain high standards of guest satisfaction through quality service and immediate resolution of complaints. Monitor visitor feedback and implement improvements for better experience. Coordinate with the marketing team to promote special events and offers.
**The interview will be held in Cochin, while the job posting is in Wayanad.** 1. Strategic Planning & Execution Develop and implement operational strategies to achieve business goals. Ensure smooth coordination between departments. Set performance targets and monitor progress. 2. Process & Efficiency Management Streamline daily operations for maximum efficiency. Implement standard operating procedures (SOPs). Optimize resource utilization and cost control. 3. Team Leadership & Development Supervise, train, and mentor staff across all departments. Assign roles and responsibilities to ensure accountability. Foster a positive work culture and team spirit. 4. Financial & Budget Oversight Prepare and manage operational budgets. Track revenue, expenses, and profitability. Ensure compliance with financial policies. 5. Customer Experience & Quality Control Ensure high standards of service delivery. Handle escalated customer issues and resolve complaints. Monitor and improve customer satisfaction. 6. Compliance & Safety Ensure adherence to legal, regulatory, and safety requirements. Maintain workplace health and safety standards. Conduct regular risk assessments. 7. Performance Monitoring & Reporting Review operational data, KPIs, and prepare reports for management. Recommend improvements based on analysis. Ensure alignment with the company’s long-term vision. 8. Business Development Support Identify opportunities for growth and expansion. Support marketing and sales initiatives. Build and maintain relationships with partners and stakeholders.
1.Video Editing & Post-Production Edit raw video footage into polished content. Add transitions, effects, color correction, and sound balancing. Ensure videos are visually appealing, engaging, and aligned with the brand style. 2. Content Adaptation Re-purpose long-form videos into short reels, teasers, or ads for social media. Optimize videos for different platforms (YouTube, Instagram, Facebook, LinkedIn, etc.). 3. Creative Input Collaborate with the creative/marketing team to develop concepts and storyboards. Suggest improvements in scripts, shooting style, or visual storytelling. 4. Graphics & Visual Elements Add text overlays, subtitles, infographics, and animations. Incorporate branding elements (logos, fonts, colors). 5. Sound & Music Select background music, voiceovers, and sound effects. Ensure audio quality is clear and synced with visuals. 6. Quality Control Review final videos for errors, inconsistencies, or missing elements. Maintain high production quality standards. 7. File Management & Organization Manage media assets, project files, and backups. Organize video libraries for easy future access. 8. Trend & Platform Awareness Stay updated with editing styles, social media trends, and new tools. Adapt editing style based on audience engagement patterns. 9. Deadlines & Workflow Work within tight deadlines for campaigns or events. Coordinate with videographers, content writers, and designers. 10. Analytics Support (Optional) Assist in analyzing video performance (views, engagement, retention).
1. Building and maintaining strong customer relationships 2. Handling customer inquiries, complaints, and feedback 3. Providing excellent customer service and support 4. Resolving customer issues in a timely and professional manner 5. Identifying and escalating complex customer issues to relevant teams 6. Maintaining accurate customer records and databases 7. Collaborating with internal teams to improve customer experience 8. Developing and implementing customer retention strategies 9. Analyzing customer feedback to identify trends and areas for improvement 10. Meeting customer service targets and performance metrics
📍 Interview Location: Kochi 📍 Work Location: Wayanad ⚠️ Important: Candidate must be willing to relocate to Wayanad. The job responsibilities Lead and manage overall park operations to ensure efficiency and smooth functioning. Enforce strict safety standards, conduct regular inspections, and ensure legal compliance. Supervise, train, and motivate staff for high service quality. Oversee customer service, address escalations, and enhance guest experience. Manage financial operations including budgets, expenses, and revenue monitoring. Coordinate preventive maintenance and ensure park facilities and equipment remain in top condition. Support marketing initiatives, events, and introduction of new attractions for business growth.
📍 Location: Wayanad Ultra Park. ✅️✅️**Candidates must be willing to relocate to Wayanad. Responsibilities: Provide professional and courteous service to every customer. Manage billing and cash transactions accurately. Ensure smooth daily operations at the counter. Maintain positive customer relationships and handle queries effectively. Convert visitors into repeat customers through excellent service. Keep customer data and feedback records updated. Support promotional activities and sales campaigns. Ensure cleanliness and orderliness at the counter area. Handle customer complaints politely and resolve them efficiently.
*Ensure the safety and security of all guests, staff, and property within the park premises. *Conduct regular patrols around the park area to monitor and report any suspicious activity or safety hazards. *Manage vehicle operations for staff transport, material delivery, and guest transfers when required. *Maintain cleanliness and routine checks of company vehicles, ensuring they are in good working condition. *Assist in emergency situations, including evacuation or first-aid support if needed. *Monitor entry and exit points, verifying staff, visitors, and delivery personnel. *Support daily park operations such as opening and closing duties, surveillance, and coordination with the operations team. *Follow all safety regulations and adhere to company policies at all times. *Requirements:* *Valid driving license-2 wheeler and 4 wheeler. *Previous experience in security or driving roles preferred. *Good communication and observation skills. *Physically fit, alert, and disciplined. *Willingness to work flexible shifts, weekends, and holidays.