We are seeking a dynamic and customer-focused professional to manage guest experiences, resolve concerns, and ensure high levels of customer satisfaction and retention. The ideal candidate will play a key role in creating memorable and positive experiences for our visitors, encouraging repeat visits and building long-term relationships.
Strategic Planning & Management Oversee daily operations and ensure smooth functioning of all adventure park activities. Develop and implement operational policies and SOPs for all departments (safety, customer service, maintenance, etc.). Plan and execute seasonal events, promotions, and crowd management strategies. 2. Staff Supervision & Team Management Recruit, train, and manage park staff including activity operators, safety personnel, ticketing, and housekeeping teams. Monitor staff performance and ensure adherence to safety and service standards. Conduct regular team meetings and training sessions to ensure alignment with park goals. 3. Safety & Compliance Ensure all safety protocols, equipment inspections, and emergency procedures are strictly followed. Conduct periodic risk assessments and liaise with legal and regulatory bodies to maintain licenses and permits. Handle accident reports and emergency response coordination. 4. Customer Experience & Service Maintain high standards of guest satisfaction through quality service and immediate resolution of complaints. Monitor visitor feedback and implement improvements for better experience. Coordinate with the marketing team to promote special events and offers.
**The interview will be held in Cochin, while the job posting is in Wayanad.** 1. Strategic Planning & Execution Develop and implement operational strategies to achieve business goals. Ensure smooth coordination between departments. Set performance targets and monitor progress. 2. Process & Efficiency Management Streamline daily operations for maximum efficiency. Implement standard operating procedures (SOPs). Optimize resource utilization and cost control. 3. Team Leadership & Development Supervise, train, and mentor staff across all departments. Assign roles and responsibilities to ensure accountability. Foster a positive work culture and team spirit. 4. Financial & Budget Oversight Prepare and manage operational budgets. Track revenue, expenses, and profitability. Ensure compliance with financial policies. 5. Customer Experience & Quality Control Ensure high standards of service delivery. Handle escalated customer issues and resolve complaints. Monitor and improve customer satisfaction. 6. Compliance & Safety Ensure adherence to legal, regulatory, and safety requirements. Maintain workplace health and safety standards. Conduct regular risk assessments. 7. Performance Monitoring & Reporting Review operational data, KPIs, and prepare reports for management. Recommend improvements based on analysis. Ensure alignment with the company’s long-term vision. 8. Business Development Support Identify opportunities for growth and expansion. Support marketing and sales initiatives. Build and maintain relationships with partners and stakeholders.