Operations Head

Strategic Planning & Management Oversee daily operations and ensure smooth functioning of all adventure park activities. Develop and implement operational policies and SOPs for all departments (safety, customer service, maintenance, etc.). Plan and execute seasonal events, promotions, and crowd management strategies. 2. Staff Supervision & Team Management Recruit, train, and manage park staff including activity operators, safety personnel, ticketing, and housekeeping teams. Monitor staff performance and ensure adherence to safety and service standards. Conduct regular team meetings and training sessions to ensure alignment with park goals. 3. Safety & Compliance Ensure all safety protocols, equipment inspections, and emergency procedures are strictly followed. Conduct periodic risk assessments and liaise with legal and regulatory bodies to maintain licenses and permits. Handle accident reports and emergency response coordination. 4. Customer Experience & Service Maintain high standards of guest satisfaction through quality service and immediate resolution of complaints. Monitor visitor feedback and implement improvements for better experience. Coordinate with the marketing team to promote special events and offers.