Operations Head

Job Summary

The Operations Head is responsible for managing end-to-end supermarket operations across two branches. This role ensures smooth daily operations, efficient manpower planning, effective stock control, and coordination between teams to achieve operational excellence, customer satisfaction, and business targets.

Key Responsibilities1. Branch Operations Management

• Oversee daily operations of two supermarket branches.
• Ensure smooth store functioning as per company SOPs.
• Monitor store hygiene, display standards, and customer service quality.
• Handle operational issues and resolve them promptly.

2. Manpower & Workforce Management

• Plan and assign staff duty rosters, including leave and weekly off schedules.
• Ensure adequate manpower availability for all shifts.
• Monitor attendance, punctuality, and staff discipline.
• Coordinate with HR for recruitment, training, and performance management.

3. Work Coordination

• Coordinate work activities between store managers, supervisors, and staff.
• Ensure clear communication of daily tasks and operational priorities.
• Monitor productivity and ensure efficient task completion.
• Support inter-branch coordination when required.

4. Stock & Inventory Management

• Oversee stock maintenance for both branches.
• Ensure proper implementation of FIFO / FEFO practices.
• Monitor stock levels, fast-moving and slow-moving items.
• Reduce stock losses, damages, and expiries.
• Coordinate with purchase and warehouse teams for replenishment.

5. Compliance & Reporting

• Ensure adherence to company policies, safety standards, and statutory requirements.
• Prepare and submit daily, weekly, and monthly operational reports.
• Track key operational KPIs and recommend improvements.

6. Overall Responsibility

• Take ownership of overall store performance.
• Identify operational gaps and implement corrective actions.
• Support management in achieving sales, cost control, and efficiency goals.
• Act as a point of contact between management and store teams.

Skills & Competencies

• Strong leadership and team management skills.
• Good knowledge of supermarket operations and inventory control.
• Ability to plan manpower efficiently.
• Strong coordination and problem-solving skills.
• Basic computer knowledge (Excel, reports, attendance tracking).
• Good communication and decision-making ability.

Job Type: Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Health insurance
• Internet reimbursement
• Leave encashment
• Life insurance
• Paid sick time
• Provident Fund

Work Location: In person