Operations Executive (Passenger Transport)

Designation: Operations Executive (Passenger Transport)

Shift Time: AEST/AEDT Time zone, 9 hours/day including 1-hour break.

Working Days: 5 days per week

International Voice and Chat Process (Bus/Coach Charter Company)

Job Type: Full-time

Salary: ₹20,000.00 - ₹50,000.00 per month

Schedule: Day shift

Experience: Total work: 1 to 2years (Preferred)

Language: English (Preferred)

Work Location: Mohali, Punjab

Job Description:

Dhillon Charter is seeking an Operations Executive to manage day-to-day coordination of our bus and coach services. The role requires exceptional organisational skills, customer service focus, and the ability to work effectively in a fast-paced passenger transport environment. You will manage driver rosters, monitor fleet operations in real time, and ensure compliance with safety and service standards.

Key Qualities

• Ability to perform in a fast-paced operational environment.
• Strong knowledge of the passenger transport industry and Microsoft Office Suite.
• Proven ability to build strong relationships with drivers and customers.
• Excellent verbal and written communication skills.
• High attention to detail and a strong sense of urgency.
• Tech-savvy, with the ability to use GPS tracking, shift allocation systems, and communication tools effectively.

Primary Responsibilities:

Driver & Shift Management

• Maintain and update driver rosters, assigning jobs and adjusting schedules as required.
• Track driver availability, calling or messaging drivers to confirm preferred working days and times.
• Log and manage leave, absences, and last-minute changes to schedules.
• Send shift reminders and follow-ups via calls or text messages.

Operations Support

• Act as the driver helpline for non-emergency operational issues, escalating to management only when necessary.
• Coordinate rail replacement services, liaising with drivers and updating shift sheets with any changes.
• Monitor GPS tracking systems and onboard cameras to ensure schedules are maintained and incidents are recorded.
• Flag operational issues such as delays, breakdowns, or safety concerns promptly to the Operations Manager.

Compliance & Reporting

• Log daily vehicle check records from driver pre-start reports.
• Enter incident/accident details into the reporting system for management review.
• Ensure Occupational Health & Safety (OH&S) documentation and compliance checklists are completed and filed.
• Record and report fuel usage, mileage logs, and other operational metrics.

Back-Office Tech & Communication Support

• Update MYBus or similar transport portals with job allocations, changes, and completions.
• Provide basic troubleshooting support for driver apps, logins, and navigation issues.
• Manage two-way radio communications, relaying non-urgent messages between drivers and the operations team.
• Record and track customer and driver feedback, ensuring issues are followed up locally.

Qualification & Skills

• Minimum 1–2 years’ experience in transport operations, dispatch, or fleet coordination.
• Bachelor’s degree in business, management, logistics, or a related field preferred (not essential).
• Excellent communication and interpersonal skills for working with staff at all levels.
• Strong organisational and time management abilities.
• Ability to take initiative and make quick operational decisions when needed.
• Flexible, practical approach with strong problem-solving skills.
• Confidentiality and diplomacy in handling sensitive information.
• Strong commercial awareness and focus on service delivery standards.

Why Join Dhillon Charter?

• Be part of a fast-growing passenger transport company with a reputation for reliability and service excellence.
• Work in a collaborative and supportive environment.
• Opportunity to work with modern fleet monitoring and scheduling technology.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹50,000.00 per month

Work Location: In person

Expected Start Date: 20/08/2025