Systems Support Officer

You should be a proactive self-learner with the ability to research and troubleshoot issues independently before seeking assistance. Strong knowledge of the IT functions and systems support is essential. Attention to detail and a sense of urgency will be beneficial in this role. You should be able to work in a team environment but also work exclusively when required. Proficiency in Microsoft O365 Suite with Exchange, Azure Active Directory, and Windows OS experience is required. Understanding of IT networks is a plus. Knowledge of End-Point protection software, phishing scams, and cyber awareness programs is necessary. Ability to perform in a fast-paced environment is crucial. Excellent communication skills are a must. Experience in leading an IT team is preferred. A minimum of 3 years of experience in a similar IT role is required. Primary Responsibilities: - Act as the first point of contact for M&P - Provide first-level technical support to users via phone, email, and in-person - Procure new hardware and software licensing when required and propose solutions with a focus on cost savings - Maintain asset registers - Diagnose and resolve hardware, software, and network issues - Utilize external knowledge base portals and ticketing systems to assist in resolving requests or issues raised - Perform routine system updates, patches, and backups - Maintain records of reported incidents and resolutions - Handle onboarding and offboarding of staff for all IT and system-related platforms including security level access and 2FA - Provide software systems and hardware support including new installations - Conduct systems training as part of onboarding and keep the staff skills register up to date - Maintain detailed records of IT issues, repairs, and updates, as well as create user manuals and guides for common IT tasks - Proactively manage maintenance and incidents - Review existing IT processes and drive change in the business to improve efficiency - Ensure that the IT areas are clean, presentable, and a well-organized repository of spare equipment Benefits: - Health insurance - Leave encashment - Life insurance - Paid sick time Shifts Available: - Day shift - Evening shift - Morning shift Ability to commute/relocate: - Jalandhar, Punjab: Reliably commute or planning to relocate before starting work (Required) Language: - English (Required) Work Location: In-person,