Systems Support Officer

As a global leader in ship management and marine services, V. Group operates around the clock and around the world to provide quality and efficient services to clients in every sector. With expertise in crew management, recruitment, ship management, technical services, and commercial services, V. Group values We Care, We Collaborate, We Challenge, We are Consistent, We Commit and Deliver. If you're a talented individual who aligns with these values and can deliver excellent service, V. Group is interested in connecting with you. **Role Overview**: As a Support Specialist for V. Group, your main responsibility is to provide high-level support for the systems within the Group. This includes communicating with end users, resolving their issues, and maintaining a professional behavior within the IT department's structure. You will also be required to travel to vessels and offices when necessary to provide support and work within the support infrastructure. **Key Responsibilities**: - Support all VGroup Business Systems, including in-house and off-the-shelf applications. - Adhere strictly to the policies and procedures outlined in the VGroup VMS and IT policy documents. - Provide telephone and remote support to users globally, maintaining a professional manner at all times. - Update users through the service desk system and resolve or escalate requests as needed. - Provide IT support to on-board systems on vessels and remote office visits. - Enforce IT security policies and procedures. - Administer helpdesk tasks as required and work within SLAs set by IT management. **Qualifications Required**: - Good interpersonal and communication skills in English. - High level of knowledge in Desktops, Laptops, tablets, Printers, and basic server knowledge. - Proficiency in Windows 10 and above, Microsoft Active Directory Administration (On-prem and Azure), Microsoft Office (including O365), and basic TCP/IP knowledge. - Basic knowledge of Vessel Communications and systems. **Desirable Skills**: - Cisco Call manager. - Experience with ServiceDesk systems, mobile devices, Cloud-based environments, Teams calling, and SharePoint administration. At V. Group, you can expect a market-leading salary and benefits package, along with opportunities for career growth and personal development. Joining V. Group means becoming part of a true leader in the maritime sector with exciting plans for future growth. Please note that the applications for this role close on 26 Oct 2025.,